{"schemaVersion":"jobsearcher.job.v1","id":"4ffc58232350e1fba6708138","url":"https://jobsearcher.com/jobs/4ffc58232350e1fba6708138","canonicalUrl":"https://jobsearcher.com/jobs/4ffc58232350e1fba6708138","title":"Associate Engineer, NOC","description":"Who We Are\nAcumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, andscalable technology that powers critical operations worldwide.\n\nAbout the Role\nTrainee/Associate Engineer will oversee daily operation of support desk functions that includes taking calls as first level support, entering the reported problems in the ticketing system, solving user problems, proper escalation of open problems and dealing with the customers. Will also participate in preventative maintenance, troubleshooting, configuring and providing technical\nsupport for end-users.\n\nGreat candidates will look like this:\nA team player who can work well within the team and collaborate cross-functionally, especially in a remote environment.\nAn excellent communicator who is efficient and effective with customers and colleagues via instant messages, email, video conferencing and in-person interactions.\nEnjoy troubleshooting and problem-solving analytically.\n\nEssential duties and responsibilities include the following: (Other duties may be assigned.)\nProvide helpful and professional assistance to customers via phone, email and tickets.\nCreate or update support tickets as required for phone calls.\nDocument all calls, actions, and any relevant information in ticket notes.\nHandle tickets created by customers via email.\nFollow up on existing tickets proactively and within specified time frames.\nResolve or escalate tickets in a timely manner, within SLA guidelines.\nInteract with other departments and teams, collaborating on tickets or solutions.\nEvaluate customers’ needs and determine the appropriate action.\nTroubleshoot complex technical issues with customers via phone.\nUnderstand and follow security and other guidelines for customers’ accounts.\nProcess voicemails, creating or updating support tickets as necessary.\nWrite and send customized email responses to customers for specific situations.\nUnderstand and adhere to Scale Computing policies and procedures.\nPlace outbound calls to resolve internally-detected issues.\nBe professional and courteous at all times, especially when speaking or conversing with customers.\n\nTechnical requirements:\nKnowledge of at least some of the following:\nGeneral computer systems\nPCs, laptops, mobile devices.\nCurrent and recent Operating Systems\nWindows, Mac OS, Linux\nRouting Protocols and concepts\nStatic and Dynamic routing, Distance, Priority, routing table, Default Gateway\nSwitching Protocols and concepts\nVLAN, Trunks and link bonding, Spanning Tree and RSTP, MAC Address table,\nARP.\nNetworking Protocols and concepts\nTCP, UDP, DHCP, DNS, VPN, ICMP, TELNET, SSH FTP, HTTP(s), IPSEC, SSL,etc.\nNetwork troubleshooting tools such as PING, TRACEROUTE, NSLOOKUP, IPCONFIG, etc.\n? OSI Model – Advanced understanding of layers 1-4\n? Subnetting and Supernetting\n? Firewall rules and policies, Access Lists\nDeep understanding of technical concepts within networking environments as well as security, risk and compliance.\nEntry Level knowledge of Switches, Routers, Firewalls, and Networking in general is required. Must be detail-oriented and must be able to work well in a team environment.\n\nReporting Structure:\nReports to Tier 1 Manager - NOC.\n\nEducation and Experience:\nBachelor’s degree (B.E./B.Tech/BCA) in a technical domain such as Computer Science, Telecommunication, Electronics & Communication, Information Technology, or a related field.\nMinimum experience in the networking domain is preferred. (0-2 years)\nExperience working in helpdesk or technical support is preferred.\nIndustry certifications like CompTIA Network+, CCNA, CCNP, JNCIA, Wireshark, etc. are preferred.\n\nPerks of Acumera\nGroup medical insurance.\nPaid company holidays.\nCasual dress code\nCab facilities for employees working in shifts.\nFully stocked snacks at office.\nVibrant and Inclusive Workplace Atmosphere.\nFlexible work environment and an opportunity to grow as we grow.\nScale Computing is an equal-opportunity employer. All final candidates will be subject to a pre-employment background check.","company":"Scale Computing","rawCompany":"scale computing","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:32:35.812Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Engineer, NOC","description":"Who We Are\nAcumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, andscalable technology that powers critical operations worldwide.\n\nAbout the Role\nTrainee/Associate Engineer will oversee daily operation of support desk functions that includes taking calls as first level support, entering the reported problems in the ticketing system, solving user problems, proper escalation of open problems and dealing with the customers. Will also participate in preventative maintenance, troubleshooting, configuring and providing technical\nsupport for end-users.\n\nGreat candidates will look like this:\nA team player who can work well within the team and collaborate cross-functionally, especially in a remote environment.\nAn excellent communicator who is efficient and effective with customers and colleagues via instant messages, email, video conferencing and in-person interactions.\nEnjoy troubleshooting and problem-solving analytically.\n\nEssential duties and responsibilities include the following: (Other duties may be assigned.)\nProvide helpful and professional assistance to customers via phone, email and tickets.\nCreate or update support tickets as required for phone calls.\nDocument all calls, actions, and any relevant information in ticket notes.\nHandle tickets created by customers via email.\nFollow up on existing tickets proactively and within specified time frames.\nResolve or escalate tickets in a timely manner, within SLA guidelines.\nInteract with other departments and teams, collaborating on tickets or solutions.\nEvaluate customers’ needs and determine the appropriate action.\nTroubleshoot complex technical issues with customers via phone.\nUnderstand and follow security and other guidelines for customers’ accounts.\nProcess voicemails, creating or updating support tickets as necessary.\nWrite and send customized email responses to customers for specific situations.\nUnderstand and adhere to Scale Computing policies and procedures.\nPlace outbound calls to resolve internally-detected issues.\nBe professional and courteous at all times, especially when speaking or conversing with customers.\n\nTechnical requirements:\nKnowledge of at least some of the following:\nGeneral computer systems\nPCs, laptops, mobile devices.\nCurrent and recent Operating Systems\nWindows, Mac OS, Linux\nRouting Protocols and concepts\nStatic and Dynamic routing, Distance, Priority, routing table, Default Gateway\nSwitching Protocols and concepts\nVLAN, Trunks and link bonding, Spanning Tree and RSTP, MAC Address table,\nARP.\nNetworking Protocols and concepts\nTCP, UDP, DHCP, DNS, VPN, ICMP, TELNET, SSH FTP, HTTP(s), IPSEC, SSL,etc.\nNetwork troubleshooting tools such as PING, TRACEROUTE, NSLOOKUP, IPCONFIG, etc.\n? OSI Model – Advanced understanding of layers 1-4\n? Subnetting and Supernetting\n? Firewall rules and policies, Access Lists\nDeep understanding of technical concepts within networking environments as well as security, risk and compliance.\nEntry Level knowledge of Switches, Routers, Firewalls, and Networking in general is required. Must be detail-oriented and must be able to work well in a team environment.\n\nReporting Structure:\nReports to Tier 1 Manager - NOC.\n\nEducation and Experience:\nBachelor’s degree (B.E./B.Tech/BCA) in a technical domain such as Computer Science, Telecommunication, Electronics & Communication, Information Technology, or a related field.\nMinimum experience in the networking domain is preferred. (0-2 years)\nExperience working in helpdesk or technical support is preferred.\nIndustry certifications like CompTIA Network+, CCNA, CCNP, JNCIA, Wireshark, etc. are preferred.\n\nPerks of Acumera\nGroup medical insurance.\nPaid company holidays.\nCasual dress code\nCab facilities for employees working in shifts.\nFully stocked snacks at office.\nVibrant and Inclusive Workplace Atmosphere.\nFlexible work environment and an opportunity to grow as we grow.\nScale Computing is an equal-opportunity employer. All final candidates will be subject to a pre-employment background check.","datePosted":"2026-04-09T09:32:35.812Z","dateModified":"2026-04-09T09:32:35.812Z","hiringOrganization":{"@type":"Organization","name":"Scale Computing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4ffc58232350e1fba6708138"},"url":"https://jobsearcher.com/jobs/4ffc58232350e1fba6708138"}}