SERVICE BDC

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!Whether you are just starting in your career or are an experienced BDC Representative, Jim Ellis is the place for you! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team at Jim Ellis Toyota today!What Jim Ellis has to Offer You:Weekly pay checks + monthly bonuses based on performanceEmployee discounts on products, services, and vehicle purchases5-day Work Week + Closed on Sundays5 Employer-Paid Holidays + Paid Time OffEmployee Referral Program of up to $500 per referralMedical, Dental, and Vision Insurance401kProvided lunch on SaturdaysCareer advancement opportunities and promotions from withinPaid TrainingLong-term and Short-term DisabilityEmployee Assistance Program$10,000 company-paid life insurance for full-time employees (additional coverage available)Continued Education with Dale Carnegie and DeVry UniversityCharity and Community Outreach OpportunitiesYour Responsibilities & Essential Job Duties:Answer a high volume of incoming calls from customers to schedule appointmentsInitiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointmentsRespond to customer inquiries and questions both by telephone and emailResearch required information using available resourcesTroubleshoot problems and provide information on status of repairsProvide customers with vehicle and service information as appropriateAccurately enter new customer information into systemVerify and update existing customer informationIdentify and escalate priority issuesMake follow-up customer callsDocument call information according to standard operating proceduresRoute calls as appropriate and per procedureComplete all Leads in compliance with set guidelinesPerform other duties as assigned by managementJob Requirements & Qualifications:High school diploma or equivalent preferredMust be authorized to work in the USMust have a valid Driver's License with clean driving recordMinimum of 18 years of ageExcellent written and verbal communication skillsWhy Jim Ellis?Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our employees, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly-satisfied customers and employees. Selling and servicing vehicles is what we do, but taking care of people is who we are!Apply now!We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.