{"schemaVersion":"jobsearcher.job.v1","id":"4fa2f09d75aed4c8dfe8fa22","url":"https://jobsearcher.com/jobs/4fa2f09d75aed4c8dfe8fa22","canonicalUrl":"https://jobsearcher.com/jobs/4fa2f09d75aed4c8dfe8fa22","title":"Client Services Assistant","description":"Client Services AssistantThe Client Services Assistant (CSA) at L&E Research is a critical support and leadership role within our on-site market research operations. As the right hand to the Client Services Manager (CSM), the CSA ensures our facilities are prepared, our projects run smoothly, and our team members are supported in delivering exceptional client experiences.\r\nThis role is ideal for individuals who thrive in fast-paced, hospitality-driven environments and are ready to step into a leadership capacity while remaining hands-on with daily operations. The CSA helps bridge the gap between frontline execution and facility oversight Playing a vital part in maintaining L&E's commitment to \"Extreme Client Service.\"\r\nWhether supporting room setups, training team members, handling logistics, or stepping in for the CSM when needed, the CSA is essential in driving operational excellence and ensuring client satisfaction.\r\nThis role is a strong stepping stone to further advancement within L&E's facility leadership track.\r\nJob ResponsibilitiesLeadership & Team Support\r\nAct as Assistant Manager in the absence of the CSM with minimal support\r\nCoordinate the onboarding and development of new CSRs\r\nServe as a mentor and example to the Client Services team, maintaining professional and service standards\r\nSupport the CSM in reinforcing current policies and procedures with CSRs\r\nOperational Oversight\r\nEnsure daily facility readiness including cleanliness, room setup, and material preparation\r\nSupport project execution including food orders, client needs, and cleanup\r\nCollect information for and help build the Day of Needs for each project\r\nMaintain the project workbook with current study details and ensure the Nightly Report is completed\r\nTechnology & Maintenance Support\r\nMonitor technology such as printers, projectors, AV systems, and streaming platforms\r\nReport issues and assist in basic troubleshooting of equipment to reduce disruptions\r\nOversee shipping logistics and FedEx supply management\r\nInventory & Supplies Management\r\nAssist the CSM in maintaining inventory levels and ordering supplies\r\nEnsure proper stocking of client rooms, kitchen, and facility materials\r\nExecute shopping trips for project needs using personal vehicle (mileage reimbursed)\r\nReception, Communication, & Safety\r\nCover reception desk; Greet guests and direct visitors\r\nAnswer and route calls professionally; Help monitor guest entry for safety\r\nSecure valuables, report suspicious activity, and maintain a clean and safe environment\r\nTraining & Compliance Responsibilities\r\nCompletion of all required IT and security training courses\r\nAdherence to applicable ISO compliance standards\r\nRequired Qualifications & Soft Skills\r\nPrevious experience as Sr. CSR or equivalent mentorship and service experience\r\nFull-time availability with flexibility in schedule\r\nValid driver's license, insurance, and transportation (exceptions may apply by location)\r\nStrong written and verbal communication skills\r\nFamiliarity with Microsoft Office (Word, Excel, Teams), cloud storage (OneDrive), and general office tech\r\nAbility to stand for extended periods on hard flooring, and to lift, carry, and move items weighing up to 25 pounds. You must also be able to conduct manual tasks without interference.\r\nPreferred Knowledge, Skills, & Abilities\r\nPrior supervisory or mentorship experience in a Client Services, Retail, or Hospitality role\r\nDemonstrated ability to lead others and manage small teams or shifts\r\nL&E Research, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","company":"Le Research","rawCompany":"le research","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-05-02T12:10:50.467Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"19-4061.00","title":"Social Science Research Assistants","slug":"social-science-research-assistants"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Assistant","description":"Client Services AssistantThe Client Services Assistant (CSA) at L&E Research is a critical support and leadership role within our on-site market research operations. As the right hand to the Client Services Manager (CSM), the CSA ensures our facilities are prepared, our projects run smoothly, and our team members are supported in delivering exceptional client experiences.\r\nThis role is ideal for individuals who thrive in fast-paced, hospitality-driven environments and are ready to step into a leadership capacity while remaining hands-on with daily operations. The CSA helps bridge the gap between frontline execution and facility oversight Playing a vital part in maintaining L&E's commitment to \"Extreme Client Service.\"\r\nWhether supporting room setups, training team members, handling logistics, or stepping in for the CSM when needed, the CSA is essential in driving operational excellence and ensuring client satisfaction.\r\nThis role is a strong stepping stone to further advancement within L&E's facility leadership track.\r\nJob ResponsibilitiesLeadership & Team Support\r\nAct as Assistant Manager in the absence of the CSM with minimal support\r\nCoordinate the onboarding and development of new CSRs\r\nServe as a mentor and example to the Client Services team, maintaining professional and service standards\r\nSupport the CSM in reinforcing current policies and procedures with CSRs\r\nOperational Oversight\r\nEnsure daily facility readiness including cleanliness, room setup, and material preparation\r\nSupport project execution including food orders, client needs, and cleanup\r\nCollect information for and help build the Day of Needs for each project\r\nMaintain the project workbook with current study details and ensure the Nightly Report is completed\r\nTechnology & Maintenance Support\r\nMonitor technology such as printers, projectors, AV systems, and streaming platforms\r\nReport issues and assist in basic troubleshooting of equipment to reduce disruptions\r\nOversee shipping logistics and FedEx supply management\r\nInventory & Supplies Management\r\nAssist the CSM in maintaining inventory levels and ordering supplies\r\nEnsure proper stocking of client rooms, kitchen, and facility materials\r\nExecute shopping trips for project needs using personal vehicle (mileage reimbursed)\r\nReception, Communication, & Safety\r\nCover reception desk; Greet guests and direct visitors\r\nAnswer and route calls professionally; Help monitor guest entry for safety\r\nSecure valuables, report suspicious activity, and maintain a clean and safe environment\r\nTraining & Compliance Responsibilities\r\nCompletion of all required IT and security training courses\r\nAdherence to applicable ISO compliance standards\r\nRequired Qualifications & Soft Skills\r\nPrevious experience as Sr. CSR or equivalent mentorship and service experience\r\nFull-time availability with flexibility in schedule\r\nValid driver's license, insurance, and transportation (exceptions may apply by location)\r\nStrong written and verbal communication skills\r\nFamiliarity with Microsoft Office (Word, Excel, Teams), cloud storage (OneDrive), and general office tech\r\nAbility to stand for extended periods on hard flooring, and to lift, carry, and move items weighing up to 25 pounds. You must also be able to conduct manual tasks without interference.\r\nPreferred Knowledge, Skills, & Abilities\r\nPrior supervisory or mentorship experience in a Client Services, Retail, or Hospitality role\r\nDemonstrated ability to lead others and manage small teams or shifts\r\nL&E Research, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","datePosted":"2026-05-02T12:10:50.467Z","dateModified":"2026-05-02T12:10:50.467Z","hiringOrganization":{"@type":"Organization","name":"Le Research","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4fa2f09d75aed4c8dfe8fa22"},"url":"https://jobsearcher.com/jobs/4fa2f09d75aed4c8dfe8fa22"}}