{"schemaVersion":"jobsearcher.job.v1","id":"53cf446cebc855209afaac14","url":"https://jobsearcher.com/jobs/53cf446cebc855209afaac14","canonicalUrl":"https://jobsearcher.com/jobs/53cf446cebc855209afaac14","title":"Implementation Engineer","description":"At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks. We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls. By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors. At Cybermaxx, we're not just delivering solutions — we're building partnerships.\r\nAs an Implementation Engineer , you'll be at the heart of ensuring our clients have a seamless and positive experience from day one. You'll guide them through the onboarding journey, translating complex technical needs into clear action, and working alongside internal teams to bring it all to life. Your mission? Help people succeed with our cybersecurity products by blending technical expertise with a collaborative, service-oriented mindset. At Cybermaxx, people come first. Whether it's supporting our clients, collaborating with colleagues, or innovating new solutions, we believe in making meaningful connections. If you love solving technical challenges while building trust and relationships—this could be the role for you.\r\nWhat You Will Be Doing\r\nLead with purpose: Own the implementation process from start to finish, guiding clients through each stage with clarity and confidence.\r\nListen and understand: Partner with Pre-Sales Engineers and clients to deeply understand their goals, technical requirements, and desired outcomes.\r\nPlan and organize: Set clear expectations through kickoff calls, project plans, timelines, and transparent communication.\r\nCollaborate across teams: Work closely with Product, Engineering, Sales, and Customer Success to deliver tailored, high-quality solutions.\r\nKeep things moving: Track progress, manage dependencies, and proactively remove blockers to keep projects on track and on time.\r\nBe the trusted guide: Serve as the go-to resource for clients throughout the implementation process—providing updates, solving problems, and delivering value.\r\nEmpower through training: Lead onboarding sessions and workshops to ensure users feel confident and supported from the get-go.\r\nTransition with care: Partner with the Customer Success team for a smooth hand-off post-implementation, ensuring long-term satisfaction.\r\nDrive feedback forward: Capture insights from every interaction to help us improve how we serve our customers and evolve our solutions.\r\nWhat You Need To Be Successful\r\nA customer-first mindset with the technical knowledge to back it up.\r\n3+ years of experience in technical implementation, onboarding, or project management—ideally in a SaaS or cybersecurity environment.\r\nStrong background in Linux and Windows system administration, IP networking, and a general comfort navigating cloud environments (Azure or AWS experience is a bonus).\r\nExperience with Elastic and Ansible are a plus.\r\nStrong organizational and project management skills—you know how to juggle multiple priorities without dropping the ball.\r\nOutstanding communication skills, both verbal and written—you can make the complex feel simple and the technical feel human.\r\nA collaborative spirit—you work just as well with engineers as you do with clients.\r\nCurious and proactive—you anticipate challenges and take ownership of finding solutions.\r\nFamiliarity with project management tools (like Jira, Trello, or Asana) and a knack for documentation and follow-through.\r\nSome Of What We Offer\r\nFlexible Paid Time Off\r\n401k with a company match\r\nMedical, Dental and Vision Coverage\r\nVoluntary Short Term and Long Term Disability\r\nEmployee Assistance Program with Mental Health Supplement\r\nVoluntary Basic, Accidental, and other ancillary life insurance\r\nHealth Savings Account Contribution (with selection of an HDHP)\r\n10 annual paid holidays\r\nCyberMaxx will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by applicable federal, state, or local law.\r\nJ-18808-Ljbffr","company":"Cybermaxx","rawCompany":"cybermaxx","city":"Baltimore","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:12:46.468Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1299.05","title":"Information Security Engineers","slug":"information-security-engineers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Engineer","description":"At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks. We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls. By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors. At Cybermaxx, we're not just delivering solutions — we're building partnerships.\r\nAs an Implementation Engineer , you'll be at the heart of ensuring our clients have a seamless and positive experience from day one. You'll guide them through the onboarding journey, translating complex technical needs into clear action, and working alongside internal teams to bring it all to life. Your mission? Help people succeed with our cybersecurity products by blending technical expertise with a collaborative, service-oriented mindset. At Cybermaxx, people come first. Whether it's supporting our clients, collaborating with colleagues, or innovating new solutions, we believe in making meaningful connections. If you love solving technical challenges while building trust and relationships—this could be the role for you.\r\nWhat You Will Be Doing\r\nLead with purpose: Own the implementation process from start to finish, guiding clients through each stage with clarity and confidence.\r\nListen and understand: Partner with Pre-Sales Engineers and clients to deeply understand their goals, technical requirements, and desired outcomes.\r\nPlan and organize: Set clear expectations through kickoff calls, project plans, timelines, and transparent communication.\r\nCollaborate across teams: Work closely with Product, Engineering, Sales, and Customer Success to deliver tailored, high-quality solutions.\r\nKeep things moving: Track progress, manage dependencies, and proactively remove blockers to keep projects on track and on time.\r\nBe the trusted guide: Serve as the go-to resource for clients throughout the implementation process—providing updates, solving problems, and delivering value.\r\nEmpower through training: Lead onboarding sessions and workshops to ensure users feel confident and supported from the get-go.\r\nTransition with care: Partner with the Customer Success team for a smooth hand-off post-implementation, ensuring long-term satisfaction.\r\nDrive feedback forward: Capture insights from every interaction to help us improve how we serve our customers and evolve our solutions.\r\nWhat You Need To Be Successful\r\nA customer-first mindset with the technical knowledge to back it up.\r\n3+ years of experience in technical implementation, onboarding, or project management—ideally in a SaaS or cybersecurity environment.\r\nStrong background in Linux and Windows system administration, IP networking, and a general comfort navigating cloud environments (Azure or AWS experience is a bonus).\r\nExperience with Elastic and Ansible are a plus.\r\nStrong organizational and project management skills—you know how to juggle multiple priorities without dropping the ball.\r\nOutstanding communication skills, both verbal and written—you can make the complex feel simple and the technical feel human.\r\nA collaborative spirit—you work just as well with engineers as you do with clients.\r\nCurious and proactive—you anticipate challenges and take ownership of finding solutions.\r\nFamiliarity with project management tools (like Jira, Trello, or Asana) and a knack for documentation and follow-through.\r\nSome Of What We Offer\r\nFlexible Paid Time Off\r\n401k with a company match\r\nMedical, Dental and Vision Coverage\r\nVoluntary Short Term and Long Term Disability\r\nEmployee Assistance Program with Mental Health Supplement\r\nVoluntary Basic, Accidental, and other ancillary life insurance\r\nHealth Savings Account Contribution (with selection of an HDHP)\r\n10 annual paid holidays\r\nCyberMaxx will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by applicable federal, state, or local law.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T09:12:46.468Z","dateModified":"2026-04-09T09:12:46.468Z","hiringOrganization":{"@type":"Organization","name":"Cybermaxx","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baltimore","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"53cf446cebc855209afaac14"},"url":"https://jobsearcher.com/jobs/53cf446cebc855209afaac14"}}