{"schemaVersion":"jobsearcher.job.v1","id":"4f2998870a34515dd4e0c14a","url":"https://jobsearcher.com/jobs/4f2998870a34515dd4e0c14a","canonicalUrl":"https://jobsearcher.com/jobs/4f2998870a34515dd4e0c14a","title":"Software Developer","description":"Job Summary Our client, a leading global airline, is seeking a Software Developer to join their team and help enhance customer service through contact center technologies, conversational experiences, and backend automation. This role will focus on developing and maintaining voice and chat solutions that support customer self-service and assist contact center agents.This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.Contract DetailsContract Type/Duration: Contract; duration to be confirmedWork Location: 100% RemoteCore ResponsibilitiesDevelop and maintain backend services and automation supporting voice and chat applicationsBuild and enhance IVR and conversational solutions that identify customer intent, manage interaction flows, and route requests appropriatelyIntegrate applications, backend services, APIs, and third-party platforms to support end-to-end workflowsDevelop and improve customer self-service capabilities and contact center automationTroubleshoot application issues across backend services, integrations, and connected systemsTake ownership of assigned solutions, including development, maintenance, and ongoing improvementsCollaborate with application, cloud, security, and infrastructure teams on modernization and cloud migration initiativesRequired Skills/Experience (Must-Haves)Experience developing backend applications and services with Node.jsExperience with IVR systems, contact center technologies, chatbots, or conversational applicationsExperience with conversational AI platforms such as AWS Lex or Google Dialogflow, or natural language processing (NLP)Experience with AWS services, particularly Lambda and DynamoDBExperience building or supporting backend services and REST APIsExperience with application integrations, workflows, and automationStrong troubleshooting and problem-solving skills across connected applications and systemsUnderstanding of how frontend applications interact with backend servicesAbility to take ownership of technical solutions and support them through ongoing development and maintenanceStrong communication and collaboration skills, with the ability to work independentlyPreferred Skills/Experience (Nice-to-Haves)Experience with Microsoft AzureFamiliarity with .NET/C# or JavaFamiliarity with frontend frameworks such as React, Angular, or VueExperience with CI/CD, workflow automation, AI applications, retrieval-augmented generation (RAG), or agentic AI solutionsKey Competencies & BehaviorsTakes responsibility for assigned solutions from development through troubleshooting and ongoing supportInvestigates issues across application layers and identifies practical solutions Works effectively with cross-functional technical teamsLearns new technologies and contributes to modernization initiativesClearly communicates technical issues, solutions, and project progressWork EnvironmentLocation: RemoteWork Arrangement: 100% remoteTechnical Focus: Primarily backend development, integrations, and automation, with exposure to contact center technologies and conversational AICompensation & BenefitsPay Range: The approximate pay range for this position is between $52.00 and $75.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.Medical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offeredAbout KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy [143396]","company":"KellyMitchell Group","rawCompany":"kellymitchell group","city":"Chicago","state":"IL","isRemote":false,"isActive":true,"createdAt":"2026-10-19T10:35:39.749Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1254.00","title":"Web Developers","slug":"web-developers"},{"code":"15-1251.00","title":"Computer Programmers","slug":"computer-programmers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Developer","description":"Job Summary Our client, a leading global airline, is seeking a Software Developer to join their team and help enhance customer service through contact center technologies, conversational experiences, and backend automation. This role will focus on developing and maintaining voice and chat solutions that support customer self-service and assist contact center agents.This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.Contract DetailsContract Type/Duration: Contract; duration to be confirmedWork Location: 100% RemoteCore ResponsibilitiesDevelop and maintain backend services and automation supporting voice and chat applicationsBuild and enhance IVR and conversational solutions that identify customer intent, manage interaction flows, and route requests appropriatelyIntegrate applications, backend services, APIs, and third-party platforms to support end-to-end workflowsDevelop and improve customer self-service capabilities and contact center automationTroubleshoot application issues across backend services, integrations, and connected systemsTake ownership of assigned solutions, including development, maintenance, and ongoing improvementsCollaborate with application, cloud, security, and infrastructure teams on modernization and cloud migration initiativesRequired Skills/Experience (Must-Haves)Experience developing backend applications and services with Node.jsExperience with IVR systems, contact center technologies, chatbots, or conversational applicationsExperience with conversational AI platforms such as AWS Lex or Google Dialogflow, or natural language processing (NLP)Experience with AWS services, particularly Lambda and DynamoDBExperience building or supporting backend services and REST APIsExperience with application integrations, workflows, and automationStrong troubleshooting and problem-solving skills across connected applications and systemsUnderstanding of how frontend applications interact with backend servicesAbility to take ownership of technical solutions and support them through ongoing development and maintenanceStrong communication and collaboration skills, with the ability to work independentlyPreferred Skills/Experience (Nice-to-Haves)Experience with Microsoft AzureFamiliarity with .NET/C# or JavaFamiliarity with frontend frameworks such as React, Angular, or VueExperience with CI/CD, workflow automation, AI applications, retrieval-augmented generation (RAG), or agentic AI solutionsKey Competencies & BehaviorsTakes responsibility for assigned solutions from development through troubleshooting and ongoing supportInvestigates issues across application layers and identifies practical solutions Works effectively with cross-functional technical teamsLearns new technologies and contributes to modernization initiativesClearly communicates technical issues, solutions, and project progressWork EnvironmentLocation: RemoteWork Arrangement: 100% remoteTechnical Focus: Primarily backend development, integrations, and automation, with exposure to contact center technologies and conversational AICompensation & BenefitsPay Range: The approximate pay range for this position is between $52.00 and $75.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.Medical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offeredAbout KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy [143396]","datePosted":"2026-10-19T10:35:39.749Z","dateModified":"2026-10-19T10:35:39.749Z","hiringOrganization":{"@type":"Organization","name":"KellyMitchell Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4f2998870a34515dd4e0c14a"},"url":"https://jobsearcher.com/jobs/4f2998870a34515dd4e0c14a"}}