Customer Service Representative

Customer Service Representative – Credit Card Support📍 Phoenix, AZ (Onsite) | 💲$18/hourAbout the RoleWe are seeking motivated and customer-focused Customer Service Representatives to join a fast-paced inbound call center team in Phoenix, AZ. In this onsite role, you will assist customers with a variety of credit card-related inquiries while delivering an exceptional customer experience. This is a great opportunity for candidates looking to grow within the banking and financial services industry.ResponsibilitiesHandle approximately 80–100 inbound customer calls dailyAssist customers with credit card-related inquiries including:PaymentsLost or stolen cardsFraud concernsDisputes and transaction reviewsBalance transfersProvide professional and high-quality customer service during every interactionMeet performance metrics including:Average handle timeCustomer satisfactionQuality assurance standardsAttendance expectationsEscalate complex customer concerns to second-level support teams when necessaryAccurately document customer interactions and resolutionsQualificationsMinimum 6+ months of call center customer service experienceFinancial services or banking experience is a plus, but not requiredStrong communication and active listening skillsComfortable working in a high-volume, fast-paced environmentBasic Microsoft Office and email correspondence experienceStrong problem-solving and multitasking abilitiesSchedule & CompensationFully onsite position in Phoenix, AZPay: $18/hour