{"schemaVersion":"jobsearcher.job.v1","id":"4e9f44e97ec00e81e2bd878c","url":"https://jobsearcher.com/jobs/4e9f44e97ec00e81e2bd878c","canonicalUrl":"https://jobsearcher.com/jobs/4e9f44e97ec00e81e2bd878c","title":"Operations Coordinator","description":"Think Outside the Box!\n\nJoin a Company That’s Changing the Game!\nAt SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.\n\nAbout Us\n\nSmartStop® Self Storage (NYSE: SMA) is one of the largest self-storage operators in North America and a publicly traded real estate investment trust. Headquartered in sunny Ladera Ranch, California, SmartStop owns or manages more than 460 self-storage properties across 35 U.S. states, Washington, D.C., and 5 provinces in Canada, comprising over 270,000 units and more than 35 million rentable square feet.\n\nOur fully integrated team of more than 1,000 self-storage professionals is dedicated to delivering an exceptional customer experience and driving long-term value for our customers, investors, and communities.\n\nSmartStop’s commitment to service excellence and workplace culture has been recognized with multiple industry honors, including being named to Newsweek’s Best Customer Service Award (2021, 2023 and 2024), earning the Reputation 800 Award (2022-2023), and being recognized as a Top Workplace in Orange County (2022-2024), an award based entirely on employee feedback regarding our culture, leadership, and values.\n\nWe’re growing fast — and we want you to grow with us.\n\nSalary: between $26.50 and $28.00 per hour depending on experience + annual discretionary bonus\n\nLocation: 100% on-site at our Ladera Ranch, CA headquarters.\n\nOperations Coordinator Job Summary\n\nThe Operations Coordinator supports the Director of Operations with all operational activities at the store level for all properties in the portfolio, to include both the US and Canada.\n\nEssential Job Functions and Responsibilities\n\nPerforms administrative duties in multiple systems to include, but not limited to, setting up new accounts/systems, updating sites and employees in various systems, resetting passwords, reporting, troubleshooting, and typing correspondences and reports.\nMaintains all aspects of the individual stores’ business licenses (local licenses and TRS licenses, DBAs, Stormwater, etc.) keeping them current.\nPerforms the site-location, companywide credit card charge backs process from the individual stores and refunds, documents, and tracks all disputes.\nWorks closely with Accounts Payable and Property Accounts to resolve invoice disputes.\nCoordinates external vendor relations within Operations Department (for example: site uniforms, trash collection, telecom, utilities, etc.).\nAssists the Property Accountants with specific vendor account discrepancies at the store level.\nProcesses the utilities benchmarking submissions for entire portfolio.\nActs as liaison between internet/phone vendors and store locations for set-up, trouble shooting, auditing, and invoice management.\nManages projects relating to a variety of store-related projects, as assigned by management, to include, but not limited to, store signage and store photos.\nReceives customer/employee inquiry calls. Answers questions and concerns; follows through either to resolution or refers to the appropriate manager.\nTrains cross-functionally within all of the Operations Support functions.\nAssists the Director of Operations with the internal operating system (SSM/DASH) with both troubleshooting and system questions for store level and corporate level staff members.\n\nQualifications Needed\n\nHigh School diploma or equivalent required, Associates Degree preferred.\nMinimum two years of related experience required.\nExcellent verbal and written communication skills.\nProficient in Microsoft Office Suite or related software necessary to create and maintain reports and logs.\nExcellent organizational skills and attention to detail.\nAbility to perform well in a fast-paced environment.\nAbility to multi-task well.\n\nBenefits\n\nCompetitve salary\nHealth insurance including medical, dental and vision\nAmple paid time off\nGenerous holiday schedule\n401(k) with matching and no waiting period\nEmployee assistance program\nPaid employee referral program\nFree car wash once a month\nA collaborative & fun work environment!\n\nLead Together!","company":"Smartstopselfstorage","rawCompany":"smartstopselfstorage","city":"Aliso Viejo","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-11-07T10:21:36.137Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"}],"industries":[{"code":"531130","title":"Lessors of Miniwarehouses and Self-Storage Units","slug":"lessors-of-miniwarehouses-and-self-storage-units"},{"code":"531312","title":"Nonresidential Property Managers","slug":"nonresidential-property-managers"},{"code":"531120","title":"Lessors of Nonresidential Buildings (except Miniwarehouses)","slug":"lessors-of-nonresidential-buildings-except-miniwarehouses"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Coordinator","description":"Think Outside the Box!\n\nJoin a Company That’s Changing the Game!\nAt SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.\n\nAbout Us\n\nSmartStop® Self Storage (NYSE: SMA) is one of the largest self-storage operators in North America and a publicly traded real estate investment trust. Headquartered in sunny Ladera Ranch, California, SmartStop owns or manages more than 460 self-storage properties across 35 U.S. states, Washington, D.C., and 5 provinces in Canada, comprising over 270,000 units and more than 35 million rentable square feet.\n\nOur fully integrated team of more than 1,000 self-storage professionals is dedicated to delivering an exceptional customer experience and driving long-term value for our customers, investors, and communities.\n\nSmartStop’s commitment to service excellence and workplace culture has been recognized with multiple industry honors, including being named to Newsweek’s Best Customer Service Award (2021, 2023 and 2024), earning the Reputation 800 Award (2022-2023), and being recognized as a Top Workplace in Orange County (2022-2024), an award based entirely on employee feedback regarding our culture, leadership, and values.\n\nWe’re growing fast — and we want you to grow with us.\n\nSalary: between $26.50 and $28.00 per hour depending on experience + annual discretionary bonus\n\nLocation: 100% on-site at our Ladera Ranch, CA headquarters.\n\nOperations Coordinator Job Summary\n\nThe Operations Coordinator supports the Director of Operations with all operational activities at the store level for all properties in the portfolio, to include both the US and Canada.\n\nEssential Job Functions and Responsibilities\n\nPerforms administrative duties in multiple systems to include, but not limited to, setting up new accounts/systems, updating sites and employees in various systems, resetting passwords, reporting, troubleshooting, and typing correspondences and reports.\nMaintains all aspects of the individual stores’ business licenses (local licenses and TRS licenses, DBAs, Stormwater, etc.) keeping them current.\nPerforms the site-location, companywide credit card charge backs process from the individual stores and refunds, documents, and tracks all disputes.\nWorks closely with Accounts Payable and Property Accounts to resolve invoice disputes.\nCoordinates external vendor relations within Operations Department (for example: site uniforms, trash collection, telecom, utilities, etc.).\nAssists the Property Accountants with specific vendor account discrepancies at the store level.\nProcesses the utilities benchmarking submissions for entire portfolio.\nActs as liaison between internet/phone vendors and store locations for set-up, trouble shooting, auditing, and invoice management.\nManages projects relating to a variety of store-related projects, as assigned by management, to include, but not limited to, store signage and store photos.\nReceives customer/employee inquiry calls. Answers questions and concerns; follows through either to resolution or refers to the appropriate manager.\nTrains cross-functionally within all of the Operations Support functions.\nAssists the Director of Operations with the internal operating system (SSM/DASH) with both troubleshooting and system questions for store level and corporate level staff members.\n\nQualifications Needed\n\nHigh School diploma or equivalent required, Associates Degree preferred.\nMinimum two years of related experience required.\nExcellent verbal and written communication skills.\nProficient in Microsoft Office Suite or related software necessary to create and maintain reports and logs.\nExcellent organizational skills and attention to detail.\nAbility to perform well in a fast-paced environment.\nAbility to multi-task well.\n\nBenefits\n\nCompetitve salary\nHealth insurance including medical, dental and vision\nAmple paid time off\nGenerous holiday schedule\n401(k) with matching and no waiting period\nEmployee assistance program\nPaid employee referral program\nFree car wash once a month\nA collaborative & fun work environment!\n\nLead Together!","datePosted":"2026-11-07T10:21:36.137Z","dateModified":"2026-11-07T10:21:36.137Z","hiringOrganization":{"@type":"Organization","name":"Smartstopselfstorage","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Aliso Viejo","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4e9f44e97ec00e81e2bd878c"},"url":"https://jobsearcher.com/jobs/4e9f44e97ec00e81e2bd878c"}}