{"schemaVersion":"jobsearcher.job.v1","id":"525709d0e170a41464abbfa1","url":"https://jobsearcher.com/jobs/525709d0e170a41464abbfa1","canonicalUrl":"https://jobsearcher.com/jobs/525709d0e170a41464abbfa1","title":"Desktop Support Engineer","description":"We are looking for an experienced Onsite IT Support Engineer to provide end-user computing (EUC) and desktop support services. The ideal candidate will have strong technical troubleshooting skills, experience supporting enterprise environments, and the ability to deliver exceptional customer service to end users, including VIP support.\r\nAbout the Role\r\nThe Onsite IT Support Engineer will provide onsite desktop support for hardware, software, and network connectivity issues, manage desktop devices, and ensure compliance with corporate standards.\r\nResponsibilities\r\nProvide onsite desktop support for hardware, software, and network connectivity issues.\r\nManage desktop devices (laptops, desktops, peripherals) through their entire lifecycle.\r\nHandle IMAC (Install, Move, Add, and Change) activities and desk-side support services.\r\nDiagnose and resolve hardware and software break/fix issues for desktops and laptops.\r\nInstall, configure, maintain, and troubleshoot Windows operating systems.\r\nSupport standard desktop applications, including Microsoft Office Suite and Outlook.\r\nDeploy, manage, and maintain desktop images, software packages, updates, and security patches.\r\nPerform software deployment, inventory management, reporting, and patch management using SCCM.\r\nSupport and manage Microsoft Intune for endpoint management.\r\nMonitor desktop security compliance, antivirus status, and perform remediation where necessary.\r\nEnsure all desktop devices are configured with approved corporate desktop images.\r\nAdminister printers, scanners, and other end-user peripherals.\r\nTroubleshoot issues related to Active Directory, SCCM, Windows OS, and user accounts.\r\nUtilize ServiceNow or similar IT Service Management (ITSM) tools to manage incidents, service requests, and problem tickets.\r\nDeliver VIP and executive desk-side support with professionalism and urgency.\r\nServe as the primary onsite IT contact when other support teams are unavailable.\r\nAnalyze recurring service desk incidents and recommend automation or user training opportunities.\r\nCoordinate hardware replacements and maintain spare inventory provided by vendors.\r\nSupport VPN connectivity, Microsoft Lync/Skype for Business (or Microsoft Teams), and mobile devices.\r\nCollaborate with infrastructure, networking, and security teams to resolve complex technical issues.\r\nMaintain accurate documentation of incidents, resolutions, asset inventory, and support procedures.\r\nQualifications\r\n2–4 years of experience in onsite desktop support or end-user computing (EUC).\r\nStrong knowledge of Windows Operating Systems.\r\nExperience supporting desktop hardware, laptops, and peripherals.\r\nHands-on experience with Microsoft SCCM (System Center Configuration Manager).\r\nExperience with Microsoft Intune.\r\nExperience using ServiceNow or similar IT Service Management platforms.\r\nStrong knowledge of Microsoft Office applications, including Outlook.\r\nExperience with remote desktop support tools.\r\nExcellent troubleshooting and problem-solving skills.\r\nStrong communication and customer service skills.\r\nAbility to prioritize multiple support requests in a fast-paced environment.\r\nPreferred Skills\r\nExperience with Active Directory administration.\r\nKnowledge of VPN troubleshooting.\r\nExperience supporting Microsoft Lync, Skype for Business, or Microsoft Teams.\r\nExperience supporting macOS devices, tablets, and mobile devices.\r\nKnowledge of printer and scanner administration.\r\nExperience providing Smart Hands & Feet support.\r\nFamiliarity with endpoint security and antivirus management.\r\nIT certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation, or equivalent are a plus\r\nJ-18808-Ljbffr","company":"Sharpbrains","rawCompany":"sharpbrains","city":"Springfield","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-07-16T02:08:48.149Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"We are looking for an experienced Onsite IT Support Engineer to provide end-user computing (EUC) and desktop support services. The ideal candidate will have strong technical troubleshooting skills, experience supporting enterprise environments, and the ability to deliver exceptional customer service to end users, including VIP support.\r\nAbout the Role\r\nThe Onsite IT Support Engineer will provide onsite desktop support for hardware, software, and network connectivity issues, manage desktop devices, and ensure compliance with corporate standards.\r\nResponsibilities\r\nProvide onsite desktop support for hardware, software, and network connectivity issues.\r\nManage desktop devices (laptops, desktops, peripherals) through their entire lifecycle.\r\nHandle IMAC (Install, Move, Add, and Change) activities and desk-side support services.\r\nDiagnose and resolve hardware and software break/fix issues for desktops and laptops.\r\nInstall, configure, maintain, and troubleshoot Windows operating systems.\r\nSupport standard desktop applications, including Microsoft Office Suite and Outlook.\r\nDeploy, manage, and maintain desktop images, software packages, updates, and security patches.\r\nPerform software deployment, inventory management, reporting, and patch management using SCCM.\r\nSupport and manage Microsoft Intune for endpoint management.\r\nMonitor desktop security compliance, antivirus status, and perform remediation where necessary.\r\nEnsure all desktop devices are configured with approved corporate desktop images.\r\nAdminister printers, scanners, and other end-user peripherals.\r\nTroubleshoot issues related to Active Directory, SCCM, Windows OS, and user accounts.\r\nUtilize ServiceNow or similar IT Service Management (ITSM) tools to manage incidents, service requests, and problem tickets.\r\nDeliver VIP and executive desk-side support with professionalism and urgency.\r\nServe as the primary onsite IT contact when other support teams are unavailable.\r\nAnalyze recurring service desk incidents and recommend automation or user training opportunities.\r\nCoordinate hardware replacements and maintain spare inventory provided by vendors.\r\nSupport VPN connectivity, Microsoft Lync/Skype for Business (or Microsoft Teams), and mobile devices.\r\nCollaborate with infrastructure, networking, and security teams to resolve complex technical issues.\r\nMaintain accurate documentation of incidents, resolutions, asset inventory, and support procedures.\r\nQualifications\r\n2–4 years of experience in onsite desktop support or end-user computing (EUC).\r\nStrong knowledge of Windows Operating Systems.\r\nExperience supporting desktop hardware, laptops, and peripherals.\r\nHands-on experience with Microsoft SCCM (System Center Configuration Manager).\r\nExperience with Microsoft Intune.\r\nExperience using ServiceNow or similar IT Service Management platforms.\r\nStrong knowledge of Microsoft Office applications, including Outlook.\r\nExperience with remote desktop support tools.\r\nExcellent troubleshooting and problem-solving skills.\r\nStrong communication and customer service skills.\r\nAbility to prioritize multiple support requests in a fast-paced environment.\r\nPreferred Skills\r\nExperience with Active Directory administration.\r\nKnowledge of VPN troubleshooting.\r\nExperience supporting Microsoft Lync, Skype for Business, or Microsoft Teams.\r\nExperience supporting macOS devices, tablets, and mobile devices.\r\nKnowledge of printer and scanner administration.\r\nExperience providing Smart Hands & Feet support.\r\nFamiliarity with endpoint security and antivirus management.\r\nIT certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation, or equivalent are a plus\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T02:08:48.149Z","dateModified":"2026-07-16T02:08:48.149Z","hiringOrganization":{"@type":"Organization","name":"Sharpbrains","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"525709d0e170a41464abbfa1"},"url":"https://jobsearcher.com/jobs/525709d0e170a41464abbfa1"}}