Customer Service Advisor

Customer Service Advisor Location: Portland, OR Hybrid – onsite 2 days per week (Wed and Thurs) Duration: 3 to 6 months (possibility for extension)Key ResponsibilitiesInvestigates, analyzes, negotiates, resolves and documents billing issues.Research and Analysis Typically works in specific specialty areas. Analyzes, investigates and negotiates billing issues to respond to inquiries; researches and analyzes when billing adjustments, exceptions and corrections are required and obtains approval to process; reviews and analyzes data reports.Customer Support Responds to customers’ billing-related questions via various channels; informs customers about policies, processes and procedures.Work Management Creates, maintains, or removes persons and accounts in the automated billing system; logs and tracks customer contacts and interactions; processes and documents employee discounts; processes billing adjustments, exceptions and corrections; calculates and prepares reimbursements; documents and updates work processes; recommends process improvements; processes bills and documents accounts; ensures time lines are met.Written Communications Sends emails, letters, bills and other communications to customers using templates within established time frames.Collaboration and Information Sharing Responds to outage calls when needed; responds to questions from other departments via various channels.Education/Experience/CertificationsEducation High school diploma or equivalent experience.Experience Two or more years in customer service, billing or a related field