Technical Account Manager

Technical Account ManagerChicago / Remote with occasional client travel & team meet-ups Circa $90,000 salary DOE + bonus + benefitsI’m working with a scaling capital markets technology company who help financial institutions monitor trading activity, detect potential market manipulation, and meet increasingly complex regulatory requirements.Recent winners of a top innovator award in their industry, their client base is expanding rapidly, and they’re now looking for a relationship-driven Technical Account Manager to join their growing team in Chicago.This is not a sales role. It’s a client-facing, analytical, problem-solving position sitting close to the product and technical side of the business.What’s on OfferCirca $90,000 salary DOE, with some flexibility for the right personMedical & dental insurance401(k) matchingDiscretionary performance bonus, clearly laid outRemote working, with occasional client travel and team meet-ups in ChicagoDirect exposure to senior leadership in a small, high-impact teamOpportunity to build genuine expertise in a critical area of capital markets technologyThe RoleDay to day, you’ll be helping financial markets clients navigate questions around the platform, triaging client requests, troubleshooting data and workflow issues, supporting reporting, running straightforward demos, and turning repeat issues into better documentation, user guides, and internal processes.You’ll work closely with client-facing, product, and technical teams, helping reduce reliance on senior team members by becoming a trusted first point of contact for client questions and platform-related issues.The first few months will focus on supporting existing clients, learning the platform, understanding client workflows, and getting close to the way the business operates. Over time, you’ll have more exposure to new clients, demos, process improvement, and helping shape how the team scales.What They’re Looking ForYou don’t need to come from trade surveillance specifically, but you do need to be comfortable around financial data, systems, and client conversations.Baseline requirements:2–4 years’ experience across client solutions, implementation, product/application support, trade support, onboarding, customer success, or technical account managementExperience in a data-heavy, capital markets, investment management, financial services, or financial software environmentComfortable speaking with clients, investigating issues, and explaining information clearlyAnalytical mindset with the ability to understand workflows, reporting, data outputs, and platform behaviourEager to learn and pick up new skills in an evolving and highly regulated industryBased in or around Chicago, with flexibility for occasional office meet-ups and client travel