REQ_260511323 Customer Engineer

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.Job DescriptionDuties and responsibilitiesCollaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE)Support product technical acceptance and certificationOperate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipmentAnalyze and resolve complex DOCSIS related issues to reduce customer downtimeUnderstand about IPTV, video delivery systems, and CDN infrastructureWrite Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.Provide and improve automation test items request to improve efficiency and reduce human intervention timeEngaging with product group in L2 and L3 level problem escalationFrequent vendors and customer meetings and visits for product feedback and future opportunitiesProvide technical post-sales support to R&D teamWork with R&D and DQA/SQA teams to ensure features delivery/inclusion.Adhere to bug tracking process per corporate product development lifecycleRequirements And QualificationsBS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experienceKnowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plusExperience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are requiredAble to demonstrate scripting skills in shell, and batch scriptsTeam players being able to adapt to multicultural environmentsWillingness to learn and explore new technologiesBig plus with experience in wireless and wired telecommunication industryHands on testing with DOCSIS 3.1 and laterHands on testing with FiberHands on debugging with Video Streaming commercial devicesIncludes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,….Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)Willing and able to travelAbility to work in a team as well as an individual contributor when necessaryOut of the box thinking. Critical thinker and problem-solving skillsAbility to provide alternative solutions to achieve goals in a dynamic environmentAnalytical skills & attention to detailsAbility to work under pressure and maintain deadlinesGood time-management skillsGreat interpersonal and communication skillsEducationBachelorWork ExperienceLanguageSkillsCommunication & Collaboration: Capable of effective communication and collaboration with clients and internal teams., Customer Service Orientation: Possesses strong customer service awareness and can enhance customer satisfaction., Learning & Adaptability: Continuously learning new technologies and able to quickly adapt to technological changes., Problem-Solving: Able to quickly identify and resolve technical issues, providing effective solutions., Technical Proficiency: Familiar with the installation, configuration, and maintenance of network communication equipment.