{"schemaVersion":"jobsearcher.job.v1","id":"50908bd47163854a2de4cfd8","url":"https://jobsearcher.com/jobs/50908bd47163854a2de4cfd8","canonicalUrl":"https://jobsearcher.com/jobs/50908bd47163854a2de4cfd8","title":"Workforce Optimization Analyst (Call Center)","description":"HCSC is seeking a Resource Management Analyst to review and manage workforce planning for back office functions and to optimize overall operations. The role focuses on improving caller experience, managing work queues, and enhancing frontline staff performance within a hybrid back office and call center environment.\nThe successful candidate will bring experience in workforce management, strong analytical abilities, and excellent communication skills to drive efficiency and service quality across\n\n#J-18808-Ljbffr","company":"Customerio","rawCompany":"customerio","city":"Springfield","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-02T03:22:27.040Z","occupations":[{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"15-2031.00","title":"Operations Research Analysts","slug":"operations-research-analysts"},{"code":"13-1071.00","title":"Human Resources Specialists","slug":"human-resources-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"541612","title":"Human Resources Consulting Services","slug":"human-resources-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workforce Optimization Analyst (Call Center)","description":"HCSC is seeking a Resource Management Analyst to review and manage workforce planning for back office functions and to optimize overall operations. The role focuses on improving caller experience, managing work queues, and enhancing frontline staff performance within a hybrid back office and call center environment.\nThe successful candidate will bring experience in workforce management, strong analytical abilities, and excellent communication skills to drive efficiency and service quality across\n\n#J-18808-Ljbffr","datePosted":"2026-08-02T03:22:27.040Z","dateModified":"2026-08-02T03:22:27.040Z","hiringOrganization":{"@type":"Organization","name":"Customerio","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"50908bd47163854a2de4cfd8"},"url":"https://jobsearcher.com/jobs/50908bd47163854a2de4cfd8"}}