{"schemaVersion":"jobsearcher.job.v1","id":"53fb12012b2c3c376753a828","url":"https://jobsearcher.com/jobs/53fb12012b2c3c376753a828","canonicalUrl":"https://jobsearcher.com/jobs/53fb12012b2c3c376753a828","title":"Software Support Representative - Remote","description":"ProfitSolv is a SaaS business services provider for the legal and accounting industry We are looking for a Software Support Representative to join our growing team!\n\nThe primary function of this position is to resolve our client's software-related inquiries and issues. As a Software Support Representative, you will collaborate closely with cross-functional teams to deliver outstanding support and ensure client satisfaction.\n\nWhat we provide\nOpportunity to Invest in Your Future. We offer a 401K match.\nPaid Time Off. Enjoy paid time off and paid holidays.\nGreat Coverage. Take advantage of health, dental, and vision HSA and FSA policies.\nA Great Team. Collaborate with smart, curious, hardworking individuals.\nPerformance Compensation. Be rewarded for your hard work with performance-based merits.\nCasual Environment. Be comfortable in our casual dress environment.\nHybrid Work. Want to work from home occasionally? No problem!\n\nAs a Software Support Representative, you will:\nServe as the primary point of contact for clients seeking software support through various channels, such as email and phone.\nDiagnose and troubleshoot software issues, guiding clients through step-by-step solutions or escalating complex cases to higher-level support as necessary.\nLog and maintain detailed records of client interactions, inquiries, comments, and actions taken to effectively track and resolve support cases.\nAssist in creating and maintaining support documentation, including knowledge base articles and tutorials, to enhance client self-service options.\nIdentify patterns in client inquiries and provide feedback to the product and development teams to drive continuous product improvements.\nIdentify a need for upselling or cross-selling payments or other add on products and forwarding client information to appropriate sales contact.\nComplete other duties as assigned.\n\nThis position follows established policies and procedures to keep confidential information secure.\n\nA great fit for this position has:\nAssociate degree or minimum of 2 years of experience in a software support or customer service role, preferably in a SaaS or technology company.\nStrong technical and analytical skills, with the ability to diagnose and resolve software-related issues.\nStrong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical clients.\nKnowledge of MS Suite including MS Graph.\nStrong problem-solving skills, multitasking abilities, and is detail oriented.\nExperience with SaaS, cloud and/or Tech Firms is a plus.\nPatience and empathy in dealing with clients, ensuring a positive support experience.\nAbility to work collaboratively in a team-oriented environment.\nExperience using customer support software, CRM systems and software company tools is advantageous.\n\nAdditional desirable qualifications:\nStrong time management skills\nStrong initiative and sound decision-making ability\nProlonged periods sitting at a desk and working on a computer\nMust be able to lift up to 15 pounds at times\nAbility to travel as needed\n\nOur commitment to you:\nAt ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate.","company":"Cosmolex","rawCompany":"cosmolex","isRemote":true,"isActive":false,"createdAt":"2026-08-03T18:12:19.284Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Representative - Remote","description":"ProfitSolv is a SaaS business services provider for the legal and accounting industry We are looking for a Software Support Representative to join our growing team!\n\nThe primary function of this position is to resolve our client's software-related inquiries and issues. As a Software Support Representative, you will collaborate closely with cross-functional teams to deliver outstanding support and ensure client satisfaction.\n\nWhat we provide\nOpportunity to Invest in Your Future. We offer a 401K match.\nPaid Time Off. Enjoy paid time off and paid holidays.\nGreat Coverage. Take advantage of health, dental, and vision HSA and FSA policies.\nA Great Team. Collaborate with smart, curious, hardworking individuals.\nPerformance Compensation. Be rewarded for your hard work with performance-based merits.\nCasual Environment. Be comfortable in our casual dress environment.\nHybrid Work. Want to work from home occasionally? No problem!\n\nAs a Software Support Representative, you will:\nServe as the primary point of contact for clients seeking software support through various channels, such as email and phone.\nDiagnose and troubleshoot software issues, guiding clients through step-by-step solutions or escalating complex cases to higher-level support as necessary.\nLog and maintain detailed records of client interactions, inquiries, comments, and actions taken to effectively track and resolve support cases.\nAssist in creating and maintaining support documentation, including knowledge base articles and tutorials, to enhance client self-service options.\nIdentify patterns in client inquiries and provide feedback to the product and development teams to drive continuous product improvements.\nIdentify a need for upselling or cross-selling payments or other add on products and forwarding client information to appropriate sales contact.\nComplete other duties as assigned.\n\nThis position follows established policies and procedures to keep confidential information secure.\n\nA great fit for this position has:\nAssociate degree or minimum of 2 years of experience in a software support or customer service role, preferably in a SaaS or technology company.\nStrong technical and analytical skills, with the ability to diagnose and resolve software-related issues.\nStrong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical clients.\nKnowledge of MS Suite including MS Graph.\nStrong problem-solving skills, multitasking abilities, and is detail oriented.\nExperience with SaaS, cloud and/or Tech Firms is a plus.\nPatience and empathy in dealing with clients, ensuring a positive support experience.\nAbility to work collaboratively in a team-oriented environment.\nExperience using customer support software, CRM systems and software company tools is advantageous.\n\nAdditional desirable qualifications:\nStrong time management skills\nStrong initiative and sound decision-making ability\nProlonged periods sitting at a desk and working on a computer\nMust be able to lift up to 15 pounds at times\nAbility to travel as needed\n\nOur commitment to you:\nAt ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate.","datePosted":"2026-08-03T18:12:19.284Z","dateModified":"2026-08-03T18:12:19.284Z","hiringOrganization":{"@type":"Organization","name":"Cosmolex","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"53fb12012b2c3c376753a828"},"url":"https://jobsearcher.com/jobs/53fb12012b2c3c376753a828"}}