Customer Service Representative - Livestock Division

We are seeking an outgoing, enthusiastic Veterinary Service Specialist to join our Livestock division team. Experience in customer service and a fast-paced and hands-on environment is a must. Our VSS will schedule ambulatory and in house patient visits as well as assist with daily record keeping and accounts receivable questions. Hours will include afternoon/evenings and a Saturday rotation shared with other VSS. Full time or part time will be considered.JOB SKILLS AND RESPONSIBILITIES: Must possess exceptional organizational skills Excellent verbal and written communication skills Livestock Knowledge Is Preferred But Not Required Always be prepared to work by the start of each scheduled shift Maintain a professional, friendly demeanor while on the job Perform job tasks efficiently, promptly, and efficiently Show respect for clients, team members, and animals at all times and in all situations Engage in productive work during slow periods Participate in staff and training meetings Answering and correctly handling phone calls and messages Know basic triage concepts and understand when appropriate to forward to a veterinarian Answer questions from clients and handle calls or emails quickly, efficiently, and in a professional and friendly manner Keep the reception area clean and tidy as well as properly stock supplies as needed Access client information within the practice-management software system (Cornerstone) and enter and retrieve client and patient data as needed Check clients and visitors in and out of the hospital Accurately manage financial transactions such as processing bills, taking payments and supply order requests from clients Call to remind clients of their appointments and rescheduling as necessary Computer skills including typing, organizing, data entry, and communicating while utilizing common computer software and programs Explain delays that affect clients and support comfort of clients and patients Reschedule or accelerate appointments as needed Process health certificates and necessary paperwork for animal transportAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.