{"schemaVersion":"jobsearcher.job.v1","id":"507ce305437f7a446ef0cf71","url":"https://jobsearcher.com/jobs/507ce305437f7a446ef0cf71","canonicalUrl":"https://jobsearcher.com/jobs/507ce305437f7a446ef0cf71","title":"Implementation Manager","description":"Summary\r\nFacilitates the onboarding process from start to finish with new merchants. Makes the first point of contact with merchants from the Operations side, validating the information provided on their application and setting expectations for next steps. Follows their assigned merchants' progress from application submission, through the first deposit with Basys, helping to resolve any issues and train them on equipment along the way. Serves as a liaison between merchants, sales agents, partners, boarding and deployment groups.\r\nDuties & Responsibilities\r\nEssential Functions\r\nManages th e implementation process which includes validation and planning calls, underwriting responses, implementation follow through, and more.\r\nSets expectations with merchants based on typical timelines for their business type and current turnaround times for onboarding teams.\r\nServes as main point of contact for merchant, sales agent, partner, and internal teams during the onboarding phase.\r\nSpends much of their day on outbound communication with merchants to keep progress moving, relay a sense of urgency, achieve efficient boarding times and first deposits, while maintaining a positive merchant experience.\r\nAssists with setting onboarding teams' priorities based on timelines established with merchants.\r\nProvides training and troubleshooting to merchants and assures compliancy standards are met.\r\nAdditional Responsibilities\r\nTo remain innovative and efficient, the use of AI is typical and expected within this role and at Basys\r\nResponsible for hitting SLAs.\r\nProvide feedback to managers around opportunities for improvement that are uncovered during onboarding.\r\nIdentify circumstances where processing will be delayed and follow separate procedures.\r\nComplete other assigned duties as requested.\r\nRequirements\r\nThis role is eligible for a hybrid. Up to 1 day per week may be worked remotely in accordance with the telecommuting policy.\r\nExceptional interpersonal and rapport building skills\r\nA patient and empathetic attitude\r\nStrong time management and organizational skills\r\nComfortable working in fast-paced environments\r\nTroubleshooting skills, either basic or advanced, depending on the role and industry\r\nThis role is eligible for a bilingual pay differential for eligible languages.\r\nEducation & Experience\r\nAssociate or Bachelor's Degree Preferred\r\nA minimum of 2 years of experience in a financial institution or customer service position required\r\nProficiency in Microsoft Office Suite, CRM\r\nJ-18808-Ljbffr","company":"Basys Processing","rawCompany":"basys processing","city":"Lenexa","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:30:15.213Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Manager","description":"Summary\r\nFacilitates the onboarding process from start to finish with new merchants. Makes the first point of contact with merchants from the Operations side, validating the information provided on their application and setting expectations for next steps. Follows their assigned merchants' progress from application submission, through the first deposit with Basys, helping to resolve any issues and train them on equipment along the way. Serves as a liaison between merchants, sales agents, partners, boarding and deployment groups.\r\nDuties & Responsibilities\r\nEssential Functions\r\nManages th e implementation process which includes validation and planning calls, underwriting responses, implementation follow through, and more.\r\nSets expectations with merchants based on typical timelines for their business type and current turnaround times for onboarding teams.\r\nServes as main point of contact for merchant, sales agent, partner, and internal teams during the onboarding phase.\r\nSpends much of their day on outbound communication with merchants to keep progress moving, relay a sense of urgency, achieve efficient boarding times and first deposits, while maintaining a positive merchant experience.\r\nAssists with setting onboarding teams' priorities based on timelines established with merchants.\r\nProvides training and troubleshooting to merchants and assures compliancy standards are met.\r\nAdditional Responsibilities\r\nTo remain innovative and efficient, the use of AI is typical and expected within this role and at Basys\r\nResponsible for hitting SLAs.\r\nProvide feedback to managers around opportunities for improvement that are uncovered during onboarding.\r\nIdentify circumstances where processing will be delayed and follow separate procedures.\r\nComplete other assigned duties as requested.\r\nRequirements\r\nThis role is eligible for a hybrid. Up to 1 day per week may be worked remotely in accordance with the telecommuting policy.\r\nExceptional interpersonal and rapport building skills\r\nA patient and empathetic attitude\r\nStrong time management and organizational skills\r\nComfortable working in fast-paced environments\r\nTroubleshooting skills, either basic or advanced, depending on the role and industry\r\nThis role is eligible for a bilingual pay differential for eligible languages.\r\nEducation & Experience\r\nAssociate or Bachelor's Degree Preferred\r\nA minimum of 2 years of experience in a financial institution or customer service position required\r\nProficiency in Microsoft Office Suite, CRM\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:30:15.213Z","dateModified":"2026-08-08T01:30:15.213Z","hiringOrganization":{"@type":"Organization","name":"Basys Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lenexa","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"507ce305437f7a446ef0cf71"},"url":"https://jobsearcher.com/jobs/507ce305437f7a446ef0cf71"}}