{"schemaVersion":"jobsearcher.job.v1","id":"50d582d8a432a2e53bca2882","url":"https://jobsearcher.com/jobs/50d582d8a432a2e53bca2882","canonicalUrl":"https://jobsearcher.com/jobs/50d582d8a432a2e53bca2882","title":"IT Support & Document Processing Specialist","description":"Clearance Level\nNone\nCategory\nSCA\nLocation\nBossier City, Louisiana\n(Onsite Workplace)\nKey Skills For Success\nProblem Solving\nTechnical Issues\nWorking Independently\nREQ#: RQ225976\nPublic Trust: Other\nRequisition Type: Pipeline\nYour Impact\nOwn your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.\nJob Description\nWe are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.\nGDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.\nWe think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an IT Support & Document Processing Specialist joining our rapidly growing team of help desk professionals in Bossier City, LA.\nWork Visa Sponsorship will not be provided\nAt GDIT, people are our differentiator. As an IT Support & Document Processing Specialist, you will be trusted to utilize your root cause analysis and problem-solving skills to support two critical operational functions for the Department of Veterans Affairs: front-line IT support and structured document processing. The specialist will resolve user technical issues, ensure document accuracy and compliance, and uphold strict security standards. This role requires strong attention to detail, independent work capability, and the flexibility to handle both technical and administrative workflows.\n\nMEANINGFUL WORK AND PERSONAL IMPACT\n\nAs an IT Support & Document Processing Specialist , the work you’ll do at GDIT will be impactful to the mission of the Department of Veterans Affairs. A typical day will include:\nResponding to incoming service calls and ticket queues, providing first-tier IT support\nTroubleshooting hardware, software, and network issues and document resolutions\nReviewing, preparing, classifying, redacting, and processing documents according to established procedures\nUtilizing Microsoft Excel to update, track, validate, and manage document-related data\nConducting quality checks to ensure accuracy, consistency, and compliance.\nMaintaining confidentiality and complying with all security and data-protection requirements\nWorking independently while maintaining organized and efficient workflows\nAs a well-qualified candidate for this role YOU are:\nAn effective communicator able to effectively communicate both written and verbally\nCommitted to accuracy with strong attention to detail\nAble to follow structured, repeatable procedures precisely\nReliable and able to meet deadlines consistently\nAble to quickly learn new systems and software tools\nAble to work independently with minimal supervision\n\nTo qualify for this role, YOU MUST have:\nA High school diploma or G.E.D.\nOne (1) or more years of customer service or other telephone experience\nA VA EOD/Public Trust\nAn ability and willingness to work AND full-time shift\nLouisiana residency living within a reasonable commuting distance (~60-mile radius) of our Bossier City facility\nAn ability and willingness to work and train onsite as required\nAn ability to obtain a U.S. public trust\nIntermediate proficiency in Microsoft Excel\nEven BETTER if YOU have:\nAn associate's degree or equivalent in a related field of study\nPrevious experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)\nPrevious experience working with a contact center management database\nPrevious experience working with a ticketing system\nPrior administrative, document-processing, or data-related experience\nExperience working in secure or compliance-driven environments\nTechnical certifications (i.e. CompTIA Network+, CompTIA ITF+, CompTIA, Security+, Microsoft 365 Fundamentals (MS‑900), Microsoft Excel Specialist (MOS), HDI Support Center Analyst (HDI‑SCA))\n\nGDIT IS YOUR PLACE\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\nGrowth: AI-powered career tool that identifies career steps and learning opportunities\nSupport: An internal mobility team focused on helping you achieve your career goals\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\n\nOWN YOUR OPPORTUNITY\nExplore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.\nWork Requirements\nYears of Experience\n1 + years of related experience\nmay vary based on technical training, certification(s), or degree\nCertification\nTravel Required\nNone\nSalary and Benefit Information\nThe likely hourly rate for this position is between $22.97 - $31.07. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nOur Identity Verification Process\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\nAbout Our Work\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","company":"General Dynamics Information Technology","rawCompany":"generaldynamicsinformationtechnology","city":"Bossier City","state":"LA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T14:03:51.532Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.03","title":"Document Management Specialists","slug":"document-management-specialists"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561410","title":"Document Preparation Services","slug":"document-preparation-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support & Document Processing Specialist","description":"Clearance Level\nNone\nCategory\nSCA\nLocation\nBossier City, Louisiana\n(Onsite Workplace)\nKey Skills For Success\nProblem Solving\nTechnical Issues\nWorking Independently\nREQ#: RQ225976\nPublic Trust: Other\nRequisition Type: Pipeline\nYour Impact\nOwn your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.\nJob Description\nWe are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.\nGDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.\nWe think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an IT Support & Document Processing Specialist joining our rapidly growing team of help desk professionals in Bossier City, LA.\nWork Visa Sponsorship will not be provided\nAt GDIT, people are our differentiator. As an IT Support & Document Processing Specialist, you will be trusted to utilize your root cause analysis and problem-solving skills to support two critical operational functions for the Department of Veterans Affairs: front-line IT support and structured document processing. The specialist will resolve user technical issues, ensure document accuracy and compliance, and uphold strict security standards. This role requires strong attention to detail, independent work capability, and the flexibility to handle both technical and administrative workflows.\n\nMEANINGFUL WORK AND PERSONAL IMPACT\n\nAs an IT Support & Document Processing Specialist , the work you’ll do at GDIT will be impactful to the mission of the Department of Veterans Affairs. A typical day will include:\nResponding to incoming service calls and ticket queues, providing first-tier IT support\nTroubleshooting hardware, software, and network issues and document resolutions\nReviewing, preparing, classifying, redacting, and processing documents according to established procedures\nUtilizing Microsoft Excel to update, track, validate, and manage document-related data\nConducting quality checks to ensure accuracy, consistency, and compliance.\nMaintaining confidentiality and complying with all security and data-protection requirements\nWorking independently while maintaining organized and efficient workflows\nAs a well-qualified candidate for this role YOU are:\nAn effective communicator able to effectively communicate both written and verbally\nCommitted to accuracy with strong attention to detail\nAble to follow structured, repeatable procedures precisely\nReliable and able to meet deadlines consistently\nAble to quickly learn new systems and software tools\nAble to work independently with minimal supervision\n\nTo qualify for this role, YOU MUST have:\nA High school diploma or G.E.D.\nOne (1) or more years of customer service or other telephone experience\nA VA EOD/Public Trust\nAn ability and willingness to work AND full-time shift\nLouisiana residency living within a reasonable commuting distance (~60-mile radius) of our Bossier City facility\nAn ability and willingness to work and train onsite as required\nAn ability to obtain a U.S. public trust\nIntermediate proficiency in Microsoft Excel\nEven BETTER if YOU have:\nAn associate's degree or equivalent in a related field of study\nPrevious experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)\nPrevious experience working with a contact center management database\nPrevious experience working with a ticketing system\nPrior administrative, document-processing, or data-related experience\nExperience working in secure or compliance-driven environments\nTechnical certifications (i.e. CompTIA Network+, CompTIA ITF+, CompTIA, Security+, Microsoft 365 Fundamentals (MS‑900), Microsoft Excel Specialist (MOS), HDI Support Center Analyst (HDI‑SCA))\n\nGDIT IS YOUR PLACE\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\nGrowth: AI-powered career tool that identifies career steps and learning opportunities\nSupport: An internal mobility team focused on helping you achieve your career goals\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\n\nOWN YOUR OPPORTUNITY\nExplore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.\nWork Requirements\nYears of Experience\n1 + years of related experience\nmay vary based on technical training, certification(s), or degree\nCertification\nTravel Required\nNone\nSalary and Benefit Information\nThe likely hourly rate for this position is between $22.97 - $31.07. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nOur Identity Verification Process\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\nAbout Our Work\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","datePosted":"2026-08-08T14:03:51.532Z","dateModified":"2026-08-08T14:03:51.532Z","hiringOrganization":{"@type":"Organization","name":"General Dynamics Information Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bossier City","addressRegion":"LA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"50d582d8a432a2e53bca2882"},"url":"https://jobsearcher.com/jobs/50d582d8a432a2e53bca2882"}}