{"schemaVersion":"jobsearcher.job.v1","id":"51ea2d24e4f86615e6e421a4","url":"https://jobsearcher.com/jobs/51ea2d24e4f86615e6e421a4","canonicalUrl":"https://jobsearcher.com/jobs/51ea2d24e4f86615e6e421a4","title":"Technical Support Representative 2","description":"Technical Support Specialist\r\nAMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.\r\nWorking in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.\r\nAt AMSL (Australasian Medical & Scientific Limited) and NZMS, we're proud to be part of Dexcom, a global leader in Continuous Glucose Monitoring (CGM) technology. Together, we support people living with diabetes through life-changing products and solutions that bring peace of mind, empower better decisions, and support a higher quality of life.\r\nAs a Technical Support Specialist, you'll be the first point of contact for patients, families, and healthcare professionals seeking guidance and troubleshooting assistance with Dexcom products. You'll offer more than just technical help, you'll offer empathy, reassurance, and clarity at moments that matter most.\r\nWhere You Come In\r\nYou provide empathetic, knowledgeable support to Dexcom users, including patients, parents, carers, and healthcare professionals.\r\nYou troubleshoot technical issues across smartphones, insulin pumps, and other medical devices.\r\nYou guide users through setup, app navigation, and product use via phone and email.\r\nYou document customer interactions accurately in CRM systems and coordinate with internal teams.\r\nYou support product replacements, escalate complaints, and follow up to ensure resolution.\r\nYou liaise with healthcare providers to ensure a seamless and respectful experience.\r\nYou stay current on product updates and participate in ongoing training.\r\nYou ensure compliance with our Quality System, regulatory standards, and timely reporting to manufacturers.\r\nYou help maintain Dexcom's strong customer satisfaction results through exceptional service delivery.\r\nWhat Makes You Successful\r\nYou are customer-focused, with the ability to listen deeply and remain calm under pressure.\r\nYou have a strong comfort level with technology and can learn new systems quickly.\r\nYou bring excellent written and verbal communication skills, especially over the phone.\r\nYour proficiency in retaining and explaining technical knowledge clearly and patiently sets you apart.\r\nYou have experience with CRMs or patient record systems (a plus).\r\nYou are willing to work evenings, weekends, and public holidays on a rotating basis.\r\nYou bring 24 years of experience in customer service or healthcare support.\r\nYour compassion, consistency, and clarity make you a trusted resource for those navigating diabetes.\r\nWhat you'll get:\r\nA front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.\r\nA full and comprehensive benefits program.\r\nGrowth opportunities on a global scale.\r\nAccess to career development through in-house learning programs and/or qualified tuition reimbursement.\r\nExperience and Education\r\nTypically requires a minimum of 2-4 years of related customer care experience","company":"Dexcom","rawCompany":"dexcom","city":"Dorchester","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:59:26.347Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"334510","title":"Electromedical and Electrotherapeutic Apparatus Manufacturing","slug":"electromedical-and-electrotherapeutic-apparatus-manufacturing"},{"code":"339113","title":"Surgical Appliance and Supplies Manufacturing","slug":"surgical-appliance-and-supplies-manufacturing"},{"code":"339112","title":"Surgical and Medical Instrument Manufacturing","slug":"surgical-and-medical-instrument-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative 2","description":"Technical Support Specialist\r\nAMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.\r\nWorking in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.\r\nAt AMSL (Australasian Medical & Scientific Limited) and NZMS, we're proud to be part of Dexcom, a global leader in Continuous Glucose Monitoring (CGM) technology. Together, we support people living with diabetes through life-changing products and solutions that bring peace of mind, empower better decisions, and support a higher quality of life.\r\nAs a Technical Support Specialist, you'll be the first point of contact for patients, families, and healthcare professionals seeking guidance and troubleshooting assistance with Dexcom products. You'll offer more than just technical help, you'll offer empathy, reassurance, and clarity at moments that matter most.\r\nWhere You Come In\r\nYou provide empathetic, knowledgeable support to Dexcom users, including patients, parents, carers, and healthcare professionals.\r\nYou troubleshoot technical issues across smartphones, insulin pumps, and other medical devices.\r\nYou guide users through setup, app navigation, and product use via phone and email.\r\nYou document customer interactions accurately in CRM systems and coordinate with internal teams.\r\nYou support product replacements, escalate complaints, and follow up to ensure resolution.\r\nYou liaise with healthcare providers to ensure a seamless and respectful experience.\r\nYou stay current on product updates and participate in ongoing training.\r\nYou ensure compliance with our Quality System, regulatory standards, and timely reporting to manufacturers.\r\nYou help maintain Dexcom's strong customer satisfaction results through exceptional service delivery.\r\nWhat Makes You Successful\r\nYou are customer-focused, with the ability to listen deeply and remain calm under pressure.\r\nYou have a strong comfort level with technology and can learn new systems quickly.\r\nYou bring excellent written and verbal communication skills, especially over the phone.\r\nYour proficiency in retaining and explaining technical knowledge clearly and patiently sets you apart.\r\nYou have experience with CRMs or patient record systems (a plus).\r\nYou are willing to work evenings, weekends, and public holidays on a rotating basis.\r\nYou bring 24 years of experience in customer service or healthcare support.\r\nYour compassion, consistency, and clarity make you a trusted resource for those navigating diabetes.\r\nWhat you'll get:\r\nA front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.\r\nA full and comprehensive benefits program.\r\nGrowth opportunities on a global scale.\r\nAccess to career development through in-house learning programs and/or qualified tuition reimbursement.\r\nExperience and Education\r\nTypically requires a minimum of 2-4 years of related customer care experience","datePosted":"2026-08-08T01:59:26.347Z","dateModified":"2026-08-08T01:59:26.347Z","hiringOrganization":{"@type":"Organization","name":"Dexcom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dorchester","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"51ea2d24e4f86615e6e421a4"},"url":"https://jobsearcher.com/jobs/51ea2d24e4f86615e6e421a4"}}