{"schemaVersion":"jobsearcher.job.v1","id":"5136d364b6e27c03f6244cb2","url":"https://jobsearcher.com/jobs/5136d364b6e27c03f6244cb2","canonicalUrl":"https://jobsearcher.com/jobs/5136d364b6e27c03f6244cb2","title":"Customer Service Representative","description":"Location: Remote in Brownsville, TX; Oakland, FL; and Wichita, KS only\n\nCustomer Service Representative (Response Operator)\n\nSystems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed information technology solutions. We are seeking a Customer Service Representative (Response Operator) to support contact center operations. The role answers and returns telephone calls, processes voicemail, email, and fax contacts, instructs customers on using the applicable online portal, redirects matters outside the contact center's scope to appropriate resources, and protects customer anonymity, confidentiality, and personally identifiable information while following approved policies and procedures.\n\nKey Responsibilities:\n\nAnswer live hotline calls during Government business hours, 10:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday, excluding Federal holidays.\nReview incoming submissions for completeness, urgency, and required follow-up information.\nProvide professional written responses using approved templates, scripts, and program guidance.\nAccurately enter, update, and maintain case information in designated systems.\nCategorize and route inquiries, complaints, referrals, and records to the appropriate team or authority.\nIdentify sensitive, urgent, or escalated matters and notify supervisors according to protocol.\nMaintain confidentiality of personally identifiable information, case details, and government records.\nTrack response deadlines, pending actions, and unresolved submissions.\nFollow quality assurance standards for grammar, tone, accuracy, and documentation.\nSupport reporting, status updates, and administrative tasks as assigned.\n\nQualifications:\n\nAbility to obtain or maintain the required T4 High Risk Public Trust clearance, as required by the contract.\nU.S. citizenship required\nHigh school diploma or equivalent required.\nCustomer service, call center, help desk, data entry, administrative, or government support experience.\nStrong written communication skills and attention to detail.\nAbility to handle sensitive or confidential information with discretion.\nProficiency with Microsoft Office, online portals, email, and case management systems.\nAbility to follow scripts, standard operating procedures, and escalation guidance.\nStrong organizational skills and ability to manage multiple tasks in a deadline-driven environment.\nExperience or familiarity with hotline processing related to federal law enforcement, Offices of Inspector General, government programs, compliance, or investigations.\nFamiliarity with records handling, privacy requirements, and secure data entry.\nAbility to remain calm, professional, and objective when handling sensitive topics.\nFamiliarity with fraud, waste, abuse, mismanagement, privacy, or record-handling environments preferred.\nStrong typing, proofreading, documentation, and organizational skills.\nAbility to recognize urgent, sensitive, duplicate, incomplete, or misdirected submissions.","company":"Systems Integration","rawCompany":"systems integration","city":"Hernando","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-19T16:43:51.825Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Location: Remote in Brownsville, TX; Oakland, FL; and Wichita, KS only\n\nCustomer Service Representative (Response Operator)\n\nSystems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed information technology solutions. We are seeking a Customer Service Representative (Response Operator) to support contact center operations. The role answers and returns telephone calls, processes voicemail, email, and fax contacts, instructs customers on using the applicable online portal, redirects matters outside the contact center's scope to appropriate resources, and protects customer anonymity, confidentiality, and personally identifiable information while following approved policies and procedures.\n\nKey Responsibilities:\n\nAnswer live hotline calls during Government business hours, 10:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday, excluding Federal holidays.\nReview incoming submissions for completeness, urgency, and required follow-up information.\nProvide professional written responses using approved templates, scripts, and program guidance.\nAccurately enter, update, and maintain case information in designated systems.\nCategorize and route inquiries, complaints, referrals, and records to the appropriate team or authority.\nIdentify sensitive, urgent, or escalated matters and notify supervisors according to protocol.\nMaintain confidentiality of personally identifiable information, case details, and government records.\nTrack response deadlines, pending actions, and unresolved submissions.\nFollow quality assurance standards for grammar, tone, accuracy, and documentation.\nSupport reporting, status updates, and administrative tasks as assigned.\n\nQualifications:\n\nAbility to obtain or maintain the required T4 High Risk Public Trust clearance, as required by the contract.\nU.S. citizenship required\nHigh school diploma or equivalent required.\nCustomer service, call center, help desk, data entry, administrative, or government support experience.\nStrong written communication skills and attention to detail.\nAbility to handle sensitive or confidential information with discretion.\nProficiency with Microsoft Office, online portals, email, and case management systems.\nAbility to follow scripts, standard operating procedures, and escalation guidance.\nStrong organizational skills and ability to manage multiple tasks in a deadline-driven environment.\nExperience or familiarity with hotline processing related to federal law enforcement, Offices of Inspector General, government programs, compliance, or investigations.\nFamiliarity with records handling, privacy requirements, and secure data entry.\nAbility to remain calm, professional, and objective when handling sensitive topics.\nFamiliarity with fraud, waste, abuse, mismanagement, privacy, or record-handling environments preferred.\nStrong typing, proofreading, documentation, and organizational skills.\nAbility to recognize urgent, sensitive, duplicate, incomplete, or misdirected submissions.","datePosted":"2026-08-19T16:43:51.825Z","dateModified":"2026-08-19T16:43:51.825Z","hiringOrganization":{"@type":"Organization","name":"Systems Integration","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hernando","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5136d364b6e27c03f6244cb2"},"url":"https://jobsearcher.com/jobs/5136d364b6e27c03f6244cb2"}}