{"schemaVersion":"jobsearcher.job.v1","id":"548de73f5f16ba7e66ccb914","url":"https://jobsearcher.com/jobs/548de73f5f16ba7e66ccb914","canonicalUrl":"https://jobsearcher.com/jobs/548de73f5f16ba7e66ccb914","title":"Sr. Program Manager, SSD Ops Integration","description":"DESCRIPTION\nDo you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.\n\nAbout the Role\n\nWe are seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. This role sits at the intersection of operations, science, tech, and customer experience — driving new speed and precision capabilities from pilot through network-wide scale. You will be responsible for ensuring new offerings launch on time, meet operational performance targets, and deliver measurable customer value. This is a high-visibility role that requires comfort operating in ambiguity, managing cross-functional dependencies, and translating operational complexity into clear execution plans.\n\nKey job responsibilities\n\nDrive site-level launch execution for new customer delivery offerings, managing readiness milestones, stakeholder alignment, and go/no-go decisions for new site activations\nOwn and maintain program-level trackers for operational performance, cost glidepaths, and recovery timelines across pilot and expansion sites\nCoordinate cross-functional dependencies across fulfillment, delivery, science, and tech teams to ensure launch sequencing aligns with capability deployment timelines\nManage the operational readiness process for new site launches including labor planning, capacity assessments, and process validation\nDevelop and maintain mechanisms (WBRs, launch retrospectives, escalation paths) to surface risks early and drive resolution across teams\nSupport leadership reviews by preparing data-driven narratives on pilot performance, cost economics, and expansion readiness\nTrack and report on customer experience metrics including adoption rates, delivery speed, and customer satisfaction signals across new offerings\n\nA day in the life\nAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.\n\nThe benefits that generally apply to regular, full-time employees include:\n\nMedical, Dental, and Vision Coverage\nMaternity and Parental Leave Options\nPaid Time Off (PTO)\n401(k) Plan\n\nIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!\n\nAt Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!\nBASIC QUALIFICATIONS\n3+ years of program or project management experience\n3+ years of defining and implementing process improvement initiatives using data and metrics experience\nKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL\nExperience using data and metrics to determine and drive improvements\nExperience working cross functionally with tech and non-tech teams\nPREFERRED QUALIFICATIONS\n3+ years of driving end to end delivery, and communicating results to senior leadership experience\n3+ years of driving process improvements experience\nExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization\nExperience building processes, project management, and schedules\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, NY, New York - 81,600.00 - 142,800.00 USD annually\nUSA, TN, Nashville - 66,800.00 - 116,800.00 USD annually\nUSA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually","company":"Amazon.com Services","rawCompany":"amazoncom services","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-08-04T19:50:33.293Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"493110","title":"General Warehousing and Storage","slug":"general-warehousing-and-storage"},{"code":"541614","title":"Process, Physical Distribution, and Logistics Consulting Services","slug":"process-physical-distribution-and-logistics-consulting-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Program Manager, SSD Ops Integration","description":"DESCRIPTION\nDo you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.\n\nAbout the Role\n\nWe are seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. This role sits at the intersection of operations, science, tech, and customer experience — driving new speed and precision capabilities from pilot through network-wide scale. You will be responsible for ensuring new offerings launch on time, meet operational performance targets, and deliver measurable customer value. This is a high-visibility role that requires comfort operating in ambiguity, managing cross-functional dependencies, and translating operational complexity into clear execution plans.\n\nKey job responsibilities\n\nDrive site-level launch execution for new customer delivery offerings, managing readiness milestones, stakeholder alignment, and go/no-go decisions for new site activations\nOwn and maintain program-level trackers for operational performance, cost glidepaths, and recovery timelines across pilot and expansion sites\nCoordinate cross-functional dependencies across fulfillment, delivery, science, and tech teams to ensure launch sequencing aligns with capability deployment timelines\nManage the operational readiness process for new site launches including labor planning, capacity assessments, and process validation\nDevelop and maintain mechanisms (WBRs, launch retrospectives, escalation paths) to surface risks early and drive resolution across teams\nSupport leadership reviews by preparing data-driven narratives on pilot performance, cost economics, and expansion readiness\nTrack and report on customer experience metrics including adoption rates, delivery speed, and customer satisfaction signals across new offerings\n\nA day in the life\nAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.\n\nThe benefits that generally apply to regular, full-time employees include:\n\nMedical, Dental, and Vision Coverage\nMaternity and Parental Leave Options\nPaid Time Off (PTO)\n401(k) Plan\n\nIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!\n\nAt Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!\nBASIC QUALIFICATIONS\n3+ years of program or project management experience\n3+ years of defining and implementing process improvement initiatives using data and metrics experience\nKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL\nExperience using data and metrics to determine and drive improvements\nExperience working cross functionally with tech and non-tech teams\nPREFERRED QUALIFICATIONS\n3+ years of driving end to end delivery, and communicating results to senior leadership experience\n3+ years of driving process improvements experience\nExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization\nExperience building processes, project management, and schedules\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, NY, New York - 81,600.00 - 142,800.00 USD annually\nUSA, TN, Nashville - 66,800.00 - 116,800.00 USD annually\nUSA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually","datePosted":"2026-08-04T19:50:33.293Z","dateModified":"2026-08-04T19:50:33.293Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"548de73f5f16ba7e66ccb914"},"url":"https://jobsearcher.com/jobs/548de73f5f16ba7e66ccb914"}}