{"schemaVersion":"jobsearcher.job.v1","id":"5424821fc6c31fff3acbfe8c","url":"https://jobsearcher.com/jobs/5424821fc6c31fff3acbfe8c","canonicalUrl":"https://jobsearcher.com/jobs/5424821fc6c31fff3acbfe8c","title":"Program Operations Manager","description":"Description:\nChild Development, Inc.’s mission is to improve the quality of life for children and their families, providing them the opportunity to build a better future. Our Choices for Children (CFC) program helps low-income families in Santa Clara and Stanislaus County gain access to subsidized childcare and other community of support services while they work, look for employment, or improve their education.\nJob Summary: The Program Operations Manager reports to the Associate Director of Providers, Program Operations, & Fiscal Compliance. The Program Operations Manager supports the Alternative Payment Programs available in Santa Clara & Stanislaus Counties by maintaining program support operations and Alternative Payment Program family fee files. The Program Operations Manager works closely with all managers and staff to make recommendations to improve program operations processes and systems by utilizing a broad range of financial and business knowledge. The person in this position manages the program operations staff and coordinates efforts to ensure that family payments are being collected in a timely manner. They are also responsible for promoting Child Development, Inc. / Choices for Children’s mission and values.\nRequirements:\nResponsibilities:\nOversee Provider Payment approval process\nNoHo case management system administrator and is the primary point of contact for NoHo support/troubleshooting\nAssist with maintaining and processing the waitlist to enroll families\nManage team consisting of program support and family fee employees\nProvide guidance, support, and mentorship to ensure a high-performing and engaged team\nOversee communication and community outreach programs for CAPP & CalWORKs Stage 2\nProcess improvement in program operations by identifying and developing solutions to improve operations and productivity\nOversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision\nBackup for Fiscal Compliance reporting\nMaintain the enrollment portal and company website\nManage attendance log process and payment confirmation/receipts\nManage family fee processes, develop payment plans, identify, and assess areas of business risk\nDetailed knowledge of funding terms and conditions, contract program requirements and able to interpret and clarify policies and procedures for families\nManage accounts tracking and ensure receivable billing systems are maintained accurately\nIs available, responsive and provides accurate information to clients and employees\nAbility to keep accurate and complete files and records\nAccountabilities:\nCoordinate with Choices for Children management and staff to improve program operations and develop effective policies and procedures\nOversee maintenance of program materials for providers and families including but not limited to the handbook and provider packets\nEnsure communication with family counselors on Notice of Actions related to family fee payment status\nPrepare management reporting on family fee payments\nOversee accounts receivable and weekly deposits from Family Fee payments, ensuring maintenance of accurate records of communication and receipt of payments\nDisplays a strong customer service mindset in actions and communication by being courteous, friendly, and mature\nContinuously looks for way to increase efficiency by developing and implementing new processes for enrollment intake by utilizing new technologies and up to date information/regulations\nStrong knowledge and experience in data collection and analysis to provide accurate data & fiscal compliance reporting\nEncourages and supports professional growth by keeping current with new technologies, guidelines and regulations and sharing with other employees as needed\nManage, supervise, and train Program Operations staff\nOther responsibilities assigned based on business needs\nQualifications, Knowledge, and Skills\n5+ years of experience in managing business operational teams\nExperience in service industries and/or industry specific a plus\nBilingual language skills are a plus\nBA degree or equivalent experience\nExperience working with Alternative Payment Programs desirable\nMust be able to think outside the box, work independently with general supervision, be a team player, and willing to contribute beyond the defined role to meet business needs as circumstance require\nContinuously identify opportunities for process improvement\nMust demonstrate strong time management, written, analytical and verbal communication skills\nAbility to build strong cross-functional relationships and work collaboratively\nAbility to maintain sensitivity when interacting with a culturally diverse population of care providers, staff and program administration\nIs open and responds to feedback\nFlexibility to reprioritize workload or to work on a variety of special projects\nAbility to work independently and as part of a team\nThis is an in office position - 5 days a week, Monday through Friday only.\nThose seeking remote work need not apply.\nJob Type: Full-time, Exempt\n2026-2027 Pay Range: $86,382.40 - $120,931.20 annual salary","company":"Child Development","rawCompany":"child development","city":"San Jose","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:24:48.889Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9031.00","title":"Education and Childcare Administrators, Preschool and Daycare","slug":"education-and-childcare-administrators-preschool-and-daycare"}],"industries":[{"code":"624110","title":"Child and Youth Services","slug":"child-and-youth-services"},{"code":"624410","title":"Child Care Services","slug":"child-care-services"},{"code":"923110","title":"Administration of Education Programs","slug":"administration-of-education-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Operations Manager","description":"Description:\nChild Development, Inc.’s mission is to improve the quality of life for children and their families, providing them the opportunity to build a better future. Our Choices for Children (CFC) program helps low-income families in Santa Clara and Stanislaus County gain access to subsidized childcare and other community of support services while they work, look for employment, or improve their education.\nJob Summary: The Program Operations Manager reports to the Associate Director of Providers, Program Operations, & Fiscal Compliance. The Program Operations Manager supports the Alternative Payment Programs available in Santa Clara & Stanislaus Counties by maintaining program support operations and Alternative Payment Program family fee files. The Program Operations Manager works closely with all managers and staff to make recommendations to improve program operations processes and systems by utilizing a broad range of financial and business knowledge. The person in this position manages the program operations staff and coordinates efforts to ensure that family payments are being collected in a timely manner. They are also responsible for promoting Child Development, Inc. / Choices for Children’s mission and values.\nRequirements:\nResponsibilities:\nOversee Provider Payment approval process\nNoHo case management system administrator and is the primary point of contact for NoHo support/troubleshooting\nAssist with maintaining and processing the waitlist to enroll families\nManage team consisting of program support and family fee employees\nProvide guidance, support, and mentorship to ensure a high-performing and engaged team\nOversee communication and community outreach programs for CAPP & CalWORKs Stage 2\nProcess improvement in program operations by identifying and developing solutions to improve operations and productivity\nOversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision\nBackup for Fiscal Compliance reporting\nMaintain the enrollment portal and company website\nManage attendance log process and payment confirmation/receipts\nManage family fee processes, develop payment plans, identify, and assess areas of business risk\nDetailed knowledge of funding terms and conditions, contract program requirements and able to interpret and clarify policies and procedures for families\nManage accounts tracking and ensure receivable billing systems are maintained accurately\nIs available, responsive and provides accurate information to clients and employees\nAbility to keep accurate and complete files and records\nAccountabilities:\nCoordinate with Choices for Children management and staff to improve program operations and develop effective policies and procedures\nOversee maintenance of program materials for providers and families including but not limited to the handbook and provider packets\nEnsure communication with family counselors on Notice of Actions related to family fee payment status\nPrepare management reporting on family fee payments\nOversee accounts receivable and weekly deposits from Family Fee payments, ensuring maintenance of accurate records of communication and receipt of payments\nDisplays a strong customer service mindset in actions and communication by being courteous, friendly, and mature\nContinuously looks for way to increase efficiency by developing and implementing new processes for enrollment intake by utilizing new technologies and up to date information/regulations\nStrong knowledge and experience in data collection and analysis to provide accurate data & fiscal compliance reporting\nEncourages and supports professional growth by keeping current with new technologies, guidelines and regulations and sharing with other employees as needed\nManage, supervise, and train Program Operations staff\nOther responsibilities assigned based on business needs\nQualifications, Knowledge, and Skills\n5+ years of experience in managing business operational teams\nExperience in service industries and/or industry specific a plus\nBilingual language skills are a plus\nBA degree or equivalent experience\nExperience working with Alternative Payment Programs desirable\nMust be able to think outside the box, work independently with general supervision, be a team player, and willing to contribute beyond the defined role to meet business needs as circumstance require\nContinuously identify opportunities for process improvement\nMust demonstrate strong time management, written, analytical and verbal communication skills\nAbility to build strong cross-functional relationships and work collaboratively\nAbility to maintain sensitivity when interacting with a culturally diverse population of care providers, staff and program administration\nIs open and responds to feedback\nFlexibility to reprioritize workload or to work on a variety of special projects\nAbility to work independently and as part of a team\nThis is an in office position - 5 days a week, Monday through Friday only.\nThose seeking remote work need not apply.\nJob Type: Full-time, Exempt\n2026-2027 Pay Range: $86,382.40 - $120,931.20 annual salary","datePosted":"2026-08-06T16:24:48.889Z","dateModified":"2026-08-06T16:24:48.889Z","hiringOrganization":{"@type":"Organization","name":"Child Development","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5424821fc6c31fff3acbfe8c"},"url":"https://jobsearcher.com/jobs/5424821fc6c31fff3acbfe8c"}}