Inbound Customer Service Agent-Bodewell Remote

Inbound Customer Service AgentWe are looking for a customer‑focused, sales‑oriented agent to support GE Appliances owners, balancing customer service with inbound sales and upsell opportunities.ResponsibilitiesProvide product information, registration support, and service, parts, and delivery assistance.Resolve owner inquiries via troubleshooting, referrals, and minor concessions.Use multiple Windows‑based and internal applications to manage calls, emails, chats, and written inquiries.Log owner records, complaints, actions, and resolutions accurately.Follow sales performance metrics, KPIs, and incentive structure.Collaborate with quality and training teams to provide feedback and improve scripts.Support other parts of the business as needed.Participate in shift bids to maintain flexible scheduling.QualificationsMinimum one year of customer service or sales experience.Strong communication, problem‑solving, and negotiation skills.High concentration and attention to detail.Self‑starter with initiative and strong follow‑through.Team player comfortable with virtual collaboration.Experience with web‑based systems and basic Microsoft Office.Remote Work RequirementsDedicated quiet work area with dual monitors, keyboard, mouse, and ethernet connection.Reliable internet connection (PING ≤ 50Mbps, DOWNLOAD ≥ 50Mbps, UPLOAD ≥ 15Mbps).No satellite, prepaid, or DSL internet due to security restrictions.Warehouse‑provided equipment available.ShiftMonday–Friday, 10:30AM – 7:00PM (CST); 9‑week full‑time training prior to live schedule. No weekends.CompensationBase rate of $15.00/hour plus performance‑based incentives, paid weekly.Benefits & PerksPaid on‑the‑job training and mentoring.Work‑from‑home opportunity (equipment provided).Paid time off.Medical, dental, vision, and prescription benefits eligible on day one.401(k) program with company match.Short‑term and long‑term disability.Life insurance.Appliance discount program.Tuition reimbursement.Gym membership reimbursement.Career growth opportunities.EEO StatementGE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other characteristic protected by law. GE Appliances participates in E‑Verify and requires Form I‑9 for authorization to work in the U.S. If you are a person with a disability and need assistance or an accommodation, please email ask.recruiting@geappliances.com. #J-18808-Ljbffr