Member Advocate Associate, Bilingual French - 20343

Job DescriptionMember Advocate Associate, Bilingual French- TalentZokOverviewAre you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.Immediate opening for a Member Advocate Associate, Bilingual French in San Diego, CA who possesses:Reliability in previous positionsFluency with French is a mustAny prior customer service experienceEmail resumes to tness@talentzok.com or call 858.258.6501. FULL DESCRIPTION: The Member Advocate I – Bilingual French will support the Member Advocate Center in a variety of capacities to contribute to the success and streamlining of the department. Candidates must demonstrate a broad range of customer service and administrative skills to provide an excellent experience for members, auto dealers, and the manufacturers of selected promotional vehicles. Associate duties will range from extensive phone work in both English and French, to detail oriented document processing. During the limited periods of non-promotional related work, Associates will assist other departments such as Program Specialist Group, Comparison Shop and Operations with project work. The selected candidate will be responsible for:Answer incoming member and dealer promotion calls in a friendly, professional manner providing complete and accurate information for both French Canadian and English speaking members/dealers. Train participating dealers on promotion processes and procedures. Conduct outbound calls to both members and dealers in order to inform or obtain required information regarding promotions for both French Canadian and English speaking members/dealers. Conduct post-purchase promotional surveys with members. If member or dealer issues arise, assist with diplomacy in order to resolve the situation per company guidelines. Process incoming documents from members and dealers with a high degree of accuracy. Complete Price Verifications for Member transactions. Maintain detailed records of Dealer and Member communications in database. Attend department meetings and trainings. Assist with closing all aspects of the promotion following the conclusion of an event including, but not limited to obtaining paperwork from dealers and members. Work with other departments within the company that may impact any special event. Other duties as assigned. The selected candidate will also possess:High school diploma or GED. Some Call center and office experience is preferredStrong customer service skillsStrong phone skillsFluency in French and English required (Quebecois preferred)Detailed orientedIndependent self starter with ability to prioritize workloadOrganized with excellent follow through skillsFlexible with high degree of initiativePositive attitude and team playerService oriented with excellent interpersonal skillsMS Word, Excel, and Outlook essentialAccurate and efficient data entry skillsHigh ethical standardsAbility to make judgment calls based on company and department rules, guidelines and standardsAbility to multi-task and handle many different situations at one time under pressureSalary Range: $19/hrFor immediate and confidential consideration, please email your resume to tness@talentzok.com or call 858.258.6501. More information can be found at www.talentzok.comCompany DescriptionTalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.TalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.