Customer Engagement Specialist

At Thrasher, we believe that fulfilling work leads to a fulfilling life. Since 1975, we have been committed to exceptional customer service. We are a family-owned residential construction company specializing in waterproofing, foundations, and concrete repair. Our ambitious nature drives our mission to deliver a "WOW" experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth. We need strong individuals like you to help us set new standards and make a meaningful impact.Pay Range: Starting at $18/hourJob Description: Your ImpactAre you passionate about creating meaningful connections and making a real difference? As a Customer Engagement Specialist, you'll have the opportunity to elevate customer experiences while playing a vital role in ensuring efficient and effective customer support.Job Duties: How You Win EverydayTake inbound and make outbound calls to assist our customers in scheduling a free appointment with one of our experts.Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention.Collaborate effectively to ensure smooth communication and provide a personal touch with our homeowners.Qualifications: What You OfferMust be at least 18Pre-employment screening includes, but isn't limited to, a felony/misdemeanor background checkMinimum of 1-2 years of customer service experienceA history of reliable and consistent job longevityBenefits: What We OfferMedical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance401(K) Retirement Savings up to a 5% matchEmployer paid life insurance in the amount of $50,000Comprehensive paid trainingCareer growth and developmentThrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.J-18808-Ljbffr