{"schemaVersion":"jobsearcher.job.v1","id":"4f5209013acf600792198fbf","url":"https://jobsearcher.com/jobs/4f5209013acf600792198fbf","canonicalUrl":"https://jobsearcher.com/jobs/4f5209013acf600792198fbf","title":"Technical Support Call Center Manager","description":"Description:\n\nTechnical Support Call Center Manager\nCelerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.\nCelerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at www.celerant.com.\nThe Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.\nResponsibilities:\nOversee all call center operations and staff\nPrepare work schedules and adjust staffing based upon volume forecasts\nHire and onboard new team members\nEnable and motivate staff to provide a high level of customer satisfaction\nEnsure that team members meet company standards for professionalism\nMonitor and address responsiveness for tasks\nPrioritize and escalate tasks based upon multiple factors\nEvaluate performance through reporting and analysis\nProactively effect change by improving management and processes\nDevelop agents and supervisors through training and mentoring\nCollaborate with other managers to satisfy customers and achieve company goals\nRequirements:\nManagement or supervisory experience in a call center\nCollege degree or course credits in management, administration or supervisory area\nEffective use of Microsoft Office and business applications\nExperience with analyzing staff and business data and effecting changes based upon that data\nHandles change with a positive attitude\nOptional Skills:\nAbility to remotely manage team members\nExperience as an agent in a call center for technical products or services\nBasic SQL knowledge\nBenefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account.\nOptional Dental and Eye Care Coverage Available.\nRequirements:\n\nRequirements:\nManagement or supervisory experience in a call center\nCollege degree or course credits in management, administration or supervisory area\nEffective use of Microsoft Office and business applications\nExperience with analyzing staff and business data and effecting changes based upon that data\nHandles change with a positive attitude","company":"Celerant Tech","rawCompany":"celerant tech","city":"Edison","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-08-05T11:43:31.401Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Call Center Manager","description":"Description:\n\nTechnical Support Call Center Manager\nCelerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.\nCelerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at www.celerant.com.\nThe Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.\nResponsibilities:\nOversee all call center operations and staff\nPrepare work schedules and adjust staffing based upon volume forecasts\nHire and onboard new team members\nEnable and motivate staff to provide a high level of customer satisfaction\nEnsure that team members meet company standards for professionalism\nMonitor and address responsiveness for tasks\nPrioritize and escalate tasks based upon multiple factors\nEvaluate performance through reporting and analysis\nProactively effect change by improving management and processes\nDevelop agents and supervisors through training and mentoring\nCollaborate with other managers to satisfy customers and achieve company goals\nRequirements:\nManagement or supervisory experience in a call center\nCollege degree or course credits in management, administration or supervisory area\nEffective use of Microsoft Office and business applications\nExperience with analyzing staff and business data and effecting changes based upon that data\nHandles change with a positive attitude\nOptional Skills:\nAbility to remotely manage team members\nExperience as an agent in a call center for technical products or services\nBasic SQL knowledge\nBenefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account.\nOptional Dental and Eye Care Coverage Available.\nRequirements:\n\nRequirements:\nManagement or supervisory experience in a call center\nCollege degree or course credits in management, administration or supervisory area\nEffective use of Microsoft Office and business applications\nExperience with analyzing staff and business data and effecting changes based upon that data\nHandles change with a positive attitude","datePosted":"2026-08-05T11:43:31.401Z","dateModified":"2026-08-05T11:43:31.401Z","hiringOrganization":{"@type":"Organization","name":"Celerant Tech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Edison","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4f5209013acf600792198fbf"},"url":"https://jobsearcher.com/jobs/4f5209013acf600792198fbf"}}