CENTER AIDE- SENIOR & COMMUNITY CENTERS- TEMP

Cary's Parks, Recreation, and Cultural Resources Department is seeking energetic and creative individuals at least 18 years of age who are enthusiastic about giving back to the community and providing exemplary customer service to citizens visiting or contacting our facilities. As a Center Aide, you are a citizen advocate of all things Cary. You are part of our citizen support team and your passion for providing exceptional customer service contributes to our high level of customer satisfaction. Acting as the first line of response to our citizens, you will communicate in an open, helpful, and engaging way and focus on finding the right solution with each citizen. You will connect with our citizens to address questions and resolve issues, then work with various teams to resolve customer support concerns, escalate issues, and serve as an ambassador for our community centers. You will serve as a host/hostess of public reservations held in the facilities welcoming their guests to our center. Must be available to work a flexible work week which includes some weekend coverage. This is a part-time, non-benefited, year-round position, up to 20 hours a week, with a maximum of 999 hours per year. Weekend and evening work are required. The Parks, Recreation and Cultural Resources Senior & Community Centers are located at: Cary Senior Center:120 Maury Odell Dr, Cary Bond Park Community Center: 150 Metro Park Dr, Cary Herbert C. Young Community Center: 101 Wilkinson Avenue, Cary Middle Creek Community Center: 125 Middle Creek Park Avenue, Apex Receives and processes room reservation inquiries for private reservations, programs, and events Proactively identifies facility needs and suggests solutions Greets the public in person Communicates with patrons to address concerns Manages facility reservations Provides Town information and materials to citizens or redirects the citizen to the appropriate staff Notifies patrons of program cancelations, changes, or updates Follows up with supervisor and/or program assistant as needed Enforces Cary policies and procedures Opens and/or closes and secures the facility when assigned Registers citizens for Parks, Recreation & Cultural Resources programs, maintains citizen account records, and sells items through a Point-of-Sale (POS) system Performs basic accounting for money received through the cash register Assists patrons with the program registration portal and educates citizens on the program offerings Sets up/takes down rooms and gyms and equipment Assists with special events during set up and take down Performs other job-related tasks as required. General knowledge of computers and related software General knowledge of standard office practices, procedures, and filing systems maintenance General knowledge of cash collection procedures Ability to remain organized, multitask, and meet deadlines Ability to communicate with coworkers and the public tactfully and constructively Ability to work independently Ability to understand and carry out verbal and written instructions Ability to acquire knowledge of policies, procedures and services of the center, division and department Education and Experience Requires a combination of education and experience equivalent to a high school diploma/GED. Preference will be given to candidates who possess the following Some in-person customer service experience. Knowledge of computers and some Microsoft Office 365 proficiency Physical Requirements Work in this class requires an employee to be able to hear and talk in order to communicate with the public. An employee must be able to climb, walk unassisted and move about freely in order to interact with patrons. Must be able to lift moderately heavy items (up to 40 lbs.), such as chairs, 6-foot folding tables, sports equipment and rolling bleachers. Work requires dexterity in the hands for typing and operation of standard office equipment. Visual acuity is needed to read typewritten and handwritten materials and to view a computer terminal. Part of the work in this class is clerical in nature and may require sitting and use of a computer for extended periods of time. Conditions of Employment Requires drug testing and background check (which may include criminal history check, SBI fingerprinting, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.