Logistics Coordinator

Position Overview We are seeking a detail-oriented and proactive Logistic Coordinator to report to our Miami, Florida Head Office. Reporting to the Director of Logistics, you will be a key operational link in our order fulfillment and logistics operations, ensuring seamless coordination between customer orders, inventory management, international logistics, and accounting processes. This role bridges logistics and basic accounting functions, requiring strong organizational skills, customer focus, and the ability to thrive in a fast-paced environment. Key Responsibilities Process and respond to customer inquiries via phone and email regarding order status, product availability, shipment tracking, invoices, and dispute resolution Receive, review, and enter customer requests into systems according to established procedures Maintain clear communication with customers throughout the entire order and delivery lifecycle Monitor purchase order status with the factories; negotiate and update delivery timelines to ensure on-time fulfillment Coordinate product routing and shipping arrangements with domestic and international freight forwarders Act as primary liaison between customers, suppliers, and transportation providers to facilitate smooth delivery Prepare and distribute shipping documentation, including weight specifications, dimensions, material safety data sheets (MSDS), and US Customs compliance information Manage order re-routing and logistics adjustments as needed Collaborate with Sales, Credit, Warehouse, and Purchasing departments to ensure complete and accurate order fulfillment Provide administrative support to the Accounting department, including data entry, invoice processing, and transaction reconciliation Identify and escalate any issues affecting customer satisfaction or operational efficiency Analyze transactions for accuracy; correct records and resolve discrepancies Maintain organized filing systems and detailed documentation Generate and monitor logistics reports and metrics Requirements: Required Qualifications Education Associate Degree (AA/AS) in Business, Logistics, or related field, OR Technical/Business School Certificate or Diploma, OR Skilled Trades Apprenticeship or equivalent post-secondary training Experience Minimum 2+ years of customer service experience in logistics, freight forwarding, import, export or international business environment Proven track record managing customer orders and coordinating shipments Experience with inventory or purchasing systems Skills & Competencies Bilingual fluency: English and Spanish (written and verbal) Technical Proficiency: Advanced Microsoft Excel skills; experience with Magaya software is a plus Interpersonal Skills: Excellent communication, active listening, and professional demeanor Problem-Solving: Strong conflict resolution and customer service orientation Organizational Skills: Meticulous attention to detail with ability to prioritize multiple tasks Work Ethic: Willing to work overtime and perform effectively under pressure in a high-volume environment What We're Looking For An organized, proactive team player who takes ownership of customer satisfaction. You should be comfortable multitasking, quick to learn systems, and able to communicate effectively with colleagues across all departments. Your ability to maintain accuracy while working at a brisk pace and your enthusiasm for supporting both logistics and accounting functions will be essential to your success. Tradewinds is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace for all employees.