{"schemaVersion":"jobsearcher.job.v1","id":"4fd37774fe127cdcf3449d21","url":"https://jobsearcher.com/jobs/4fd37774fe127cdcf3449d21","canonicalUrl":"https://jobsearcher.com/jobs/4fd37774fe127cdcf3449d21","title":"NetSource Support Specialist","description":"Primary contact and liaison between distributor members, vendors and internal departments for assigned workload. Primary point of contact responsible for order entry, resolving issues, monitoring and managing orders. Work with external and internal teams to streamline order management with the goal of increased sales and profitability for our members.\nWHAT YOU'LL DO:\nWork as part of a team to satisfy member orders, as well as serve as a backup when needed\nManage specific Vendor programs\nDevelop and maintain relationship with NETWORK Members and suppliers\nProcess orders placed by members (Including: Entering, Placing, Acknowledging orders)\nGenerate Purchase Orders for SD 3rd party orders and provide to vendor\nManage deliveries for orders relating to our warehouse\nCommunicate with the warehouse regarding shipment discrepancies\nUpsell members to increase order size, quantities and sales\nVerify accuracy of order/confirmations (Items, Quantities, Pricing, Delivery Dates)\nSchedule outbound shipments with appropriate freight carrier and expedite as necessary\nPrepare invoices for payment to vendor and billing to customer\nResolve customer complaints\nResolve shipment and pricing discrepancies of customer orders\nAudit and process all freight invoices for payment\nFile any appropriate freight claims with the carrier involved\nMonitor/Analyze overseas reports (communicate findings with Member or Supplier)\nProcess and route all NetSource emails from shared mailboxes\nGenerate sales leads from members by way of relationships that are built and partner with the NetSource Global Sourcing Specialist and Business Development Manager to secure sale\nWHO YOU ARE:\nSolid customer service, problem-solving, and interpersonal skills\nAble to work with a team and receive direction and feedback from others\nPositive team player\nDetail-oriented and capable of multi-tasking in a fast paced environment\nExcellent oral and written communication\n\nWHAT YOU'LL NEED:\nWork History Requirements:\nAt least two years customer service experience in a logistics or supply chain environment\nEducation Requirements:\nBachelor's degree preferred or equivalent to 2 years of relevant work experience\nBasic level skills in Microsoft Excel and Outlook\n1 year of experience working in SAP or similar ERP systems and with EDI transactions\n\nWHAT WE OFFER:\nGenerous PTO structure\nHybrid work schedule\nBrand NEW office space\nNEW AND IMPROVED Parental Leave\nMedical, Dental, Vision plans fit for your budget\nFUN work environment and LOTS of engagement activities\nFlexible scheduling\nTuition reimbursement\nPaid Volunteer time off to give back to the community\n401K Match\nProfit sharing contributions\nAND SO MUCH MORE!!!\n\nWHAT OUR ASSOCIATES SAY:\n“Teamwork and collaboration are key factors to success at Network. The learning is constant, every single day is different than the previous day and you are always exposed to new challenges. The entire Network team strives to be the best for each other and our many customers.”\n– Current Network Associate\n\nNetwork is proud to be an equal opportunity employer. We are committed to creating a diverse, equitable and inclusive workforce.\nNetwork is designed to deliver a workplace where associates feel valued and respected","company":"Network Distribution","rawCompany":"network distribution","city":"Schaumburg","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:54:51.531Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"}],"industries":[{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"},{"code":"423430","title":"Computer and Computer Peripheral Equipment and Software Merchant Wholesalers","slug":"computer-and-computer-peripheral-equipment-and-software-merchant-wholesalers"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"NetSource Support Specialist","description":"Primary contact and liaison between distributor members, vendors and internal departments for assigned workload. Primary point of contact responsible for order entry, resolving issues, monitoring and managing orders. Work with external and internal teams to streamline order management with the goal of increased sales and profitability for our members.\nWHAT YOU'LL DO:\nWork as part of a team to satisfy member orders, as well as serve as a backup when needed\nManage specific Vendor programs\nDevelop and maintain relationship with NETWORK Members and suppliers\nProcess orders placed by members (Including: Entering, Placing, Acknowledging orders)\nGenerate Purchase Orders for SD 3rd party orders and provide to vendor\nManage deliveries for orders relating to our warehouse\nCommunicate with the warehouse regarding shipment discrepancies\nUpsell members to increase order size, quantities and sales\nVerify accuracy of order/confirmations (Items, Quantities, Pricing, Delivery Dates)\nSchedule outbound shipments with appropriate freight carrier and expedite as necessary\nPrepare invoices for payment to vendor and billing to customer\nResolve customer complaints\nResolve shipment and pricing discrepancies of customer orders\nAudit and process all freight invoices for payment\nFile any appropriate freight claims with the carrier involved\nMonitor/Analyze overseas reports (communicate findings with Member or Supplier)\nProcess and route all NetSource emails from shared mailboxes\nGenerate sales leads from members by way of relationships that are built and partner with the NetSource Global Sourcing Specialist and Business Development Manager to secure sale\nWHO YOU ARE:\nSolid customer service, problem-solving, and interpersonal skills\nAble to work with a team and receive direction and feedback from others\nPositive team player\nDetail-oriented and capable of multi-tasking in a fast paced environment\nExcellent oral and written communication\n\nWHAT YOU'LL NEED:\nWork History Requirements:\nAt least two years customer service experience in a logistics or supply chain environment\nEducation Requirements:\nBachelor's degree preferred or equivalent to 2 years of relevant work experience\nBasic level skills in Microsoft Excel and Outlook\n1 year of experience working in SAP or similar ERP systems and with EDI transactions\n\nWHAT WE OFFER:\nGenerous PTO structure\nHybrid work schedule\nBrand NEW office space\nNEW AND IMPROVED Parental Leave\nMedical, Dental, Vision plans fit for your budget\nFUN work environment and LOTS of engagement activities\nFlexible scheduling\nTuition reimbursement\nPaid Volunteer time off to give back to the community\n401K Match\nProfit sharing contributions\nAND SO MUCH MORE!!!\n\nWHAT OUR ASSOCIATES SAY:\n“Teamwork and collaboration are key factors to success at Network. The learning is constant, every single day is different than the previous day and you are always exposed to new challenges. The entire Network team strives to be the best for each other and our many customers.”\n– Current Network Associate\n\nNetwork is proud to be an equal opportunity employer. We are committed to creating a diverse, equitable and inclusive workforce.\nNetwork is designed to deliver a workplace where associates feel valued and respected","datePosted":"2026-04-12T20:54:51.531Z","dateModified":"2026-04-12T20:54:51.531Z","hiringOrganization":{"@type":"Organization","name":"Network Distribution","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Schaumburg","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4fd37774fe127cdcf3449d21"},"url":"https://jobsearcher.com/jobs/4fd37774fe127cdcf3449d21"}}