AVP, IT Infrastructure & Security

Back to Career SiteWe are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all.We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.The AVP, IT Infrastructure & Security reports to the VP, Technology and leads Infrastructure Operations & Security including operational results, people development, and budget management. They are responsible for implementing, monitoring and enforcing information security standards and policies and will direct Service Operations, Identity, and Access Management, cloud and on-premise infrastructure, cloud TechOps, and Cloud Networking.Preferred locations for applicants are FL, TX, AZ & MN.ROLE RESPONSIBILITIES Leads, mentors, and coaches a team of technical Managers consisting of Engineers over cloud infrastructure, networking, and service reliability solutions, System Administrators, Service Desk analyst, and Engineers over network, phone, and IT service operations, Identify and Access Management, and Workplace solutions. Define the Infrastructure and Operations strategy and 3-year roadmap ensuring programs are defined and executed. Gain alignment with senior leadership and key stakeholders. Ensure technology roadmaps for infrastructure and operations services are maintained with timelines, impacts, and dependencies communicated. Integrate Information Security risk management into business decisions and operations. Advise leadership on necessary security controls and processes to protect the enterprise and the business units commensurate to the assessed level of risk. Set Azure architectural standards for our environment moving forward, design automation for Azure infrastructure (Infrastructure as Code), work closely with our technology partners to design best-in-class Azure system implementations, ensure adherence to our SOC2 compliance Support for company-wide applications, infrastructure systems, and services. Including but not limited to Active Directory, O365 (mail, SharePoint, Teams, OneDrive, Intune, EMS, etc.), Azure AD, and fileserver/storage. Ensures the optimal management of the system availability, performance, and capacity management proactively for the core infrastructure areas. Leads automation design, development, and delivery to improve the availability, scalability, latency, compliance, and operational efficiency of services. Identify and lead continuous improvement initiatives that drive step-change improvements in the operational performance of infrastructure, networks, and services Tiers 1, 2, and 3 support for company-wide applications, infrastructure systems, and services. Including but not limited to windows servers, WAF Analytics tools (e.g. Power BI), Azure AD, SFTP, WVD, faxing, and file server/storage. Identity and Access Management – Identity services including provisioning, de-provisioning, and access control services Oversee and manage production systems including backups, performance tuning, fault resolution, capacity planning, & root cause analysis across multiple sites, platforms & operating systems. Coordinate & execute after-hours maintenance activities. Develop, maintain and publish up-to-date information security policies, standards and guidelines. Oversee the approval, training and dissemination of security policies and practices. Establish industry best practices that are right-sized for the NeueHealth organization to manage risk, meet business needs, and deliver services and solutions successfully. Define SLAs for infrastructure and operations and ensure adherence to defined metrics. Ensure disaster recovery plans are in place, updated as needed due to business, environmental, or regulatory changes, and are exercised as defined.EDUCATION, TRAINING, EXPERIENCE BS degree in Computer Science, Business, Engineering, or equivalent experience required. Advanced degree highly desirable 15+ years of relevant industry experience supporting multiple physical locations, heterogeneous environments (Windows, Linux, iOS), etc. 10+ years of technology leadership experience for enterprise infrastructure including active directory, voice, networking and information security. Experience with information security in a HIPAA compliant environment is required. Experience managing Infrastructure Operations organizations required; experience leading Cloud Systems Engineers and Software Engineers preferred. Prior experience leading an Infrastructure team in a SOX and/or SOC 2-regulated healthcare company preferred. Five (5) years of experience with Azure or Azure Solutions Architect Certification preferred. Five (5) years of experience with Windows Server management and support preferred. Demonstrated ability to lead teams and take ownership and manage technical projects, including identification of project scope, requirements, deliverables, and coordination of project design and implementation activities. Experience with contract and vendor negotiations and management, including risk assessment. Direct experience improving and scaling an operations team leveraging ITSM and ITIL practices. Hands-on experience with multiple security technologies such as Firewalls, Intrusion Detection/Prevention Systems, Vulnerability Scanning, WAF, Wireless LAN, NAC, DLP, DDoS Mitigation, WAN security, SIEM, Content Filtering, Cloud Security gateways, Secure Proxies, and crypto solutions required. Familiarity with leading laws, regulations, standards and best practices for HITRUST, CSA CCM, NIST, ISO, PCI, Sarbanes Oxley, CCPA, and EU GDPR required. Bilingual skills in English and Spanish are a plus.PROFESSIONAL COMPETENCIES Thorough understanding of IT Operations and the role and impact of information security within. Effectively influences senior leaders on industry trends and emerging technologies in anticipation of new business processes and systems; challenge the status quo in support of the technology direction. Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication. Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company. Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another, required. Ability to rapidly adapt and respond to changes in environment and priorities. Excellent problem-solving, and root-cause analysis skills. Able to readily diagnose system deficiencies and independently design and implement effective solutions to complex technical problems. Exceptional management & organizational skills enabling real-time prioritization, an effective intake process for the team, and a strong ability for holding the team accountable for results. High level of personal integrity, ability to professionally handle confidential matters, and an appropriate level of judgment and maturity.LICENSURES AND CERTIFICATIONS Project Management (PMP), Governance & Service Management (ITIL, COBIT), Enterprise Architecture (TOGAF), MCSE, or VCP (MCSE/VCP/VCAP/CCNA/CCNP, etc.) certifications are preferred. Certifications as Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) are preferred.As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.