Customer Experience Host - Fort Richardson Troop Store

Job Description As a Customer Experience Host at the Troop Store, you will assist customers in finding what they are looking for and ensure the Troop Store is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor. We offer flexible scheduling, medical, dental, life and disability insurance, vacation/sick leave and a 401K plan to qualifying associates. You'll also have access to the installation and its facilities. As well as status as an employee of the DoD. So what can you expect as a Customer Experience Host - Troop Store at the Exchange?Greet every customer with eye contact and smile in your authentic way.Responsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed.Acknowledge every waiting customer as soon as they arrive to the Troop Store to let them know you'll be right with them.Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer.Ensure customers have an extraordinary experience while shopping.Complete transactions accurately and efficiently while engaging customers in appropriate conversation.We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Additional Qualifications/RequirementsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAble to take initiativeAble to share brand knowledge Additional Qualifications/Requirements Excellent attention to detailWilling to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersExcellent communication skillsBasic computer skillsPrevious Convenience Store/Gas Station experience preferred Major Duties Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection. Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed. Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty. Reports complaints, shrink issues, and problems with products, services, and work areas. Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. Performs other duties as assigned. Our Focus We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families. Who We Are The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.