Rapid Service Response Director

DIRECTOR OF RAPID SERVICE RESPONSE (RSR)-Full-Time in Southwest Philadelphia, PAThe Director of the Rapid Service Response Program is a leader at Gemma Services, modeling and championing the UNITED values and ensuring the department operates under the Gemma Way. This role oversees all operations of the Rapid Service Response program, ensuring full compliance with the Philadelphia Department of Human Services (DHS) contract, RSR program requirements, and Gemma Services policies. The Director provides leadership, supervision, and strategic direction to all RSR staff and serves as the primary liaison with DHS and community partners.The Director is responsible for program leadership and oversight, including setting goals, monitoring performance, and ensuring timely intake and referral processing. The role ensures compliance and quality assurance through audits, corrective action plans, and accurate reporting. The Director supervises and develops staff, fostering a trauma-informed, culturally responsive environment and ensuring all training requirements are met. The Director actively engages in community partnerships, serving as a liaison with DHS, CUAs, and other community programs, and participates in outreach and information-sharing within the DHS network. Additional responsibilities include fiscal and administrative management, monitoring budgets and resource allocation, and risk management, ensuring compliance with mandated reporting and emergency protocols while responding promptly to significant incidents. Responsible for ensuring the RSR services are in compliance and are delivered in accordance with the DHS contract and scope of service.Why Gemma? Gemma offers a generous benefits package that includes full medical insurance coverage at no cost to the employee, eight (8) paid holidays and over three (3) weeks of paid time off in the first year. In addition, Gemma offers referral bonuses, education assistance and self-care funds for each program to participate in wellness activities.We aim to promote a culture of learning and offer many opportunities for continuing education and professional growth. With the pandemic and current world stressors, we are committed to providing a work environment that balances helping with self-care and life balance. We hope you will join us in the amazing work we do and be part of this amazing team!Job Specifics: work schedule is a Monday-Friday, full-time position, Hybrid roleEducation: Master's degree in Social Work, Psychology, Counseling or another human service-related field.Requirements: At least 5 years of progressive supervisory experience in prevention, child welfare or behavioral health services. Experience with rapid response, crisis intervention, and trauma-informed care preferred. Must have a valid driver's license and reliable transportation.Equal Opportunity Employer