{"schemaVersion":"jobsearcher.job.v1","id":"51f71f93b31dceceb4e3de92","url":"https://jobsearcher.com/jobs/51f71f93b31dceceb4e3de92","canonicalUrl":"https://jobsearcher.com/jobs/51f71f93b31dceceb4e3de92","title":"Telecom Provisioning & Service Delivery Manager","description":"Description:\nLocation: Austin, TX; Tallahassee, FL; or Indianapolis, IN\nJob Type: Full-time, hybrid\nDepartment: Telecom Services\nReporting to: Senior Director, Service Delivery\nWho we are:\nScale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.\nWho we’re looking for:\nThe Telecom Provisioning & Service Delivery Manager is an organized, technical leader responsible for the end-to-end lifecycle of Scale Computing’s connectivity solutions. This role leads a specialized team and provides hands-on support for the provisioning, installation, and lifecycle management of terrestrial broadband (Fiber, Coax, DSL) and cellular (4G/5G) services. The Manager ensures that telecom deployments are on time, on budget, and meet Scale Computing’s rigorous performance standards by collaborating with Sales, Engineering, and third-party ISP vendors. This role requires someone who can quickly absorb existing provisioning and invoicing workflows, stabilize operations during transition, and help prepare the team for system modernization initiatives in the coming year.\nThis is a hybrid position that requires on-site presence multiple days per week at our Austin, Tallahassee, or Indianapolis office location.\nResponsibilities:\nOversee the daily workflow of the Telecom team, ensuring circuit pre-qualifications, ordering, and installations move through the pipeline with high velocity.\nAct as the primary point of escalation for ISP and Cellular carrier partners to resolve provisioning delays or site-specific construction issues.\nManage the \"Move, Add, Change, Disconnect\" (MACD) process, including circuit renewals and the management of static IP assignments.\nLead recurring syncs with Sales and Accounting to ensure billing accuracy (SKU alignment) and provide transparent deployment timelines to Customer Success.\nManage a growing team by balancing workloads, providing technical mentorship, and fostering a culture of Ownership and Vigilance.\nGenerate weekly KPIs for the senior leadership\nRequirements:\nRequired Qualifications:\nExperience supporting telecom provisioning, service delivery, or connectivity deployments, including coordination with external carriers or service providers.\nWorking knowledge of terrestrial broadband (Fiber, Coax, Cable, DSL/LEC) and cellular (LTE/5G) provisioning workflows and processes.\nDemonstrated experience owning end-to-end operational workflows, including provisioning, invoicing alignment, and lifecycle management.\nExperience stabilizing and documenting processes during team transitions or organizational change.\nProven ability to identify inefficiencies and implement scalable solutions.\nStrong proficiency in Microsoft Excel (pivot tables, lookups, data reconciliation, reporting dashboards).\nExperience managing provisioning trackers, billing audits, and KPI reporting using structured data sets.\nFamiliarity with CRM or workflow systems (AirTable, Tableau, and/or Salesforce experience strongly preferred), including preparing processes for system migration or automation.\nAbility to create structured timelines, SOP documentation, and transition plans.\nProven ability to manage ISP/carrier relationships, negotiate installation timelines, and pursue service credits when applicable.\nStrong understanding of telecom billing validation, SKU alignment, and revenue-impacting discrepancies.\nStrong written and verbal communication skills, with the ability to translate complex telecom jargon into executive-ready updates.\nSupervisory Responsibility\nThis position manages the Internet Access team, and is responsible for performance management, hiring, and training as the department grows.\nRequired Education and Experience\nBachelor’s degree in a related field or equivalent military/professional experience.\n1-2 years of experience in a lead or supervisory role.\nPerks of Scale Computing\nMedical, Dental, Vision Insurance\n401(k), FSA, HSA\nCasual dress code, flexible work environment\nFully stocked kitchen\nVibrant and Inclusive Workplace Atmosphere\nPaid company holidays and discretionary time-off policy\nScale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer.\nScale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.","company":"Scale Computing","rawCompany":"scale computing","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-09T07:58:16.877Z","occupations":[{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Telecom Provisioning & Service Delivery Manager","description":"Description:\nLocation: Austin, TX; Tallahassee, FL; or Indianapolis, IN\nJob Type: Full-time, hybrid\nDepartment: Telecom Services\nReporting to: Senior Director, Service Delivery\nWho we are:\nScale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.\nWho we’re looking for:\nThe Telecom Provisioning & Service Delivery Manager is an organized, technical leader responsible for the end-to-end lifecycle of Scale Computing’s connectivity solutions. This role leads a specialized team and provides hands-on support for the provisioning, installation, and lifecycle management of terrestrial broadband (Fiber, Coax, DSL) and cellular (4G/5G) services. The Manager ensures that telecom deployments are on time, on budget, and meet Scale Computing’s rigorous performance standards by collaborating with Sales, Engineering, and third-party ISP vendors. This role requires someone who can quickly absorb existing provisioning and invoicing workflows, stabilize operations during transition, and help prepare the team for system modernization initiatives in the coming year.\nThis is a hybrid position that requires on-site presence multiple days per week at our Austin, Tallahassee, or Indianapolis office location.\nResponsibilities:\nOversee the daily workflow of the Telecom team, ensuring circuit pre-qualifications, ordering, and installations move through the pipeline with high velocity.\nAct as the primary point of escalation for ISP and Cellular carrier partners to resolve provisioning delays or site-specific construction issues.\nManage the \"Move, Add, Change, Disconnect\" (MACD) process, including circuit renewals and the management of static IP assignments.\nLead recurring syncs with Sales and Accounting to ensure billing accuracy (SKU alignment) and provide transparent deployment timelines to Customer Success.\nManage a growing team by balancing workloads, providing technical mentorship, and fostering a culture of Ownership and Vigilance.\nGenerate weekly KPIs for the senior leadership\nRequirements:\nRequired Qualifications:\nExperience supporting telecom provisioning, service delivery, or connectivity deployments, including coordination with external carriers or service providers.\nWorking knowledge of terrestrial broadband (Fiber, Coax, Cable, DSL/LEC) and cellular (LTE/5G) provisioning workflows and processes.\nDemonstrated experience owning end-to-end operational workflows, including provisioning, invoicing alignment, and lifecycle management.\nExperience stabilizing and documenting processes during team transitions or organizational change.\nProven ability to identify inefficiencies and implement scalable solutions.\nStrong proficiency in Microsoft Excel (pivot tables, lookups, data reconciliation, reporting dashboards).\nExperience managing provisioning trackers, billing audits, and KPI reporting using structured data sets.\nFamiliarity with CRM or workflow systems (AirTable, Tableau, and/or Salesforce experience strongly preferred), including preparing processes for system migration or automation.\nAbility to create structured timelines, SOP documentation, and transition plans.\nProven ability to manage ISP/carrier relationships, negotiate installation timelines, and pursue service credits when applicable.\nStrong understanding of telecom billing validation, SKU alignment, and revenue-impacting discrepancies.\nStrong written and verbal communication skills, with the ability to translate complex telecom jargon into executive-ready updates.\nSupervisory Responsibility\nThis position manages the Internet Access team, and is responsible for performance management, hiring, and training as the department grows.\nRequired Education and Experience\nBachelor’s degree in a related field or equivalent military/professional experience.\n1-2 years of experience in a lead or supervisory role.\nPerks of Scale Computing\nMedical, Dental, Vision Insurance\n401(k), FSA, HSA\nCasual dress code, flexible work environment\nFully stocked kitchen\nVibrant and Inclusive Workplace Atmosphere\nPaid company holidays and discretionary time-off policy\nScale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer.\nScale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.","datePosted":"2026-04-09T07:58:16.877Z","dateModified":"2026-04-09T07:58:16.877Z","hiringOrganization":{"@type":"Organization","name":"Scale Computing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"51f71f93b31dceceb4e3de92"},"url":"https://jobsearcher.com/jobs/51f71f93b31dceceb4e3de92"}}