{"schemaVersion":"jobsearcher.job.v1","id":"4ece327bf3b726845940ca97","url":"https://jobsearcher.com/jobs/4ece327bf3b726845940ca97","canonicalUrl":"https://jobsearcher.com/jobs/4ece327bf3b726845940ca97","title":"IT Computer Support /Desktop Support Technician","description":"Location: Quad Cities, IL/IA (Onsite)Shift: 1st Shift – 6:00 AM to 3:30 PM (Flexible start time)Schedule: 25% Desk Work / 75% Shop FloorTravel: Occasional travel between local Quad City facilities (within 10 miles)Duration: ContractVisa Sponsorship: Not available now or in the futureWork EnvironmentOnsite manufacturing environmentBusiness casual dress codeMetatarsal safety shoes required on Day 1Ability to lift 35+ poundsMay operate a John Deere Gator within the facility after completing required trainingMinimal overtime expectedJob SummaryWe are seeking an IT Support Technician II to provide onsite Tier 2 deskside support in a manufacturing environment. This role is responsible for deploying and supporting desktop hardware, performing Windows upgrades, imaging systems, managing IT assets, and troubleshooting end-user issues. The ideal candidate will have strong technical skills, excellent customer service, and experience supporting Windows-based environments.Key ResponsibilitiesProvide Tier 2 onsite desktop support for end users.Deploy new computers and replace existing hardware.Upgrade Windows 10 systems to Windows 11.Image and configure desktop and laptop computers.Retire and dispose of outdated IT assets following company procedures.Update asset records in Asset Center and maintain accurate documentation.Follow knowledge base (KB) articles and established procedures to resolve technical issues.Create and maintain documentation, reports, and email communications.Identify process or operational issues and resolve them using documented procedures.Escalate issues that fall outside established processes.Maintain IT equipment, supplies, and operational data.Travel between local facilities as needed to support users and equipment.Required QualificationsKnowledge of computer hardware, operating systems, and networking fundamentals.Experience with desktop deployment, imaging, and hardware replacement.Strong scripting or automation skills using PowerShell, Python, or similar tools.Knowledge of Microsoft Windows environments.Familiarity with Microsoft Office applications, intranet, and internet tools.Understanding of computer security concepts and security policies.Strong troubleshooting, communication, and customer service skills.Ability to work in both office and manufacturing shop floor environments.Preferred QualificationsOne or more years of IT support or desktop support experience.Experience with Windows imaging and deployment tools.Experience supporting Windows 10 and Windows 11 migrations.Recent graduates with relevant IT education and hands-on technical skills are encouraged to apply.EducationAssociate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent work experience.High school diploma or equivalent required.Physical RequirementsLift and carry up to 35+ pounds.Walk extensively throughout the manufacturing facility.Work in both office and shop floor environments.Wear required safety equipment, including metatarsal safety shoes.","company":"Cube Hub","rawCompany":"cube hub","city":"Moline","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-06-20T07:40:00.411Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Computer Support /Desktop Support Technician","description":"Location: Quad Cities, IL/IA (Onsite)Shift: 1st Shift – 6:00 AM to 3:30 PM (Flexible start time)Schedule: 25% Desk Work / 75% Shop FloorTravel: Occasional travel between local Quad City facilities (within 10 miles)Duration: ContractVisa Sponsorship: Not available now or in the futureWork EnvironmentOnsite manufacturing environmentBusiness casual dress codeMetatarsal safety shoes required on Day 1Ability to lift 35+ poundsMay operate a John Deere Gator within the facility after completing required trainingMinimal overtime expectedJob SummaryWe are seeking an IT Support Technician II to provide onsite Tier 2 deskside support in a manufacturing environment. This role is responsible for deploying and supporting desktop hardware, performing Windows upgrades, imaging systems, managing IT assets, and troubleshooting end-user issues. The ideal candidate will have strong technical skills, excellent customer service, and experience supporting Windows-based environments.Key ResponsibilitiesProvide Tier 2 onsite desktop support for end users.Deploy new computers and replace existing hardware.Upgrade Windows 10 systems to Windows 11.Image and configure desktop and laptop computers.Retire and dispose of outdated IT assets following company procedures.Update asset records in Asset Center and maintain accurate documentation.Follow knowledge base (KB) articles and established procedures to resolve technical issues.Create and maintain documentation, reports, and email communications.Identify process or operational issues and resolve them using documented procedures.Escalate issues that fall outside established processes.Maintain IT equipment, supplies, and operational data.Travel between local facilities as needed to support users and equipment.Required QualificationsKnowledge of computer hardware, operating systems, and networking fundamentals.Experience with desktop deployment, imaging, and hardware replacement.Strong scripting or automation skills using PowerShell, Python, or similar tools.Knowledge of Microsoft Windows environments.Familiarity with Microsoft Office applications, intranet, and internet tools.Understanding of computer security concepts and security policies.Strong troubleshooting, communication, and customer service skills.Ability to work in both office and manufacturing shop floor environments.Preferred QualificationsOne or more years of IT support or desktop support experience.Experience with Windows imaging and deployment tools.Experience supporting Windows 10 and Windows 11 migrations.Recent graduates with relevant IT education and hands-on technical skills are encouraged to apply.EducationAssociate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent work experience.High school diploma or equivalent required.Physical RequirementsLift and carry up to 35+ pounds.Walk extensively throughout the manufacturing facility.Work in both office and shop floor environments.Wear required safety equipment, including metatarsal safety shoes.","datePosted":"2026-06-20T07:40:00.411Z","dateModified":"2026-06-20T07:40:00.411Z","hiringOrganization":{"@type":"Organization","name":"Cube Hub","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Moline","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4ece327bf3b726845940ca97"},"url":"https://jobsearcher.com/jobs/4ece327bf3b726845940ca97"}}