Bilingual Inbound Educational Call Center (Full-Time - Remote)

Customer Service Representative - Remote - Miami, FLWhy Join The Huntington Team?If you're passionate about helping kids while providing superior customer service and would like to grow your career with an industry-leading company, Huntington has the perfect fit for you!Founded in 1977 and headquartered in Northern NJ, Huntington is the nation's pioneer in the K to 12 Tutoring and Test Prep services industry, servicing over 300+ learning centers throughout the United States.We are currently seeking enthusiastic and motivated Bilingual Inbound Contact Center Representatives in the Miami, FL area to assist parents at the beginning of the academic process. You'll work in an environment that is rewarding and professional, with coworkers who are truly passionate about making a difference in the lives of the children.About The OpportunityInbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Specific duties for this role include:Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultationsFollowing contact center scripts when speaking with clientsBuilding positive rapport with clients of differing personality typesRemaining polite and professional during all interactionsKeep records of all conversations in our call center systemMeet personal and team qualitative and quantitative service targetsParticipating in initial and ongoing training to maintain up-to-date knowledge of our servicesWork EnvironmentRemote position - Work from the comfort of your homeVaried shifts including morning, evening, and weekendFull-time schedule requiredTwo-weekday evening shifts per month (2:00 PM-10:30 PM)Two Saturday shifts per month (9:00 AM - 5:30 PM)Sunday shifts as needed (10:00 AM - 3:00 PM)BenefitsBase hourly rate plus performance-based pay incentives - no cap on commissionsBi-weekly pay with direct depositSet scheduleComprehensive benefits plan for full-time employeesMedicalDental401KPaid on-the-job trainingProfessional and upbeat setting with a supportive and motivating teamWe are looking for Inbound Contact Center Representatives with a genuine desire to succeed paired with excellent communication and interpersonal skills. Additional requirements include:Excellent communication and interpersonal skills (conversational, articulate, engaging)Reliable and dependable work habitsGoal-oriented with a healthy competitive spiritStrong attention to detail, dependability, and follow throughSelf-motivated, positive attitude, and a love for hard workComputer proficiency with the ability to navigate between multiple computer screens while engaging the customerPrevious sales or customer service experience, is a plus but not requiredBilingual (Spanish/English) a plusHigh school diploma or GEDInterested in being the first person parents speak to when they call Huntington Learning Center? Apply today!