{"schemaVersion":"jobsearcher.job.v1","id":"53d32ef4c694dd4a2cce804e","url":"https://jobsearcher.com/jobs/53d32ef4c694dd4a2cce804e","canonicalUrl":"https://jobsearcher.com/jobs/53d32ef4c694dd4a2cce804e","title":"Technical Program Manager","description":"Technical Program Manager\nThis position is remote\nWe are more than just a healthcare company; we are a community of professionals driven by the knowledge that our success leads to a positive impact on the communities that we support.\nAt ComplexCare Solutions, you’ll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and initiative, ensuring that every idea and effort contributes to meaningful change in the industry. Join us and become a part of a team that turns vision into action, making a tangible impact on the future of healthcare.\nOverview:\nThe Program Manager will play a pivotal role in shaping and executing the strategy and core programs for their Department/Business Unit. The Program Manager provides operational, tactical, and administrative support to enable effective execution and delivery of multiple programs and initiatives. The Program Manager is typically a generalist with a focus on driving clarity, data integrity and systems and process optimization across their assigned programs. Additionally, the Program Manager creates, maintains, and tracks program level information and is responsible for operational reviews and driving internal alignment.\nDuties and Responsibilities:\nTake ownership of and accountability for managing, defining, and building out the specifications, action plans, and timelines of assigned programs and initiatives;\nServe as the primary point of contact for all internal and external stakeholders and own the delivery of concise, quality communication with this audience;\nCreate and maintain relationships with relevant individuals, teams, and organizations while designing and implementing a strategy to achieve program outcomes;\nWork closely with internal stakeholders to establish and/or design tailored engagement and communication strategies to achieve desired participation, activation, or utilization;\nLeverage domain knowledge, applicable metrics, and competitive market intelligence to drive strategies, educate and influence key internal stakeholders on program activities and outcomes;\nOwn the creation and implementation a communication strategy suitable for different stakeholders and audiences including newsletters, executive briefings, event participation, etc.;\nCoordinate internal or external event planning including coordination of logistics, preparation and review of presentations, development and sourcing of collateral, etc.;\nProactively stay up to date on trends and developments related to domain, providing ideas and information to leadership and other stakeholders regarding best practices and trends;\nTake ownership of driving continuous improvement in business processes and tools to enable rapid growth and scale;\nIdentify tools and processes and eliminate low value tasks, align multiple rhythms, consolidate required inputs into reduced deliverables with commonality;\nPartner with cross functional teams to build productive relationships as the accountable resource and Subject Matter Expert;\nIdentify and support opportunities to tailor ComplexCare Solutions processes to optimize program scale, transparency, and results for strategic programs;\nTrack and manage the budget for initiatives and programs inclusive of payments and reimbursements in compliance with ComplexCare Solutions policies;\nServe as lead on all program marketing initiatives;\nLead and participate in continuous improvement initiatives and special projects, collaborating with leadership and other cross-functional colleagues as appropriate;\nLead complex, high-risk, multi-team AI initiatives that cut across data, engineering, security, legal, and business operations—and ensures they reach production with measurable value;\nProven and effective enterprise coordination, governance depth, executive visibility, and delivery leadership across multiple AI workstreams;\nTranslate business strategy into an AI roadmap and portfolio, ensure PMO governance and standards, and drive value realization and adoption across the organization;\nDeep understanding of AI/ML/LLM lifecycle;\nProven ability to efficiently manage both Hybrid Agile delivery for AI;\nAbility for turning strategy into a governed, prioritized portfolio of AI initiatives that deliver measurable business value at scale;\nDemonstrated ability to establish AI policies, standards, and guardrails preferably in an healthcare setting\nGuide responsible use of LLMs and third-party AI tools;\nPrevent “pilot purgatory” by enforcing production readiness gates in collaboration with Engineering, Data, and Security and other stakeholder teams;\nExperience with AI delivery standards and playbooks;\nMaintain compliance with ComplexCare Solutions' policies, procedures and mission statement;\nAdhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions' Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and\nFulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of the Employer.\nJob Requirements:\nMinimum three years’ experience developing and managing programs;\nPrior experience working in organizational change management/leadership and process change management\nDemonstrated self-initiative and follow-through in a dynamic and ambiguous environment\nMust be extremely organized, detail oriented; ability to prioritize and multitask in a fast-paced environment;\nAble to work effectively with people at all management levels, strong interpersonal, oral and written communication skills;\nAbility to successfully manage internal/external relationships across a complex multi-matrix organization and establish strong working partnerships across different functions;\nDemonstrate an ownership mindset, take responsibility for outcomes and drive to make decisions and take actions that will lead to those outcomes.\nExperience delivering professional presentations;\nDemonstrated experience leading programs to completion with exceptional organization and attention to detail;\nProblem-solving and event-planning skills; and\nProficient skills in MS Word, PowerPoint, Excel and applicant tracking systems.\nTravel for this position will include up to 10%.\nEducation:\nBachelor’s degree or comparable career experience is required; and\nProject Management Institute certification or equivalent is advantageous, but not essential.\n\nCompensation: $110,200 - $150,000\nAnnual Bonus Target: 5%\nComplexCare Solutions offers an attractive compensation and benefits package designed to support our employees.\nThe Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected characteristic under federal, state, or other applicable laws.\nThis company utilizes E-Verify.\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Complexcaresolutions","rawCompany":"complexcaresolutions","city":"Tennessee","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-09T14:40:47.573Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Program Manager","description":"Technical Program Manager\nThis position is remote\nWe are more than just a healthcare company; we are a community of professionals driven by the knowledge that our success leads to a positive impact on the communities that we support.\nAt ComplexCare Solutions, you’ll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and initiative, ensuring that every idea and effort contributes to meaningful change in the industry. Join us and become a part of a team that turns vision into action, making a tangible impact on the future of healthcare.\nOverview:\nThe Program Manager will play a pivotal role in shaping and executing the strategy and core programs for their Department/Business Unit. The Program Manager provides operational, tactical, and administrative support to enable effective execution and delivery of multiple programs and initiatives. The Program Manager is typically a generalist with a focus on driving clarity, data integrity and systems and process optimization across their assigned programs. Additionally, the Program Manager creates, maintains, and tracks program level information and is responsible for operational reviews and driving internal alignment.\nDuties and Responsibilities:\nTake ownership of and accountability for managing, defining, and building out the specifications, action plans, and timelines of assigned programs and initiatives;\nServe as the primary point of contact for all internal and external stakeholders and own the delivery of concise, quality communication with this audience;\nCreate and maintain relationships with relevant individuals, teams, and organizations while designing and implementing a strategy to achieve program outcomes;\nWork closely with internal stakeholders to establish and/or design tailored engagement and communication strategies to achieve desired participation, activation, or utilization;\nLeverage domain knowledge, applicable metrics, and competitive market intelligence to drive strategies, educate and influence key internal stakeholders on program activities and outcomes;\nOwn the creation and implementation a communication strategy suitable for different stakeholders and audiences including newsletters, executive briefings, event participation, etc.;\nCoordinate internal or external event planning including coordination of logistics, preparation and review of presentations, development and sourcing of collateral, etc.;\nProactively stay up to date on trends and developments related to domain, providing ideas and information to leadership and other stakeholders regarding best practices and trends;\nTake ownership of driving continuous improvement in business processes and tools to enable rapid growth and scale;\nIdentify tools and processes and eliminate low value tasks, align multiple rhythms, consolidate required inputs into reduced deliverables with commonality;\nPartner with cross functional teams to build productive relationships as the accountable resource and Subject Matter Expert;\nIdentify and support opportunities to tailor ComplexCare Solutions processes to optimize program scale, transparency, and results for strategic programs;\nTrack and manage the budget for initiatives and programs inclusive of payments and reimbursements in compliance with ComplexCare Solutions policies;\nServe as lead on all program marketing initiatives;\nLead and participate in continuous improvement initiatives and special projects, collaborating with leadership and other cross-functional colleagues as appropriate;\nLead complex, high-risk, multi-team AI initiatives that cut across data, engineering, security, legal, and business operations—and ensures they reach production with measurable value;\nProven and effective enterprise coordination, governance depth, executive visibility, and delivery leadership across multiple AI workstreams;\nTranslate business strategy into an AI roadmap and portfolio, ensure PMO governance and standards, and drive value realization and adoption across the organization;\nDeep understanding of AI/ML/LLM lifecycle;\nProven ability to efficiently manage both Hybrid Agile delivery for AI;\nAbility for turning strategy into a governed, prioritized portfolio of AI initiatives that deliver measurable business value at scale;\nDemonstrated ability to establish AI policies, standards, and guardrails preferably in an healthcare setting\nGuide responsible use of LLMs and third-party AI tools;\nPrevent “pilot purgatory” by enforcing production readiness gates in collaboration with Engineering, Data, and Security and other stakeholder teams;\nExperience with AI delivery standards and playbooks;\nMaintain compliance with ComplexCare Solutions' policies, procedures and mission statement;\nAdhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions' Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and\nFulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of the Employer.\nJob Requirements:\nMinimum three years’ experience developing and managing programs;\nPrior experience working in organizational change management/leadership and process change management\nDemonstrated self-initiative and follow-through in a dynamic and ambiguous environment\nMust be extremely organized, detail oriented; ability to prioritize and multitask in a fast-paced environment;\nAble to work effectively with people at all management levels, strong interpersonal, oral and written communication skills;\nAbility to successfully manage internal/external relationships across a complex multi-matrix organization and establish strong working partnerships across different functions;\nDemonstrate an ownership mindset, take responsibility for outcomes and drive to make decisions and take actions that will lead to those outcomes.\nExperience delivering professional presentations;\nDemonstrated experience leading programs to completion with exceptional organization and attention to detail;\nProblem-solving and event-planning skills; and\nProficient skills in MS Word, PowerPoint, Excel and applicant tracking systems.\nTravel for this position will include up to 10%.\nEducation:\nBachelor’s degree or comparable career experience is required; and\nProject Management Institute certification or equivalent is advantageous, but not essential.\n\nCompensation: $110,200 - $150,000\nAnnual Bonus Target: 5%\nComplexCare Solutions offers an attractive compensation and benefits package designed to support our employees.\nThe Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected characteristic under federal, state, or other applicable laws.\nThis company utilizes E-Verify.\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-08-09T14:40:47.573Z","dateModified":"2026-08-09T14:40:47.573Z","hiringOrganization":{"@type":"Organization","name":"Complexcaresolutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tennessee","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"53d32ef4c694dd4a2cce804e"},"url":"https://jobsearcher.com/jobs/53d32ef4c694dd4a2cce804e"}}