{"schemaVersion":"jobsearcher.job.v1","id":"53238869cb2708dd81a45ada","url":"https://jobsearcher.com/jobs/53238869cb2708dd81a45ada","canonicalUrl":"https://jobsearcher.com/jobs/53238869cb2708dd81a45ada","title":"Tier 3 Developer Technical Support","description":"DescriptionJoin the Team Behind the World’s Leading Class Management Software!About The RoleWe’re looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you’ll handle complex technical issues, work directly with our engineering team, and help ensure our software performs reliably at scale.You won’t just fix problems—you’ll identify root causes, improve systems, and help elevate how we support our customers.What You Will DoInvestigate and resolve complex technical issues that require deep system and database knowledgeAnalyze data using SQL and internal tools to diagnose problems and support customer needsCollaborate with Engineering and QA to reproduce bugs and contribute to long-term fixesCommunicate clearly with stakeholders, providing timely and transparent updatesOwn issues end-to-end, from investigation through resolutionContribute to internal documentation and improve support processesMentor Tier 1 and Tier 2 team members on technical troubleshooting and best practicesProvide input on product improvements based on real-world customer challengesWhat You Bring2+ years in a Tier 2 or Tier 3 technical support or similar roleStrong understanding of relational databases and data analysisExperience troubleshooting software systems in a production environmentFamiliarity with the software development lifecycleWorking knowledge of SQL, and basic web technologies (HTML, CSS, JavaScript)Experience with PHP/Laravel and Git is a plusStrong analytical and problem-solving skills with attention to detailAbility to communicate technical concepts clearly to both technical and non-technical audiencesSelf-motivated, organized, and comfortable working independently in a fast-paced environmentWhat We BringWe believe in taking care of our people.Highly competitive compensation packageRobust PTO because work-life balance mattersComprehensive health benefits including medical, dental, vision, and more!Generous 401(k) contribution to help you plan for your futureFun company events that connect our teamCareer growth opportunities in a thriving, purpose-driven companyWho We AreAt iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.iClassPro is an Equal Opportunity Employer.Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.E-Verify is used to verify authorization to work in the U.S.","company":"Iclasspro Class Management Software","rawCompany":"iclasspro class management software","city":"Longview","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T19:13:40.071Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1251.00","title":"Computer Programmers","slug":"computer-programmers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tier 3 Developer Technical Support","description":"DescriptionJoin the Team Behind the World’s Leading Class Management Software!About The RoleWe’re looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you’ll handle complex technical issues, work directly with our engineering team, and help ensure our software performs reliably at scale.You won’t just fix problems—you’ll identify root causes, improve systems, and help elevate how we support our customers.What You Will DoInvestigate and resolve complex technical issues that require deep system and database knowledgeAnalyze data using SQL and internal tools to diagnose problems and support customer needsCollaborate with Engineering and QA to reproduce bugs and contribute to long-term fixesCommunicate clearly with stakeholders, providing timely and transparent updatesOwn issues end-to-end, from investigation through resolutionContribute to internal documentation and improve support processesMentor Tier 1 and Tier 2 team members on technical troubleshooting and best practicesProvide input on product improvements based on real-world customer challengesWhat You Bring2+ years in a Tier 2 or Tier 3 technical support or similar roleStrong understanding of relational databases and data analysisExperience troubleshooting software systems in a production environmentFamiliarity with the software development lifecycleWorking knowledge of SQL, and basic web technologies (HTML, CSS, JavaScript)Experience with PHP/Laravel and Git is a plusStrong analytical and problem-solving skills with attention to detailAbility to communicate technical concepts clearly to both technical and non-technical audiencesSelf-motivated, organized, and comfortable working independently in a fast-paced environmentWhat We BringWe believe in taking care of our people.Highly competitive compensation packageRobust PTO because work-life balance mattersComprehensive health benefits including medical, dental, vision, and more!Generous 401(k) contribution to help you plan for your futureFun company events that connect our teamCareer growth opportunities in a thriving, purpose-driven companyWho We AreAt iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.iClassPro is an Equal Opportunity Employer.Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.E-Verify is used to verify authorization to work in the U.S.","datePosted":"2026-04-12T19:13:40.071Z","dateModified":"2026-04-12T19:13:40.071Z","hiringOrganization":{"@type":"Organization","name":"Iclasspro Class Management Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Longview","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"53238869cb2708dd81a45ada"},"url":"https://jobsearcher.com/jobs/53238869cb2708dd81a45ada"}}