{"schemaVersion":"jobsearcher.job.v1","id":"5254e4966f1d959fcfcafebb","url":"https://jobsearcher.com/jobs/5254e4966f1d959fcfcafebb","canonicalUrl":"https://jobsearcher.com/jobs/5254e4966f1d959fcfcafebb","title":"IT Support Engineer (EUC) L2","description":"What You will be doing:\nHandle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed.\nIT Inventory: Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies.\nCompliance and Vendor Engagement: Collaborate with engineering for audit compliance, ensuring adherence to standards in hardware management, and oversee vendor engagements, meeting KPIs and service level agreements.\nContinuous Improvement Initiatives: Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new technologies/methodologies to enhance operations.\nUser-Centric Solutions: Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.\nNeed to Have:\nBachelor's degree or equivalent experience in information systems or related field\nProven history of administration and support of Enterprise Windows environments, analyzing, troubleshooting, and resolving issues then creating mitigation strategies.\nStrong judgment, problem-solving, and decision-making abilities\nExceptional communication skills and the ability to grow relationships and rapport.\nThe ability to translate between technical details and the real-world impact they have.\nJob Type: Contract\nPay: $27.00 - $30.00 per hour\nExperience level:\n10 years\n11+ years\n7 years\n8 years\n9 years\nSchedule:\n8 hour shift\nExperience:\nEnd user computing: 5 years (Required)\nProcurement of IT Assets: 5 years (Required)\nAbility to Relocate:\nSanta Clara, CA: Relocate before starting work (Required)\nWork Location: In person","company":"Sydata","rawCompany":"sydata","city":"San Jose","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:27:08.212Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer (EUC) L2","description":"What You will be doing:\nHandle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed.\nIT Inventory: Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies.\nCompliance and Vendor Engagement: Collaborate with engineering for audit compliance, ensuring adherence to standards in hardware management, and oversee vendor engagements, meeting KPIs and service level agreements.\nContinuous Improvement Initiatives: Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new technologies/methodologies to enhance operations.\nUser-Centric Solutions: Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.\nNeed to Have:\nBachelor's degree or equivalent experience in information systems or related field\nProven history of administration and support of Enterprise Windows environments, analyzing, troubleshooting, and resolving issues then creating mitigation strategies.\nStrong judgment, problem-solving, and decision-making abilities\nExceptional communication skills and the ability to grow relationships and rapport.\nThe ability to translate between technical details and the real-world impact they have.\nJob Type: Contract\nPay: $27.00 - $30.00 per hour\nExperience level:\n10 years\n11+ years\n7 years\n8 years\n9 years\nSchedule:\n8 hour shift\nExperience:\nEnd user computing: 5 years (Required)\nProcurement of IT Assets: 5 years (Required)\nAbility to Relocate:\nSanta Clara, CA: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-04-12T20:27:08.212Z","dateModified":"2026-04-12T20:27:08.212Z","hiringOrganization":{"@type":"Organization","name":"Sydata","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5254e4966f1d959fcfcafebb"},"url":"https://jobsearcher.com/jobs/5254e4966f1d959fcfcafebb"}}