{"schemaVersion":"jobsearcher.job.v1","id":"4ed16ef788d63aebbced892e","url":"https://jobsearcher.com/jobs/4ed16ef788d63aebbced892e","canonicalUrl":"https://jobsearcher.com/jobs/4ed16ef788d63aebbced892e","title":"Enterprise Application Support Analyst","description":"Pivot Point Solutions\r\nPivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.\r\nOur team understands the unique technology challenges facing construction and utility organizations, from field operations and infrastructure projects to enterprise applications and cybersecurity. By combining industry expertise with responsive service, we help clients modernize their technology environments, streamline workflows, and maintain secure, reliable IT systems that support long-term growth.\r\nJob Overview\r\nTitle: Enterprise Application Support Analyst\r\nSector: Information Technology\r\nSeniority: Mid-Level\r\nLocation: Oakland, CA (Hybrid)\r\nJob Type: Hybrid\r\nContract Length: 1.5 Years (Possible extensions & Conversion)\r\nCompensation : $95,000-145,000\r\nAs an Enterprise Application Support Analyst, you will support the day-to-day operation of critical enterprise applications that power utility operations. Working within an Application Operations team, you'll troubleshoot production issues, support application integrations, monitor system performance, and ensure business-critical applications remain stable and available.\r\nThis role is ideal for someone with experience supporting enterprise applications in production environments who enjoys solving technical problems, working with Linux and Oracle technologies, and collaborating across infrastructure, development, and business teams.\r\nYour Day-to-Day Activities\r\nMonitor and support enterprise applications operating in production environments\r\nTroubleshoot application, system, interface, and integration issues using established operational procedures\r\nInvestigate production incidents and perform root cause analysis to restore services quickly\r\nSupport Linux and Unix servers hosting enterprise applications\r\nWrite and troubleshoot SQL queries to investigate data, validate transactions, and resolve application issues\r\nSupport Oracle databases and enterprise application integrations\r\nMonitor application health using enterprise monitoring and alerting tools\r\nParticipate in incident management, problem management, and production support activities\r\nSupport application releases, deployments, and change management processes\r\nAnalyze application performance and recommend improvements to system reliability and operational efficiency\r\nCollaborate with infrastructure, development, database, and business teams to resolve complex production issues\r\nCreate and maintain technical documentation, operational procedures, and support runbooks\r\nCommunicate technical issues and system status clearly to both technical and non-technical stakeholders\r\nParticipate in scheduled maintenance, operational support, and occasional after-hours production activities\r\nThe Job Requirements\r\nBachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience\r\n5+ years of experience supporting enterprise applications in production environments\r\nExperience troubleshooting Linux or Unix operating systems\r\nExperience writing SQL queries and supporting Oracle databases\r\nExperience supporting enterprise application integrations and web services\r\nExperience with incident management, problem management, and production support processes\r\nKnowledge of application monitoring, alerting, and operational support tools\r\nExperience supporting enterprise software releases and change management activities\r\nStrong analytical, troubleshooting, and problem-solving skills\r\nExcellent written and verbal communication skills\r\nYou'll Stand Out If You Have\r\nExperience supporting large-scale enterprise or utility applications\r\nExperience with application integration platforms and middleware\r\nExperience supporting REST or SOAP web services\r\nKnowledge of enterprise scheduling and batch processing\r\nExperience using monitoring platforms such as Splunk, AppDynamics, Dynatrace, SolarWinds, Nagios, or similar tools\r\nExperience with ServiceNow or another enterprise ITSM platform\r\nFamiliarity with CI/CD pipelines and release automation\r\nExperience supporting Oracle, Java-based applications, or middleware technologies\r\nExperience working within utility, energy, or other highly regulated industries\r\nJ-18808-Ljbffr","company":"Pivotpoint Solutions","rawCompany":"pivotpoint solutions","city":"Oakland","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:59:22.814Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Enterprise Application Support Analyst","description":"Pivot Point Solutions\r\nPivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.\r\nOur team understands the unique technology challenges facing construction and utility organizations, from field operations and infrastructure projects to enterprise applications and cybersecurity. By combining industry expertise with responsive service, we help clients modernize their technology environments, streamline workflows, and maintain secure, reliable IT systems that support long-term growth.\r\nJob Overview\r\nTitle: Enterprise Application Support Analyst\r\nSector: Information Technology\r\nSeniority: Mid-Level\r\nLocation: Oakland, CA (Hybrid)\r\nJob Type: Hybrid\r\nContract Length: 1.5 Years (Possible extensions & Conversion)\r\nCompensation : $95,000-145,000\r\nAs an Enterprise Application Support Analyst, you will support the day-to-day operation of critical enterprise applications that power utility operations. Working within an Application Operations team, you'll troubleshoot production issues, support application integrations, monitor system performance, and ensure business-critical applications remain stable and available.\r\nThis role is ideal for someone with experience supporting enterprise applications in production environments who enjoys solving technical problems, working with Linux and Oracle technologies, and collaborating across infrastructure, development, and business teams.\r\nYour Day-to-Day Activities\r\nMonitor and support enterprise applications operating in production environments\r\nTroubleshoot application, system, interface, and integration issues using established operational procedures\r\nInvestigate production incidents and perform root cause analysis to restore services quickly\r\nSupport Linux and Unix servers hosting enterprise applications\r\nWrite and troubleshoot SQL queries to investigate data, validate transactions, and resolve application issues\r\nSupport Oracle databases and enterprise application integrations\r\nMonitor application health using enterprise monitoring and alerting tools\r\nParticipate in incident management, problem management, and production support activities\r\nSupport application releases, deployments, and change management processes\r\nAnalyze application performance and recommend improvements to system reliability and operational efficiency\r\nCollaborate with infrastructure, development, database, and business teams to resolve complex production issues\r\nCreate and maintain technical documentation, operational procedures, and support runbooks\r\nCommunicate technical issues and system status clearly to both technical and non-technical stakeholders\r\nParticipate in scheduled maintenance, operational support, and occasional after-hours production activities\r\nThe Job Requirements\r\nBachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience\r\n5+ years of experience supporting enterprise applications in production environments\r\nExperience troubleshooting Linux or Unix operating systems\r\nExperience writing SQL queries and supporting Oracle databases\r\nExperience supporting enterprise application integrations and web services\r\nExperience with incident management, problem management, and production support processes\r\nKnowledge of application monitoring, alerting, and operational support tools\r\nExperience supporting enterprise software releases and change management activities\r\nStrong analytical, troubleshooting, and problem-solving skills\r\nExcellent written and verbal communication skills\r\nYou'll Stand Out If You Have\r\nExperience supporting large-scale enterprise or utility applications\r\nExperience with application integration platforms and middleware\r\nExperience supporting REST or SOAP web services\r\nKnowledge of enterprise scheduling and batch processing\r\nExperience using monitoring platforms such as Splunk, AppDynamics, Dynatrace, SolarWinds, Nagios, or similar tools\r\nExperience with ServiceNow or another enterprise ITSM platform\r\nFamiliarity with CI/CD pipelines and release automation\r\nExperience supporting Oracle, Java-based applications, or middleware technologies\r\nExperience working within utility, energy, or other highly regulated industries\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:59:22.814Z","dateModified":"2026-08-08T01:59:22.814Z","hiringOrganization":{"@type":"Organization","name":"Pivotpoint Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Oakland","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4ed16ef788d63aebbced892e"},"url":"https://jobsearcher.com/jobs/4ed16ef788d63aebbced892e"}}