{"schemaVersion":"jobsearcher.job.v1","id":"5348a9c86fe8a53a87ef01ac","url":"https://jobsearcher.com/jobs/5348a9c86fe8a53a87ef01ac","canonicalUrl":"https://jobsearcher.com/jobs/5348a9c86fe8a53a87ef01ac","title":"Account Representative","description":"We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience.\nResponsibilities:\nResponding to customer inquiries and customer needs via phone, email, chat, and in person in a timely and professional manner.\nResolving customer issues and complaints in a friendly and efficient manner.\nProviding information, troubleshooting, and technical support to customers.\nMaintaining accurate records of customer interactions and transactions.\nCollaborating with service and support teams to ensure customer satisfaction.\nParticipating in training sessions to improve product knowledge and customer service skills.\nCommunicating with customers to gather feedback on products, services, and needs.\nDocumenting and updating customer records.\nRouting and assigning service calls to ensure desired service response times are met.\nProviding regular updates to management on customer feedback, concerns, and issues.\nCollaborating with other departments to ensure that customer needs are being met.\nParticipating in team meetings and providing input on ways to improve the customer experience.\nSupport internal customers through light housekeeping (opening and closing procedures and restocking supplies).\nQualifications:\nHigh school diploma or equivalent required; college degree preferred.\n3-5 years experience in customer service or call center environment.\nExcellent communication skills, both written and verbal.\nClear and professional speaking voice.\nStrong problem-solving and decision-making skills.\nAbility to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations.\nAbility to push, pull and lift up to 25 lbs occasionally.\nAbility to type and operate office technology.\nJob Type: Full-time\nPay: $22.00 - $27.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nProfessional development assistance\nVision insurance\nSchedule:\nDay shift\nMonday to Friday\nAbility to Relocate:\nOrlando, FL 32805: Relocate before starting work (Required)\nWork Location: In person","company":"Ad Solutionstm","rawCompany":"ad solutionstm","city":"Orlando","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-09T13:44:17.470Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Account Representative","description":"We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience.\nResponsibilities:\nResponding to customer inquiries and customer needs via phone, email, chat, and in person in a timely and professional manner.\nResolving customer issues and complaints in a friendly and efficient manner.\nProviding information, troubleshooting, and technical support to customers.\nMaintaining accurate records of customer interactions and transactions.\nCollaborating with service and support teams to ensure customer satisfaction.\nParticipating in training sessions to improve product knowledge and customer service skills.\nCommunicating with customers to gather feedback on products, services, and needs.\nDocumenting and updating customer records.\nRouting and assigning service calls to ensure desired service response times are met.\nProviding regular updates to management on customer feedback, concerns, and issues.\nCollaborating with other departments to ensure that customer needs are being met.\nParticipating in team meetings and providing input on ways to improve the customer experience.\nSupport internal customers through light housekeeping (opening and closing procedures and restocking supplies).\nQualifications:\nHigh school diploma or equivalent required; college degree preferred.\n3-5 years experience in customer service or call center environment.\nExcellent communication skills, both written and verbal.\nClear and professional speaking voice.\nStrong problem-solving and decision-making skills.\nAbility to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations.\nAbility to push, pull and lift up to 25 lbs occasionally.\nAbility to type and operate office technology.\nJob Type: Full-time\nPay: $22.00 - $27.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nProfessional development assistance\nVision insurance\nSchedule:\nDay shift\nMonday to Friday\nAbility to Relocate:\nOrlando, FL 32805: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-08-09T13:44:17.470Z","dateModified":"2026-08-09T13:44:17.470Z","hiringOrganization":{"@type":"Organization","name":"Ad Solutionstm","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Orlando","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5348a9c86fe8a53a87ef01ac"},"url":"https://jobsearcher.com/jobs/5348a9c86fe8a53a87ef01ac"}}