{"schemaVersion":"jobsearcher.job.v1","id":"520710bf2701103da1cfdae2","url":"https://jobsearcher.com/jobs/520710bf2701103da1cfdae2","canonicalUrl":"https://jobsearcher.com/jobs/520710bf2701103da1cfdae2","title":"Computer Support","description":"Job Description\r\nOffice of Aging and Long-Term Care\r\nComputer Support Specialists-25827\r\nPosition Description\r\nThe Office of Aging and Long-Term care is responsible for the NYSDOH long-term care functions related to licensure, facility surveys, data collection, and policies and analysis. Computer Support Specialist candidates will assist with activities related to the COVID-19 outbreak in health care facilities throughout the state, collection of various datasets external to OALTC, maintaining and running data pipelines, working as liaisons with ITS to have software and hardware installed on employee devices, and provide support to employees who need additional training on data tools and best practices. The positions will function as part of the Center for Data Architecture, Intelligence & Support (DAIS).\r\nThe Computer Support Specialist serves as the primary technical and administrative interface for organizational survey initiatives. This role is responsible for executing tasks related to the full lifecycle of online surveys, ensuring technical reliability, data integrity, and effective provider communication. The Specialist works closely with Data Analysts to maintain compliance with established data collection policies, principles, and procedures.\r\nKey Responsibilities\r\nSurvey Lifecycle Tasks\r\nExecute the opening and closing of online surveys according to established timelines.\r\nCoordinate and validate survey logistics, ensuring that live/closed status accurately reflects the survey schedule.\r\nProvider Communication & Compliance\r\nProactively manage provider outreach, including notifications of survey availability and status.\r\nMonitor and communicate with non-responding providers to ensure high participation rates and timely submissions.\r\nData Quality Assurance (QA) & Integrity\r\nConduct comprehensive reviews of survey submissions to identify data anomalies and inconsistencies.\r\nPerform triage and coordination for Quality Control, serving as the point of contact for providers regarding data validation and clarification.\r\nRegularly report on non-responder status and data integrity metrics to Data Analysts and leadership.\r\nTechnical Support & Stakeholder Coordination\r\nAct as the liaison between end-users and IT services, submitting and tracking ITS requests on behalf of Center staff.\r\nCommunicate critical system issues, technical errors, or data anomalies to Data Analysts immediately upon discovery.\r\nPolicy Compliance\r\nAdhere strictly to all DAIS policies, principles, and standard operating procedures (SOPs) regarding data collection, processing, privacy, and reporting.\r\nCore Competencies\r\nProfessionalRigor:Strong attention to detail.\r\nCommunication:Excellent verbal and written communication skills, with a professional demeanor when interacting with external providers.\r\nProblem-Solving: Ability to triage technical and data-related issues rapidly and communicate with staff to determine effective solutions.\r\nRegulatory Adherence: Demonstrated ability to follow strict institutional protocols and data handling policies.\r\nMinimum Qualifications\r\nWell organized, detail oriented, excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background. The ability to work alone and as part of a team. Excellent working knowledge of Microsoft Office, specifically Outlook, Access, Word, Excel and SharePoint.\r\nPreferred Qualifications\r\nBachelor's degree and experience working in a fast-paced setting with the ability to multi-task and work in complex databases. Experience in effectively communicating with consumers, providers, and staff. Experience creating and maintaining a data dictionary and mapping of existing databases. ExperienceinSQL, Python, R, or Tableau is a plus.\r\nWe provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.\r\nJ-18808-Ljbffr","company":"Knowledge Builders","rawCompany":"knowledge builders","city":"Albany","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:42:33.887Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Computer Support","description":"Job Description\r\nOffice of Aging and Long-Term Care\r\nComputer Support Specialists-25827\r\nPosition Description\r\nThe Office of Aging and Long-Term care is responsible for the NYSDOH long-term care functions related to licensure, facility surveys, data collection, and policies and analysis. Computer Support Specialist candidates will assist with activities related to the COVID-19 outbreak in health care facilities throughout the state, collection of various datasets external to OALTC, maintaining and running data pipelines, working as liaisons with ITS to have software and hardware installed on employee devices, and provide support to employees who need additional training on data tools and best practices. The positions will function as part of the Center for Data Architecture, Intelligence & Support (DAIS).\r\nThe Computer Support Specialist serves as the primary technical and administrative interface for organizational survey initiatives. This role is responsible for executing tasks related to the full lifecycle of online surveys, ensuring technical reliability, data integrity, and effective provider communication. The Specialist works closely with Data Analysts to maintain compliance with established data collection policies, principles, and procedures.\r\nKey Responsibilities\r\nSurvey Lifecycle Tasks\r\nExecute the opening and closing of online surveys according to established timelines.\r\nCoordinate and validate survey logistics, ensuring that live/closed status accurately reflects the survey schedule.\r\nProvider Communication & Compliance\r\nProactively manage provider outreach, including notifications of survey availability and status.\r\nMonitor and communicate with non-responding providers to ensure high participation rates and timely submissions.\r\nData Quality Assurance (QA) & Integrity\r\nConduct comprehensive reviews of survey submissions to identify data anomalies and inconsistencies.\r\nPerform triage and coordination for Quality Control, serving as the point of contact for providers regarding data validation and clarification.\r\nRegularly report on non-responder status and data integrity metrics to Data Analysts and leadership.\r\nTechnical Support & Stakeholder Coordination\r\nAct as the liaison between end-users and IT services, submitting and tracking ITS requests on behalf of Center staff.\r\nCommunicate critical system issues, technical errors, or data anomalies to Data Analysts immediately upon discovery.\r\nPolicy Compliance\r\nAdhere strictly to all DAIS policies, principles, and standard operating procedures (SOPs) regarding data collection, processing, privacy, and reporting.\r\nCore Competencies\r\nProfessionalRigor:Strong attention to detail.\r\nCommunication:Excellent verbal and written communication skills, with a professional demeanor when interacting with external providers.\r\nProblem-Solving: Ability to triage technical and data-related issues rapidly and communicate with staff to determine effective solutions.\r\nRegulatory Adherence: Demonstrated ability to follow strict institutional protocols and data handling policies.\r\nMinimum Qualifications\r\nWell organized, detail oriented, excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background. The ability to work alone and as part of a team. Excellent working knowledge of Microsoft Office, specifically Outlook, Access, Word, Excel and SharePoint.\r\nPreferred Qualifications\r\nBachelor's degree and experience working in a fast-paced setting with the ability to multi-task and work in complex databases. Experience in effectively communicating with consumers, providers, and staff. Experience creating and maintaining a data dictionary and mapping of existing databases. ExperienceinSQL, Python, R, or Tableau is a plus.\r\nWe provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:42:33.887Z","dateModified":"2026-08-09T00:42:33.887Z","hiringOrganization":{"@type":"Organization","name":"Knowledge Builders","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Albany","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"520710bf2701103da1cfdae2"},"url":"https://jobsearcher.com/jobs/520710bf2701103da1cfdae2"}}