{"schemaVersion":"jobsearcher.job.v1","id":"4fb982735b5a530e4e8aeb76","url":"https://jobsearcher.com/jobs/4fb982735b5a530e4e8aeb76","canonicalUrl":"https://jobsearcher.com/jobs/4fb982735b5a530e4e8aeb76","title":"Customer Service Representative - Onsite","description":"Category\r\nCustomer Service/Support\r\nAbout TP\r\nTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.\r\nWith more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.\r\nBenefits of working with TP include\r\nPaid Training\r\nCompetitive Wages\r\nFull Benefits (Medical, Dental, Vision, 401k and more)\r\nPaid Time Off\r\nEmployee wellness and engagement programs\r\nTP and You\r\nThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.\r\nAs the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.\r\nDid you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!\r\nThis position will be based on-site at our McAllen, TX location.\r\nYour Responsibilities\r\nAs a customer service representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.\r\nConnect with customers via phone/email/chat/and or social media to address their questions and/or concerns.\r\nCalmly attempt to resolve and de-escalate any issues.\r\nEscalate interactions when necessary and appropriate.\r\nRespond to requests for assistance and/or possible processing payments.\r\nTrack all call related information for auditing and reporting purposes.\r\nProvide feedback on call issues.\r\nUpsell if required.\r\nWe're looking for fearless people – people who are inspired to deliver only the best in all that we do.\r\nQualifications\r\nHigh School Diploma or equivalent.\r\nMinimum of 6 months of customer service experience.\r\nMust be 18 years of age or older.\r\nAbility to type at least 35 words per minute.\r\nEntry-level network troubleshooting:\r\nAbility to set up home Wi-Fi network.\r\nAbility to set up and configure router or switch.\r\nCore proficiency with a laptop or desktop computer.\r\nComfortable with desktop computer systems and have general knowledge of Windows-based systems.\r\nCustomer service and/or sales experience preferred.\r\nCollege degree preferred but not required.\r\nKey Competencies\r\nProcess Excellence\r\nDemonstrate commitment to following established procedures and be customer service driven.\r\nCollaboration\r\nProven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.\r\nCommunication\r\nOutstanding communication, listening, and analytical skills.\r\nOrganizational Skills\r\nStrong organizational and problem-solving skills.\r\nEmotional Intelligence\r\nAbility to prioritize tasks and work well under pressure while remaining focused.\r\nOpen-Mindedness:\r\nOpen-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.\r\nCritical Thinking\r\nSharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.\r\nSolution-Oriented:\r\nProactive approach to problem-solving with a focus on creating a positive customer experience.\r\nBe Part of Our TP Family\r\nIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.\r\nEOE/Disability/Vets","company":"Teleperformance","rawCompany":"teleperformance","city":"Pharr","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-05-06T05:41:20.205Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative - Onsite","description":"Category\r\nCustomer Service/Support\r\nAbout TP\r\nTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.\r\nWith more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.\r\nBenefits of working with TP include\r\nPaid Training\r\nCompetitive Wages\r\nFull Benefits (Medical, Dental, Vision, 401k and more)\r\nPaid Time Off\r\nEmployee wellness and engagement programs\r\nTP and You\r\nThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.\r\nAs the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.\r\nDid you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!\r\nThis position will be based on-site at our McAllen, TX location.\r\nYour Responsibilities\r\nAs a customer service representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.\r\nConnect with customers via phone/email/chat/and or social media to address their questions and/or concerns.\r\nCalmly attempt to resolve and de-escalate any issues.\r\nEscalate interactions when necessary and appropriate.\r\nRespond to requests for assistance and/or possible processing payments.\r\nTrack all call related information for auditing and reporting purposes.\r\nProvide feedback on call issues.\r\nUpsell if required.\r\nWe're looking for fearless people – people who are inspired to deliver only the best in all that we do.\r\nQualifications\r\nHigh School Diploma or equivalent.\r\nMinimum of 6 months of customer service experience.\r\nMust be 18 years of age or older.\r\nAbility to type at least 35 words per minute.\r\nEntry-level network troubleshooting:\r\nAbility to set up home Wi-Fi network.\r\nAbility to set up and configure router or switch.\r\nCore proficiency with a laptop or desktop computer.\r\nComfortable with desktop computer systems and have general knowledge of Windows-based systems.\r\nCustomer service and/or sales experience preferred.\r\nCollege degree preferred but not required.\r\nKey Competencies\r\nProcess Excellence\r\nDemonstrate commitment to following established procedures and be customer service driven.\r\nCollaboration\r\nProven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.\r\nCommunication\r\nOutstanding communication, listening, and analytical skills.\r\nOrganizational Skills\r\nStrong organizational and problem-solving skills.\r\nEmotional Intelligence\r\nAbility to prioritize tasks and work well under pressure while remaining focused.\r\nOpen-Mindedness:\r\nOpen-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.\r\nCritical Thinking\r\nSharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.\r\nSolution-Oriented:\r\nProactive approach to problem-solving with a focus on creating a positive customer experience.\r\nBe Part of Our TP Family\r\nIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.\r\nEOE/Disability/Vets","datePosted":"2026-05-06T05:41:20.205Z","dateModified":"2026-05-06T05:41:20.205Z","hiringOrganization":{"@type":"Organization","name":"Teleperformance","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pharr","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4fb982735b5a530e4e8aeb76"},"url":"https://jobsearcher.com/jobs/4fb982735b5a530e4e8aeb76"}}