{"schemaVersion":"jobsearcher.job.v1","id":"53645402ecee32e2024b44be","url":"https://jobsearcher.com/jobs/53645402ecee32e2024b44be","canonicalUrl":"https://jobsearcher.com/jobs/53645402ecee32e2024b44be","title":"Embedded Software Engineer","description":"*Job Title: Embedded Systems / RTOS *\n\n*Job Location:* *Remote*\n\n*Duration: 12 months Contract*\n\n*Job Description:*\n\nwill provide advanced technical support for customers using embedded systems, real-time operating systems (RTOS), Linux, virtualization technologies, cloud platforms, and development toolchains.\n\n*Senior Product Support Engineer*\n\n* *FOCUS: *Customer Technical Support / Technology Services & Support\n\n*Responsibilities*\n\n*Customer Support & Escalation Management*\n\n* Support customers encountering issues with Wind River products and technologies.\n* Manage technical incidents, escalations, and defect investigations.\n* Act as a trusted technical advisor to customers and account teams.\n* Provide timely customer communication and status updates.\n* Serve as a designated Premium Support Engineer when required.\n* Coordinate across Product Engineering, Customer Experience, Professional Services, and Support organizations.\n\n*Technical Investigation & Problem Resolution*\n\n* Investigate, reproduce, and troubleshoot complex technical issues.\n* Analyze system logs, diagnostics, configurations, and product interactions.\n* Perform root cause analysis across hardware, operating systems, networking, virtualization, and cloud layers.\n* Develop and communicate technical solutions, workarounds, and remediation recommendations.\n* Support defect identification, validation, and escalation activities.\n* Create and maintain technical documentation and knowledge base articles.\n\n*Product & Platform Expertise*\n\nProvide support for technologies including:\n\n* VxWorks RTOS\n* Wind River Linux\n* Helix Virtualization Platform (HVP)\n* Wind River Cloud Platform (WRCP)\n* Embedded Linux environments\n* Kubernetes\n* OpenStack\n* Container technologies\n* Networking and virtualization platforms\n* Development toolchains and debugging environments\n\n*Leadership & Knowledge Sharing*\n\n* Mentor junior support engineers.\n* Share technical knowledge and best practices across global support teams.\n* Support onboarding, knowledge transfer, and readiness activities.\n* Drive continuous improvement initiatives within support operations.\n* Lead technical projects and initiatives as assigned.\n\n*Required Professional Experience*\n\n* Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or related field.\n* 8–12 years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms, or related technologies.\n* 3–5 years of customer-facing technical support experience.\n* Experience troubleshooting complex software and system-level issues.\n* Experience working with enterprise customers and technical stakeholders.\n* Experience collaborating with software engineering and product organizations.\n\n*Required Technical Skills*\n\n*Embedded & Operating Systems*\n\n* VxWorks\n* Embedded Linux\n* Linux Kernel concepts\n* Device Drivers\n* Board Support Packages (BSPs)\n* RTOS troubleshooting\n* Processor architectures (ARM, Intel, PowerPC, RISC-V)\n\n*Programming*\n\n* C / C++\n* Python\n* Rust (preferred)\n* Debugging and code analysis\n\n*Cloud & Virtualization*\n\n* Kubernetes\n* Containers\n* OpenStack\n* Virtualization technologies\n* Cloud-native applications\n* CI/CD platforms and DevOps practices\n\n*Networking*\n\n* TCP/IP\n* Routing\n* Multicast\n* Network diagnostics\n* Distributed systems troubleshooting\n\n*Support Operations*\n\n* Incident Management\n* Escalation Management\n* Root Cause Analysis\n* Knowledge Management\n* Defect Tracking\n* Technical Documentation\n* Customer Communication\n\n*Preferred Qualifications*\n\n* Experience supporting Wind River products.\n* Experience with WRCP, HVP, Simics, or Wind River Linux.\n* Experience with OpenStack and Kubernetes deployments.\n* Experience supporting aerospace, defense, telecommunications, industrial, or embedded software customers.\n* Experience serving as a Premium Support Engineer or designated technical account resource.\n\n*KEY AREAS OF APPROPRIATE BACKGROUND AND FOR SUCCESS IN THE ROLE*\n\n* Customer Satisfaction (CSAT)\n* Escalation Resolution Effectiveness\n* SLA Compliance\n* Root Cause Analysis Quality\n* Knowledge Base Contributions\n* Technical Leadership and Mentoring\n* Resource Readiness and Operational Effectiveness\n\nPay: $50.00 - $75.00 per hour\n\nExpected hours: 40.0 per week\n\nApplication Question(s):\n* Only US Citizens apply please\n\nExperience:\n* Embedded Systems / RTOS / Linux: 10 years (Preferred)\n* troubleshooting complex software and system-level issues.: 5 years (Preferred)\n\nWork Location: Remote","company":"I20technologies","rawCompany":"i20technologies","city":"Myrtle Point","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-09-28T11:38:37.676Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Embedded Software Engineer","description":"*Job Title: Embedded Systems / RTOS *\n\n*Job Location:* *Remote*\n\n*Duration: 12 months Contract*\n\n*Job Description:*\n\nwill provide advanced technical support for customers using embedded systems, real-time operating systems (RTOS), Linux, virtualization technologies, cloud platforms, and development toolchains.\n\n*Senior Product Support Engineer*\n\n* *FOCUS: *Customer Technical Support / Technology Services & Support\n\n*Responsibilities*\n\n*Customer Support & Escalation Management*\n\n* Support customers encountering issues with Wind River products and technologies.\n* Manage technical incidents, escalations, and defect investigations.\n* Act as a trusted technical advisor to customers and account teams.\n* Provide timely customer communication and status updates.\n* Serve as a designated Premium Support Engineer when required.\n* Coordinate across Product Engineering, Customer Experience, Professional Services, and Support organizations.\n\n*Technical Investigation & Problem Resolution*\n\n* Investigate, reproduce, and troubleshoot complex technical issues.\n* Analyze system logs, diagnostics, configurations, and product interactions.\n* Perform root cause analysis across hardware, operating systems, networking, virtualization, and cloud layers.\n* Develop and communicate technical solutions, workarounds, and remediation recommendations.\n* Support defect identification, validation, and escalation activities.\n* Create and maintain technical documentation and knowledge base articles.\n\n*Product & Platform Expertise*\n\nProvide support for technologies including:\n\n* VxWorks RTOS\n* Wind River Linux\n* Helix Virtualization Platform (HVP)\n* Wind River Cloud Platform (WRCP)\n* Embedded Linux environments\n* Kubernetes\n* OpenStack\n* Container technologies\n* Networking and virtualization platforms\n* Development toolchains and debugging environments\n\n*Leadership & Knowledge Sharing*\n\n* Mentor junior support engineers.\n* Share technical knowledge and best practices across global support teams.\n* Support onboarding, knowledge transfer, and readiness activities.\n* Drive continuous improvement initiatives within support operations.\n* Lead technical projects and initiatives as assigned.\n\n*Required Professional Experience*\n\n* Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or related field.\n* 8–12 years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms, or related technologies.\n* 3–5 years of customer-facing technical support experience.\n* Experience troubleshooting complex software and system-level issues.\n* Experience working with enterprise customers and technical stakeholders.\n* Experience collaborating with software engineering and product organizations.\n\n*Required Technical Skills*\n\n*Embedded & Operating Systems*\n\n* VxWorks\n* Embedded Linux\n* Linux Kernel concepts\n* Device Drivers\n* Board Support Packages (BSPs)\n* RTOS troubleshooting\n* Processor architectures (ARM, Intel, PowerPC, RISC-V)\n\n*Programming*\n\n* C / C++\n* Python\n* Rust (preferred)\n* Debugging and code analysis\n\n*Cloud & Virtualization*\n\n* Kubernetes\n* Containers\n* OpenStack\n* Virtualization technologies\n* Cloud-native applications\n* CI/CD platforms and DevOps practices\n\n*Networking*\n\n* TCP/IP\n* Routing\n* Multicast\n* Network diagnostics\n* Distributed systems troubleshooting\n\n*Support Operations*\n\n* Incident Management\n* Escalation Management\n* Root Cause Analysis\n* Knowledge Management\n* Defect Tracking\n* Technical Documentation\n* Customer Communication\n\n*Preferred Qualifications*\n\n* Experience supporting Wind River products.\n* Experience with WRCP, HVP, Simics, or Wind River Linux.\n* Experience with OpenStack and Kubernetes deployments.\n* Experience supporting aerospace, defense, telecommunications, industrial, or embedded software customers.\n* Experience serving as a Premium Support Engineer or designated technical account resource.\n\n*KEY AREAS OF APPROPRIATE BACKGROUND AND FOR SUCCESS IN THE ROLE*\n\n* Customer Satisfaction (CSAT)\n* Escalation Resolution Effectiveness\n* SLA Compliance\n* Root Cause Analysis Quality\n* Knowledge Base Contributions\n* Technical Leadership and Mentoring\n* Resource Readiness and Operational Effectiveness\n\nPay: $50.00 - $75.00 per hour\n\nExpected hours: 40.0 per week\n\nApplication Question(s):\n* Only US Citizens apply please\n\nExperience:\n* Embedded Systems / RTOS / Linux: 10 years (Preferred)\n* troubleshooting complex software and system-level issues.: 5 years (Preferred)\n\nWork Location: Remote","datePosted":"2026-09-28T11:38:37.676Z","dateModified":"2026-09-28T11:38:37.676Z","hiringOrganization":{"@type":"Organization","name":"I20technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Myrtle Point","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"53645402ecee32e2024b44be"},"url":"https://jobsearcher.com/jobs/53645402ecee32e2024b44be"}}