Operations Administrator (*Remote)

Operations AdministratorThe specific pay rate and level will depend on the successful candidate's qualifications, prior experience and location.NOTE: This role is a remote position but you must reside in the Houston, Texas area and be available for onsite monthly meetings/training.A Day in the LifeAs an Operations Administrator, this person will be involved in a wide range of tasks aimed at ensuring that the operational aspects of our company run smoothly. In this role you will collaborate with sales representatives, operations team, vendor partners, project managers and coordinators and others.What You'll DoMeet the expectations and requirements of internal and external customersEstablish and maintain effective relationships with customers and gain their trust and respectAssists the contract review and approval process by working with sales, management, legal, and customers to obtain executed contracts in a timely manner; responsible for obtaining approval and maintaining contract files in accordance with Company policies and proceduresFacilitate the credit approval process by working with the credit analyst and negotiating with customer on additional credit requirementsObtain documentation (contracts, certificates of insurance, licensing, etc.) to set up new vendors and ensure existing vendors meet Company requirementsWork with clients and management on lease extensions and negotiates rate increasesCoordinate the execution of lease transferals; work with current lessee and prospective lessee to negotiate new contract terms and ensure a seamless and timely transitionFacilitate federal and state submittals/permits/requirements for the region.Prepare and execute lease extension documents for current customersFacilitate the purchase of buildings for current customers wishing to purchase their leased unitsPrepare documentation for changes in rental rate; work closely with Operations, Sales and Billing to ensure customer's billing is correct following modification to the original leaseObtain approvals and code invoices for paymentManages the ReRent invoices and consolidation for the regionAdministrative support for sales, operations, and managementGreeting visitors and answering phones in a friendly and professional mannerBack up and support for the region's operationsFilingAssisting with special projects, such as process improvementsPerforms other duties as assignedMust HavesExperienced in customer service, heavy phone call volume, administrative and clerical proceduresExceptional written and verbal communication skillsDemonstrated ability to provide outstanding customer serviceStrong work ethic, positive attitude, and professional demeanorAbility to perform well in a fast-paced settingAbility to stay organized while navigating multiple applications and processesStrong organizational and administrative skillsCompetency in Microsoft applications including Word, Excel and OutlookAble to work well as part of a team, helping out with various tasks as requiredNice to HavesBilingual in Spanish a plusSpecial Considerations:Extended periods of time sitting and working on a computerPerksIt's a great place to work where you are given the space to share ideas and opinions and the bottom-line is "YOU" matter!We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!We all need to rest and recharge, that's why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays!We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.401(k) Retirement Plan with Company Match.Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!Flexibility & Evolving ResponsibilitiesThis job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needssometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success.Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility.