{"schemaVersion":"jobsearcher.job.v1","id":"5052dba22a00a14153bbffe2","url":"https://jobsearcher.com/jobs/5052dba22a00a14153bbffe2","canonicalUrl":"https://jobsearcher.com/jobs/5052dba22a00a14153bbffe2","title":"AI Operations Analyst","description":"At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.\n\nLocation: Austin, TX - USA\n\nReports To: VP, Enterprise AI & Automation\n\nSalary Range: $106,000 - 132,000\n\nPosition Summary\nIEM is seeking a driven AI Operations Analyst to serve as the front door for enterprise AI at IEM. You will own the intake of new AI project ideas, help guide proof-of-concept efforts, and support employees across the company in successfully adopting AI tools. You will also manage the operational side of AI enablement, including tool access requests, license administration, and user onboarding/offboarding. This is a high-visibility role for someone who wants to help shape how a growing enterprise adopts and scales practical AI use, with requests, licenses, and support handled efficiently and in compliance with our governance standards.\n\nKey Responsibilities\n\nAI Project Intake: Serve as the front door for new AI project and use-case ideas across IEM, gathering requirements, documenting business needs, and routing qualified requests to the appropriate team members for scoping and prioritization.\n\nUser Onboarding & Offboarding: Provision new users on AI platforms, walk them through initial setup, and provide the guidance and resources they need to become productive quickly; deprovision access and reclaim licenses for departing or transitioning employees.\n\nTool Request Intake & Triage: Manage the intake queue for new AI tool access requests, verify business justification, and coordinate approvals with managers and IT/security stakeholders.\n\nLicense Administration: Assign, track, and reconcile AI tool licenses and seats across platforms, monitor utilization, and flag underused or over-allocated licenses for optimization.\n\nPOC Support: Assist in the build-out of proof-of-concept solutions by preparing sample data, configuring tools, coordinating stakeholder feedback sessions, and tracking POC status and outcomes.\n\nPlatform Administration: Support day-to-day administration of AI platforms, including access controls, security group management, and routine configuration changes.\n\nAI Literacy & Training: Help plan and deliver AI literacy programming across IEM, including onboarding walkthroughs, workshops, and training materials that build organization-wide comfort and proficiency with approved AI tools-one of the most direct ways this role drives AI adoption company-wide.\n\nUser Support & Enablement: Act as the first point of contact for employee questions about AI tools, troubleshooting common issues and escalating complex technical problems to senior team members.\n\nUsage Monitoring & Reporting: Track platform adoption metrics and generate regular reports on active users, request volumes, and license utilization to inform planning decisions.\n\nOperational Documentation: Maintain up-to-date standard operating procedures (SOPs), FAQs, and knowledge base articles covering intake processes, tool usage, and common troubleshooting steps.\n\nCompliance Checks: Perform routine audits to confirm AI tool usage and access align with IEM's AI governance policies and data security standards.\n\nQualifications Required\n\nExperience: 1-3 years in IT operations, help desk/technical support, business analysis, or a related coordination role.\n\nHands-On AI Tool Experience: Demonstrated experience using generative AI tools to automate workflows, improve productivity, or solve business problems.\n\nOrganization & Follow-Through: Demonstrated ability to manage multiple requests or tickets simultaneously, track them to completion, and keep stakeholders informed of status.\n\nCommunication: Strong written and verbal communication skills, with the ability to explain basic technical concepts to non-technical users.\n\nPreferred Skills & Experience\n\nBusiness analysis fundamentals: experience gathering requirements or documenting a process or workflow, especially with an eye toward where AI could remove manual steps.\n\nAutomation curiosity: comfort learning basic scripting or low-code automation to streamline routine tasks and connect AI tools to other business systems.\n\nReporting: basic experience building simple reports or trackers in Excel, Power BI, or similar tools.\n\nRelevant coursework or certifications in artificial intelligence, project management (PMP), or change management are a plus.\n\nGeneral Competencies\n\nCustomer Service Orientation: Patient, approachable, and responsive when supporting users of varying technical ability.\n\nProblem-Solving Mindset: Methodical approach to triaging issues and knowing when to elevate.\n\nAdaptability: Eagerness to learn new platforms and work across multiple AI tools and use cases.\n\nDetail Orientation: Careful, accurate documentation and tracking of requests, licenses, and tickets.\n\nActive Listening: Skilled at asking clarifying questions to fully understand a requester's needs.\n\nBusiness Impact Orientation: Focuses on delivering measurable improvements in productivity, quality, cost, or employee experience rather than administering tools for their own sake.\n\nGrowth Mindset: Genuine interest in building a long-term career in enterprise AI operations, with a path toward more advanced analyst or engineering responsibilities.\n\nJob Location\n\nPosition is located in Austin, TX.\n\nPosition is primarily remote with some travel required initially to IEM facilities or for project kickoffs.\n\nCandidate may be required to work in-office in the future as business needs evolve.\n\nCompensation & Benefits\n\nCompetitive salary and benefits package commensurate with experience.\n\nOpportunity to build hands-on experience with cutting-edge enterprise AI tools and platforms.\n\nDirect mentorship from senior AI and Salesforce/MuleSoft technical staff.\n\nCollaborative and supportive work environment with a clear growth path into more advanced AI roles.\n\nProfessional development and training resources.\n\nWhy Join IEM\nAt IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.\n\nLearn more about IEM at https://www.iemfg.com\n\nWe offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers\n\nRecruiting Scams\nBeware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact\n\nNon-Discrimination Statement\nIEM does not discriminate against any applicant based on any characteristic protected by law.\n\nPrivacy\nInformation collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Austin","state":"TX","isRemote":false,"isActive":true,"createdAt":"2026-08-01T03:12:08.630Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"AI Operations Analyst","description":"At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.\n\nLocation: Austin, TX - USA\n\nReports To: VP, Enterprise AI & Automation\n\nSalary Range: $106,000 - 132,000\n\nPosition Summary\nIEM is seeking a driven AI Operations Analyst to serve as the front door for enterprise AI at IEM. You will own the intake of new AI project ideas, help guide proof-of-concept efforts, and support employees across the company in successfully adopting AI tools. You will also manage the operational side of AI enablement, including tool access requests, license administration, and user onboarding/offboarding. This is a high-visibility role for someone who wants to help shape how a growing enterprise adopts and scales practical AI use, with requests, licenses, and support handled efficiently and in compliance with our governance standards.\n\nKey Responsibilities\n\nAI Project Intake: Serve as the front door for new AI project and use-case ideas across IEM, gathering requirements, documenting business needs, and routing qualified requests to the appropriate team members for scoping and prioritization.\n\nUser Onboarding & Offboarding: Provision new users on AI platforms, walk them through initial setup, and provide the guidance and resources they need to become productive quickly; deprovision access and reclaim licenses for departing or transitioning employees.\n\nTool Request Intake & Triage: Manage the intake queue for new AI tool access requests, verify business justification, and coordinate approvals with managers and IT/security stakeholders.\n\nLicense Administration: Assign, track, and reconcile AI tool licenses and seats across platforms, monitor utilization, and flag underused or over-allocated licenses for optimization.\n\nPOC Support: Assist in the build-out of proof-of-concept solutions by preparing sample data, configuring tools, coordinating stakeholder feedback sessions, and tracking POC status and outcomes.\n\nPlatform Administration: Support day-to-day administration of AI platforms, including access controls, security group management, and routine configuration changes.\n\nAI Literacy & Training: Help plan and deliver AI literacy programming across IEM, including onboarding walkthroughs, workshops, and training materials that build organization-wide comfort and proficiency with approved AI tools-one of the most direct ways this role drives AI adoption company-wide.\n\nUser Support & Enablement: Act as the first point of contact for employee questions about AI tools, troubleshooting common issues and escalating complex technical problems to senior team members.\n\nUsage Monitoring & Reporting: Track platform adoption metrics and generate regular reports on active users, request volumes, and license utilization to inform planning decisions.\n\nOperational Documentation: Maintain up-to-date standard operating procedures (SOPs), FAQs, and knowledge base articles covering intake processes, tool usage, and common troubleshooting steps.\n\nCompliance Checks: Perform routine audits to confirm AI tool usage and access align with IEM's AI governance policies and data security standards.\n\nQualifications Required\n\nExperience: 1-3 years in IT operations, help desk/technical support, business analysis, or a related coordination role.\n\nHands-On AI Tool Experience: Demonstrated experience using generative AI tools to automate workflows, improve productivity, or solve business problems.\n\nOrganization & Follow-Through: Demonstrated ability to manage multiple requests or tickets simultaneously, track them to completion, and keep stakeholders informed of status.\n\nCommunication: Strong written and verbal communication skills, with the ability to explain basic technical concepts to non-technical users.\n\nPreferred Skills & Experience\n\nBusiness analysis fundamentals: experience gathering requirements or documenting a process or workflow, especially with an eye toward where AI could remove manual steps.\n\nAutomation curiosity: comfort learning basic scripting or low-code automation to streamline routine tasks and connect AI tools to other business systems.\n\nReporting: basic experience building simple reports or trackers in Excel, Power BI, or similar tools.\n\nRelevant coursework or certifications in artificial intelligence, project management (PMP), or change management are a plus.\n\nGeneral Competencies\n\nCustomer Service Orientation: Patient, approachable, and responsive when supporting users of varying technical ability.\n\nProblem-Solving Mindset: Methodical approach to triaging issues and knowing when to elevate.\n\nAdaptability: Eagerness to learn new platforms and work across multiple AI tools and use cases.\n\nDetail Orientation: Careful, accurate documentation and tracking of requests, licenses, and tickets.\n\nActive Listening: Skilled at asking clarifying questions to fully understand a requester's needs.\n\nBusiness Impact Orientation: Focuses on delivering measurable improvements in productivity, quality, cost, or employee experience rather than administering tools for their own sake.\n\nGrowth Mindset: Genuine interest in building a long-term career in enterprise AI operations, with a path toward more advanced analyst or engineering responsibilities.\n\nJob Location\n\nPosition is located in Austin, TX.\n\nPosition is primarily remote with some travel required initially to IEM facilities or for project kickoffs.\n\nCandidate may be required to work in-office in the future as business needs evolve.\n\nCompensation & Benefits\n\nCompetitive salary and benefits package commensurate with experience.\n\nOpportunity to build hands-on experience with cutting-edge enterprise AI tools and platforms.\n\nDirect mentorship from senior AI and Salesforce/MuleSoft technical staff.\n\nCollaborative and supportive work environment with a clear growth path into more advanced AI roles.\n\nProfessional development and training resources.\n\nWhy Join IEM\nAt IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.\n\nLearn more about IEM at https://www.iemfg.com\n\nWe offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers\n\nRecruiting Scams\nBeware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact\n\nNon-Discrimination Statement\nIEM does not discriminate against any applicant based on any characteristic protected by law.\n\nPrivacy\nInformation collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.\n\n#J-18808-Ljbffr","datePosted":"2026-08-01T03:12:08.630Z","dateModified":"2026-08-01T03:12:08.630Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5052dba22a00a14153bbffe2"},"url":"https://jobsearcher.com/jobs/5052dba22a00a14153bbffe2"}}