{"schemaVersion":"jobsearcher.job.v1","id":"4ed393d97d9fda65ff6ab251","url":"https://jobsearcher.com/jobs/4ed393d97d9fda65ff6ab251","canonicalUrl":"https://jobsearcher.com/jobs/4ed393d97d9fda65ff6ab251","title":"Queue Coordinator","description":"MANTECH seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD.\nSHIFT—Monday – Friday 10 am – 6 pm\nResponsibilities include, but are not limited to:\nReview, assign, reconcile and support the management of service tickets throughout their lifecycle\nProvide technical assistance and telephonic support for Remote Monitoring to Intel Customers\nHelp coordinate with IT service providers and communicate outages and plans for recovery\nHelp provide technical assistance and support for Workflow Management services\nCommunicate with technicians to determine task assignments\nCoordinates with Site Leads and Regional Managers on ticket prioritization and assignments\nConducts database research to support ticket requirements\nFollows up with other work centers to ensure task completion and task assignment\nMonitor and support ticket workflows\nMinimum Qualifications:\nBachelor’s Degree with 2+ years of relevant experience, Associate's Degree with 4 years of relevant experience, High School and 5 years of relevant experience\n1+ years of experience with ServiceNow\n1+ years of experience/ working with Workflows\nClearance Requirements:\nMust have a current/active TS/SCI w/ Poly\nPhysical Requirements:\nMust be able to remain in a stationary position 50% and use repetitive motions\nConstantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.\nCommunication with co-workers, management and customers, which may involve delivering presentations\nMove about freely in a laboratory setting","company":"ManTech","rawCompany":"mantech","city":"Annapolis Junction","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:51:33.110Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Queue Coordinator","description":"MANTECH seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD.\nSHIFT—Monday – Friday 10 am – 6 pm\nResponsibilities include, but are not limited to:\nReview, assign, reconcile and support the management of service tickets throughout their lifecycle\nProvide technical assistance and telephonic support for Remote Monitoring to Intel Customers\nHelp coordinate with IT service providers and communicate outages and plans for recovery\nHelp provide technical assistance and support for Workflow Management services\nCommunicate with technicians to determine task assignments\nCoordinates with Site Leads and Regional Managers on ticket prioritization and assignments\nConducts database research to support ticket requirements\nFollows up with other work centers to ensure task completion and task assignment\nMonitor and support ticket workflows\nMinimum Qualifications:\nBachelor’s Degree with 2+ years of relevant experience, Associate's Degree with 4 years of relevant experience, High School and 5 years of relevant experience\n1+ years of experience with ServiceNow\n1+ years of experience/ working with Workflows\nClearance Requirements:\nMust have a current/active TS/SCI w/ Poly\nPhysical Requirements:\nMust be able to remain in a stationary position 50% and use repetitive motions\nConstantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.\nCommunication with co-workers, management and customers, which may involve delivering presentations\nMove about freely in a laboratory setting","datePosted":"2026-04-14T10:51:33.110Z","dateModified":"2026-04-14T10:51:33.110Z","hiringOrganization":{"@type":"Organization","name":"ManTech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Annapolis Junction","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4ed393d97d9fda65ff6ab251"},"url":"https://jobsearcher.com/jobs/4ed393d97d9fda65ff6ab251"}}