{"schemaVersion":"jobsearcher.job.v1","id":"5396e9f5697d5da4442624d7","url":"https://jobsearcher.com/jobs/5396e9f5697d5da4442624d7","canonicalUrl":"https://jobsearcher.com/jobs/5396e9f5697d5da4442624d7","title":"Case & Client Experience Coordinator","description":"Overview:\n\nWe are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.\n\nA Brief Overview\nProvides support to the case management (CM) team to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides a high level of concierge service and administrative support to internal and external clients. Maintains Resolution Center appearance and provides base-level case support; Assists the Manager, Client Experience in supporting multiple Resolution Centers. Performs all tasks accurately and with an appropriate sense of urgency.\n\nResponsibilities:\n\nWhat you will do\n\nSupports Case Managers, clients and Panelists throughout the entire life cycle of a case. Communicates and meets with the Case Managers and local managers to discuss case issues. Serves as Case Manager apprentice on mediations and is competent to cover a Case Manager’s desk in their absence when appropriate.\nProvides professional concierge-level client services (e.g., client and neutral check-in, room assignments, front desk logistics, and responsibilities). Assists in the moderation of hybrid hearings, answers rollover calls and routes inquiries as appropriate, provides administrative support for Case Managers and Panelists.\nCoordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online sessions). Supports all clients with technological needs, addresses assistance requests and troubleshoots inquiries throughout the day. Liaises with the IT department for tech support and logistics.\nPerforms administrative tasks, prepares and distributes mail, maintains document retention, and ensures supplies are available for internal and external clients as necessary. Assists on additional projects and participates in committees as designated by their manager. Provides touchpoints to clients as instructed by management to ensure that their local Resolution Center (“RC”) is prepared to satisfy the clients’ needs.\nMaintains facilities, including liaising with building management, security and janitorial staff. Partners with management to address facility issues including but not limited to repair requests.\nCoordinates food and beverage service (e.g., cafés, snacks, and beverages), restocks, cleans, and oversees the set-up and breakdown of lunch buffets.\nOther duties as assigned within similar scope.\nQualifications:\n\nQualifications\n\nBachelor's Degree in a related discipline. Preferred\n2-4 years of working in a legal administrative or assistant role. Required\n2-4 years of working in legal and client service role. Plus\nProficiency in all ADR processes and procedures. (Preferred proficiency)\nKnowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)\nComputer literate and proficient in all software programs required for the position. (Required proficiency)\nVerbal and written communication skills. (Required proficiency)","company":"Jams8bb366a","rawCompany":"jams8bb366a","city":"Riverside","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-28T10:18:49.462Z","occupations":[{"code":"43-6012.00","title":"Legal Secretaries and Administrative Assistants","slug":"legal-secretaries-and-administrative-assistants"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"23-2099.00","title":"Legal Support Workers, All Other","slug":"legal-support-workers-all-other"}],"industries":[{"code":"541110","title":"Offices of Lawyers","slug":"offices-of-lawyers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"541199","title":"All Other Legal Services","slug":"all-other-legal-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Case & Client Experience Coordinator","description":"Overview:\n\nWe are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.\n\nA Brief Overview\nProvides support to the case management (CM) team to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides a high level of concierge service and administrative support to internal and external clients. Maintains Resolution Center appearance and provides base-level case support; Assists the Manager, Client Experience in supporting multiple Resolution Centers. Performs all tasks accurately and with an appropriate sense of urgency.\n\nResponsibilities:\n\nWhat you will do\n\nSupports Case Managers, clients and Panelists throughout the entire life cycle of a case. Communicates and meets with the Case Managers and local managers to discuss case issues. Serves as Case Manager apprentice on mediations and is competent to cover a Case Manager’s desk in their absence when appropriate.\nProvides professional concierge-level client services (e.g., client and neutral check-in, room assignments, front desk logistics, and responsibilities). Assists in the moderation of hybrid hearings, answers rollover calls and routes inquiries as appropriate, provides administrative support for Case Managers and Panelists.\nCoordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online sessions). Supports all clients with technological needs, addresses assistance requests and troubleshoots inquiries throughout the day. Liaises with the IT department for tech support and logistics.\nPerforms administrative tasks, prepares and distributes mail, maintains document retention, and ensures supplies are available for internal and external clients as necessary. Assists on additional projects and participates in committees as designated by their manager. Provides touchpoints to clients as instructed by management to ensure that their local Resolution Center (“RC”) is prepared to satisfy the clients’ needs.\nMaintains facilities, including liaising with building management, security and janitorial staff. Partners with management to address facility issues including but not limited to repair requests.\nCoordinates food and beverage service (e.g., cafés, snacks, and beverages), restocks, cleans, and oversees the set-up and breakdown of lunch buffets.\nOther duties as assigned within similar scope.\nQualifications:\n\nQualifications\n\nBachelor's Degree in a related discipline. Preferred\n2-4 years of working in a legal administrative or assistant role. Required\n2-4 years of working in legal and client service role. Plus\nProficiency in all ADR processes and procedures. (Preferred proficiency)\nKnowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)\nComputer literate and proficient in all software programs required for the position. (Required proficiency)\nVerbal and written communication skills. (Required proficiency)","datePosted":"2026-08-28T10:18:49.462Z","dateModified":"2026-08-28T10:18:49.462Z","hiringOrganization":{"@type":"Organization","name":"Jams8bb366a","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Riverside","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5396e9f5697d5da4442624d7"},"url":"https://jobsearcher.com/jobs/5396e9f5697d5da4442624d7"}}