{"schemaVersion":"jobsearcher.job.v1","id":"537f05f8d26639c86194e078","url":"https://jobsearcher.com/jobs/537f05f8d26639c86194e078","canonicalUrl":"https://jobsearcher.com/jobs/537f05f8d26639c86194e078","title":"Manager, Operational Effectiveness","description":"Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.\n\nWebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.\nMedscape Education, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits, and communicate with peers. WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.\nPosition Summary:\nAs the primary strategic partner to the Efficiency Officer, the Manager, Operational Efficiency drives division-wide performance by providing expert process oversight and leading high-stakes integration projects.\nBy joining Medscape Education (medscape.org), a leader in online medical education, you will simplify complex operations and dissolve departmental silos to ensure the EDU division is lean, collaborative, and primed for scale. This role suits those skilled in process improvement, organizational strategy, project management, and strong communication and analytical abilities. Your work will support initiatives that enhance care for healthcare providers and patients.\n\nKEY RESPONSIBILITIES:\n\nProcess Optimization & Workflow Simplification\nAnalyze and improve business processes to remove bottlenecks and enhance reliability\nOptimize process management frameworks for EDU departments to ensure smooth operations\nRegularly review and improve business processes to improve reliability\nDesign streamlined, automated workflows using AI to boost efficiency\nWork with EDU departments to ensure end-to-end operational effectiveness\nSpot execution risks, process gaps, and resource challenges; collaborate with leaders on solutions\nStrategic Execution & Alignment\nPartner with the Efficiency Officer to prioritize the implementation of high-value efforts throughout the delivery lifecycle\nOversee the strategic initiatives roadmap ensuring all projects align with long-term organizational goals\nLead senior-level integration projects from planning to completion\nInformation Centralization & Knowledge Management\nServe as the custodian of institutional knowledge by centralizing development and delivery information across the business\nEnsure that all training materials, SOPs, and process documentation are aligned, up-to-date, and accessible to relevant stakeholders\nCross-Functional Liaison & Integration\nAlign workflows and foster communication across EDU teams and initiatives\nDrive operational excellence, communication, and alignment across teams\nEnsure readiness for program development and delivery by guiding executive initiatives, pre-sales, and product launches\nOversee post-launch operations, including QA, delivery transitions, and ongoing improvements\n\nQUALIFICATIONS:\nExperience: 8+ years in operations, project management, or business transformation roles, with a proven track record in a managing capacity. Knowledge in business process improvement, operational governance, and change management.\nBachelor's degree specializing in business, project management, or equivalent combination of education and experience required; Master's degree preferred\nExperience with web-based project management tools (Workfront, Monday) required\nExcellent computer skills that include working remotely on shared networks and cloud-based systems, and a high degree of proficiency using G-Suite (Gmail, Google Drive) and Microsoft Office suite required\nExperience with web-based data and document sharing sites and authoring tools (SharePoint Online, Salesforce, Tableau) a plus\nOperational Excellence: Deep expertise in lifecycle management and process improvement (Agile, Lean, Six Sigma). Skilled at leading complex integration projects and managing multiple initiatives effectively.\nStrategic Mindset: Sees the big picture and executes tactically. Skilled at identifying root causes of operational issues and implementing innovative solutions to boost performance.\nAdaptability: Comfortable navigating ambiguity and leading teams through complex changes. Exceptional interpersonal and collaboration skills with the ability to influence stakeholders across cross-functional teams. Ability to work independently; plan and carry out responsibilities with minimal direction, perform other tasks as required and/or assigned.\n\nWHAT SUCCESS LOOKS LIKE:\nIn this role, success is defined by a measurable increase in delivery velocity, the successful execution of initiative milestones, and a highly informed organization where \"how we work\" is clear, documented, and consistently improved. With repeatable, optimized workflows that not only support current EDU initiatives but also provide a stable and flexible foundation for the organization’s future growth.\nSalary range: $85,000 - $100,000\nBonus Eligible: This position is also eligible for a discretionary company bonus, based upon business results.\n\nBenefits: Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:\n\nHealth Insurance (medical, dental, and vision coverage)\nPaid Time Off (including vacation, sick leave, and flexible holiday days)\n401(k) Retirement Plan with employer matching\nLife and Disability Insurance\nEmployee Assistance Program (EAP)\nCommuter and/or Transit Benefits (if applicable)\n\nEligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.","company":"Webmd","rawCompany":"webmd","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T14:50:30.644Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"}],"industries":[{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"621112","title":"Offices of Physicians, Mental Health Specialists","slug":"offices-of-physicians-mental-health-specialists"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Operational Effectiveness","description":"Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.\n\nWebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.\nMedscape Education, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits, and communicate with peers. WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.\nPosition Summary:\nAs the primary strategic partner to the Efficiency Officer, the Manager, Operational Efficiency drives division-wide performance by providing expert process oversight and leading high-stakes integration projects.\nBy joining Medscape Education (medscape.org), a leader in online medical education, you will simplify complex operations and dissolve departmental silos to ensure the EDU division is lean, collaborative, and primed for scale. This role suits those skilled in process improvement, organizational strategy, project management, and strong communication and analytical abilities. Your work will support initiatives that enhance care for healthcare providers and patients.\n\nKEY RESPONSIBILITIES:\n\nProcess Optimization & Workflow Simplification\nAnalyze and improve business processes to remove bottlenecks and enhance reliability\nOptimize process management frameworks for EDU departments to ensure smooth operations\nRegularly review and improve business processes to improve reliability\nDesign streamlined, automated workflows using AI to boost efficiency\nWork with EDU departments to ensure end-to-end operational effectiveness\nSpot execution risks, process gaps, and resource challenges; collaborate with leaders on solutions\nStrategic Execution & Alignment\nPartner with the Efficiency Officer to prioritize the implementation of high-value efforts throughout the delivery lifecycle\nOversee the strategic initiatives roadmap ensuring all projects align with long-term organizational goals\nLead senior-level integration projects from planning to completion\nInformation Centralization & Knowledge Management\nServe as the custodian of institutional knowledge by centralizing development and delivery information across the business\nEnsure that all training materials, SOPs, and process documentation are aligned, up-to-date, and accessible to relevant stakeholders\nCross-Functional Liaison & Integration\nAlign workflows and foster communication across EDU teams and initiatives\nDrive operational excellence, communication, and alignment across teams\nEnsure readiness for program development and delivery by guiding executive initiatives, pre-sales, and product launches\nOversee post-launch operations, including QA, delivery transitions, and ongoing improvements\n\nQUALIFICATIONS:\nExperience: 8+ years in operations, project management, or business transformation roles, with a proven track record in a managing capacity. Knowledge in business process improvement, operational governance, and change management.\nBachelor's degree specializing in business, project management, or equivalent combination of education and experience required; Master's degree preferred\nExperience with web-based project management tools (Workfront, Monday) required\nExcellent computer skills that include working remotely on shared networks and cloud-based systems, and a high degree of proficiency using G-Suite (Gmail, Google Drive) and Microsoft Office suite required\nExperience with web-based data and document sharing sites and authoring tools (SharePoint Online, Salesforce, Tableau) a plus\nOperational Excellence: Deep expertise in lifecycle management and process improvement (Agile, Lean, Six Sigma). Skilled at leading complex integration projects and managing multiple initiatives effectively.\nStrategic Mindset: Sees the big picture and executes tactically. Skilled at identifying root causes of operational issues and implementing innovative solutions to boost performance.\nAdaptability: Comfortable navigating ambiguity and leading teams through complex changes. Exceptional interpersonal and collaboration skills with the ability to influence stakeholders across cross-functional teams. Ability to work independently; plan and carry out responsibilities with minimal direction, perform other tasks as required and/or assigned.\n\nWHAT SUCCESS LOOKS LIKE:\nIn this role, success is defined by a measurable increase in delivery velocity, the successful execution of initiative milestones, and a highly informed organization where \"how we work\" is clear, documented, and consistently improved. With repeatable, optimized workflows that not only support current EDU initiatives but also provide a stable and flexible foundation for the organization’s future growth.\nSalary range: $85,000 - $100,000\nBonus Eligible: This position is also eligible for a discretionary company bonus, based upon business results.\n\nBenefits: Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:\n\nHealth Insurance (medical, dental, and vision coverage)\nPaid Time Off (including vacation, sick leave, and flexible holiday days)\n401(k) Retirement Plan with employer matching\nLife and Disability Insurance\nEmployee Assistance Program (EAP)\nCommuter and/or Transit Benefits (if applicable)\n\nEligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.","datePosted":"2026-08-03T14:50:30.644Z","dateModified":"2026-08-03T14:50:30.644Z","hiringOrganization":{"@type":"Organization","name":"Webmd","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"537f05f8d26639c86194e078"},"url":"https://jobsearcher.com/jobs/537f05f8d26639c86194e078"}}