Customer Success Manager - NA

Customer Success ManagerLocation: USA (Remote)Shift: 9:00 AM - 6:00 PM PSTRole: Full-timeAbout Scrut AutomationScrut Automation is a fast-growing information security and compliance automation platform helping cloud-native companies build and maintain a strong security posture.Our platform helps companies reduce manual security and compliance effort by up to 70% while gaining real-time visibility into their security posture and easily complying with global standards like SOC 2, ISO 27001, and GDPR.Founded by IIT, ISB, and McKinsey alumni with deep infosec expertise, Scrut serves customers across India, APAC, North America, Europe, and the Middle East.We are backed by leading investors including Lightspeed Venture Partners, MassMutual Ventures, and Endiya Partners.The RoleWe're looking for a Customer Success Manager who thrives in a fast-paced startup environment and is passionate about helping customers succeed.You will own the entire customer journey from onboarding to adoption to long-term growth ensuring our customers get maximum value from Scrut.You'll work closely with customers, product, sales, and leadership, making this a highly visible role with real impact.What You'll DoOwn the Customer Journey : Manage the full customer lifecycle from sales handover to long-term success. Ensure smooth onboarding and product adoption Run MBRs and QBRs to drive engagement and value realization.Drive Customer Outcomes :Help customers strengthen their security posture using frameworks like SOC 2, ISO 27001, PCI DSS, HIPAA, CCPA, and GDPR. Drive product adoption and long-term account growthBe the Voice of the Customer. Advocate for customer needs internally. Partner with product teams to shape the roadmap.Proactively Manage Risk: Use data and analytics to identify at-risk customers Take proactive steps to improve retention and satisfaction.Become a Product Expert : Deeply understand Scrut's platform and guide customers on best practicesWhat We're Looking For4-6 years of experience in Customer Success or Account Management at a SaaS companyExperience in cybersecurity, GRC, or compliance is a strong plusStrong communication and relationship-building skillsAbility to explain technical concepts to technical audiencesCustomer-first mindset with strong problem-solving skillsComfortable multitasking in a high-growth startup environmentWhy Join Scrut?Be part of one of India's fastest-growing SaaS startupsWork directly with founders and leadershipMake a real impact on global customersHelp shape the future of B2B SaaS Customer SuccessCompetitive compensation and a great startup cultureIf you love working with customers, solving complex problems, and building relationships at scale, we'd love to hear from you.