{"schemaVersion":"jobsearcher.job.v1","id":"545ef2fe8f96e4c8574e65c9","url":"https://jobsearcher.com/jobs/545ef2fe8f96e4c8574e65c9","canonicalUrl":"https://jobsearcher.com/jobs/545ef2fe8f96e4c8574e65c9","title":"Client Experience Manager","description":"Client Experience Manager\nBurlington, NC\nSpry, Inc. is recognized as one of the industry’s top performing leaders in print, promotional products, office supplies, and distribution. Our firm helps clients market and manage their brands with absolute efficiency. With nearly 40 years in the industry and our continued growth, we are actively seeking driven leaders who are motivated to grow with us.\nESSENTIAL FUNCTION:\nThe Client Experience Manager exists for the purpose of providing top level support to Spry, Inc. clients. This is accomplished by managing client orders from start to finish, while placing all restock and supply orders, and to assist in the general business operations for our client’s experience. This position will be based at our North Carolina Office in Burlington, NC.\nPRIMARY DUTIES AND RESPONSIBILITIES:\nThe following duties and responsibilities are essential in the daily execution of the position:\nTaking care of assigned accounts at the highest level. This includes contact via phone and email, placing orders for all of their supply needs, managing warehouse inventory and direct ship orders.\nExpectation to expand sales in existing accounts by introducing new products and services.\nEmails and phone calls returned within the same day they are received. This is required for internal communication and customer communication on all levels.\nRequest for pricing from customers provided within 24 hours, with few exceptions.\nBuild relationships with the clients – from the top down. Provide consulting on needs pertaining to streamlining and savings for the customer.\nAs a part of the CX (Client Experience) Team, will participate in everyday routines of answering the phones, weekly meetings, trainings, etc.\nCollaborate and assist with Client Account Managers to meet client needs.\nCORE COMPETENCIES:\nCustomer Service: Leads the organization in understanding the customers' wants and needs to screen all decisions and actions; ensures that the customer's perspective is taken fully into account. Creates and reinforces a customer service mindset throughout the organization.\nSense of Urgency: Acts with urgency when resolving customer, vendor or business problems.\nTechnical Competency: Understanding computer systems and ability to navigate and execute effectively with various types of technology. Microsoft Office proficient.\nTeam Skills: Values diverse people; shares ideas, communicates honestly and respects others. Communicates effectively with others from diverse backgrounds and perspectives and adjusts communication style, as appropriate. Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment.\nAttentiveness: Understands the need and has the ability to perform duties with high attention to detail.\nProblem Solving Skills: Creates a \"can-do\" environment; encourages others to be enthusiastic about identifying opportunities, solving problems, dealing with change and executing with speed and purpose. Helps associates envision personal benefits and positive outcome of change. Makes decisions quickly based on available information and appropriate assessment of risk.\nTwo Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly. Sets the stage for productive conversations.\nMINIMUM QUALIFICATIONS & SKILLS:\nHigh school education (or equivalent), with post-secondary pursuit preferred\n3-5 years of experience in related field (i.e., business, client service)\nAbility to navigate computer proficiently, with programs or software systems experience\nAbility to plan effectively\nPrint/Promo Industry experience\nSelf-Motivated\nHighly organized\nExcellent communications skills\nAttention to detail\nAnalytical thinker\nTravel – ability to travel on rare occasion to vendor locations or other Spry, Inc. locations\nCOMPENSATIONS AND BENEFITS:\nFull-Time, Exempt, Hourly position\nRange: $18.50 - 21.50/hour\nEligible for company sponsored health benefits and 401K matching, according to benefit timelines\nEmployer paid Group Life coverage\nPaid-Time Off (PTO) in accordance with company policy\nJob Type: Full-time\nPay: $18.50 - $21.50 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nSchedule:\nMonday to Friday\nExperience:\nCustomer service: 1 year (Required)\nPrint or Promotional: 1 year (Preferred)\nWork Location: In person","company":"Spry","rawCompany":"spry","city":"Burlington","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:09:24.953Z","occupations":[{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"11-2021.00","title":"Marketing Managers","slug":"marketing-managers"}],"industries":[{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"},{"code":"541870","title":"Advertising Material Distribution Services","slug":"advertising-material-distribution-services"},{"code":"323111","title":"Commercial Printing (except Screen and Books)","slug":"commercial-printing-except-screen-and-books"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Experience Manager","description":"Client Experience Manager\nBurlington, NC\nSpry, Inc. is recognized as one of the industry’s top performing leaders in print, promotional products, office supplies, and distribution. Our firm helps clients market and manage their brands with absolute efficiency. With nearly 40 years in the industry and our continued growth, we are actively seeking driven leaders who are motivated to grow with us.\nESSENTIAL FUNCTION:\nThe Client Experience Manager exists for the purpose of providing top level support to Spry, Inc. clients. This is accomplished by managing client orders from start to finish, while placing all restock and supply orders, and to assist in the general business operations for our client’s experience. This position will be based at our North Carolina Office in Burlington, NC.\nPRIMARY DUTIES AND RESPONSIBILITIES:\nThe following duties and responsibilities are essential in the daily execution of the position:\nTaking care of assigned accounts at the highest level. This includes contact via phone and email, placing orders for all of their supply needs, managing warehouse inventory and direct ship orders.\nExpectation to expand sales in existing accounts by introducing new products and services.\nEmails and phone calls returned within the same day they are received. This is required for internal communication and customer communication on all levels.\nRequest for pricing from customers provided within 24 hours, with few exceptions.\nBuild relationships with the clients – from the top down. Provide consulting on needs pertaining to streamlining and savings for the customer.\nAs a part of the CX (Client Experience) Team, will participate in everyday routines of answering the phones, weekly meetings, trainings, etc.\nCollaborate and assist with Client Account Managers to meet client needs.\nCORE COMPETENCIES:\nCustomer Service: Leads the organization in understanding the customers' wants and needs to screen all decisions and actions; ensures that the customer's perspective is taken fully into account. Creates and reinforces a customer service mindset throughout the organization.\nSense of Urgency: Acts with urgency when resolving customer, vendor or business problems.\nTechnical Competency: Understanding computer systems and ability to navigate and execute effectively with various types of technology. Microsoft Office proficient.\nTeam Skills: Values diverse people; shares ideas, communicates honestly and respects others. Communicates effectively with others from diverse backgrounds and perspectives and adjusts communication style, as appropriate. Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment.\nAttentiveness: Understands the need and has the ability to perform duties with high attention to detail.\nProblem Solving Skills: Creates a \"can-do\" environment; encourages others to be enthusiastic about identifying opportunities, solving problems, dealing with change and executing with speed and purpose. Helps associates envision personal benefits and positive outcome of change. Makes decisions quickly based on available information and appropriate assessment of risk.\nTwo Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly. Sets the stage for productive conversations.\nMINIMUM QUALIFICATIONS & SKILLS:\nHigh school education (or equivalent), with post-secondary pursuit preferred\n3-5 years of experience in related field (i.e., business, client service)\nAbility to navigate computer proficiently, with programs or software systems experience\nAbility to plan effectively\nPrint/Promo Industry experience\nSelf-Motivated\nHighly organized\nExcellent communications skills\nAttention to detail\nAnalytical thinker\nTravel – ability to travel on rare occasion to vendor locations or other Spry, Inc. locations\nCOMPENSATIONS AND BENEFITS:\nFull-Time, Exempt, Hourly position\nRange: $18.50 - 21.50/hour\nEligible for company sponsored health benefits and 401K matching, according to benefit timelines\nEmployer paid Group Life coverage\nPaid-Time Off (PTO) in accordance with company policy\nJob Type: Full-time\nPay: $18.50 - $21.50 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nSchedule:\nMonday to Friday\nExperience:\nCustomer service: 1 year (Required)\nPrint or Promotional: 1 year (Preferred)\nWork Location: In person","datePosted":"2026-04-12T21:09:24.953Z","dateModified":"2026-04-12T21:09:24.953Z","hiringOrganization":{"@type":"Organization","name":"Spry","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Burlington","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"545ef2fe8f96e4c8574e65c9"},"url":"https://jobsearcher.com/jobs/545ef2fe8f96e4c8574e65c9"}}