{"schemaVersion":"jobsearcher.job.v1","id":"4e8aca37160a8e427ef4294a","url":"https://jobsearcher.com/jobs/4e8aca37160a8e427ef4294a","canonicalUrl":"https://jobsearcher.com/jobs/4e8aca37160a8e427ef4294a","title":"Support Engineer","description":"Responsibilities\r\nBe an expert and evangelist of the Coactive product\r\nBe the resident support expert and mentor for engineering and Go-To-Market teams\r\nLead and execute the resolution of technical issues for customers, including cross-functional collaborations with engineering and customer success\r\nCreate and maintain systems to track customer interactions from identity to resolution\r\nCreate and maintain technical knowledge base to empower customers and internal stakeholders\r\nContinuously monitor and analyze support needs, identifying opportunities for improvements to product and process\r\nMaintain clear documentation and streamlined processes to facilitate efficient collaboration\r\nOccasional travel to customer sites and industry conferences may be required\r\nShape best practices and company culture as we grow\r\nQualifications\r\nBS (or higher) in Computer Science or related fields, or equivalent professional experience\r\n5+ years of providing technical support in a customer facing role (e.g., support engineer, technical support, technical account manager, solutions engineer, etc)\r\n3+ years of production-level experience in one of: Python, Java, C++, or similar language\r\nExperience in development, testing and sustaining applications\r\nExperience in creating processes and knowledge base materials to empower customers\r\nExperience in working closely with engineering from identification to resolution of customer issues\r\nStrong analytical and problem-solving skills, with the ability to quickly understand and troubleshoot complex technical issues.\r\nAbility to prioritize and resolve customer issues promptly to meet or exceed service standards and customer expectations\r\nAbility to effectively communicate and guide technical and non-technical audiences, whether through ad-hoc slack/email messaging, support calls or in-person customer visits\r\nPrevious experience in a fast-paced startup environment is a plus\r\nPrevious experience in ML/AI related roles is a plus (e.g. Data scientist, ML engineer)\r\nWhat you can expect from us\r\nThis is a hybrid position based in San Francisco or San Jose, California.\r\nThe estimated annual base salary for this position is between $186,000-$220,000.\r\nAt Coactive, cash salary is only one part of our total compensation package. Other benefits for this position include, but are not limited to:\r\nEquity grants\r\n100% medical, dental, & vision coverage for you\r\nMedical, dental, & vision partially covered for your dependents\r\nUnlimited PTO\r\nSocial events ranging from book clubs, happy hours, and hiking to board game nights and games of Mario Kart.\r\nFurther, you can expect a supportive work environment from us. We build products, but we develop people.\r\nJ-18808-Ljbffr","company":"Coactive Systems","rawCompany":"coactive systems","city":"San Jose","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:01:57.394Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"Responsibilities\r\nBe an expert and evangelist of the Coactive product\r\nBe the resident support expert and mentor for engineering and Go-To-Market teams\r\nLead and execute the resolution of technical issues for customers, including cross-functional collaborations with engineering and customer success\r\nCreate and maintain systems to track customer interactions from identity to resolution\r\nCreate and maintain technical knowledge base to empower customers and internal stakeholders\r\nContinuously monitor and analyze support needs, identifying opportunities for improvements to product and process\r\nMaintain clear documentation and streamlined processes to facilitate efficient collaboration\r\nOccasional travel to customer sites and industry conferences may be required\r\nShape best practices and company culture as we grow\r\nQualifications\r\nBS (or higher) in Computer Science or related fields, or equivalent professional experience\r\n5+ years of providing technical support in a customer facing role (e.g., support engineer, technical support, technical account manager, solutions engineer, etc)\r\n3+ years of production-level experience in one of: Python, Java, C++, or similar language\r\nExperience in development, testing and sustaining applications\r\nExperience in creating processes and knowledge base materials to empower customers\r\nExperience in working closely with engineering from identification to resolution of customer issues\r\nStrong analytical and problem-solving skills, with the ability to quickly understand and troubleshoot complex technical issues.\r\nAbility to prioritize and resolve customer issues promptly to meet or exceed service standards and customer expectations\r\nAbility to effectively communicate and guide technical and non-technical audiences, whether through ad-hoc slack/email messaging, support calls or in-person customer visits\r\nPrevious experience in a fast-paced startup environment is a plus\r\nPrevious experience in ML/AI related roles is a plus (e.g. Data scientist, ML engineer)\r\nWhat you can expect from us\r\nThis is a hybrid position based in San Francisco or San Jose, California.\r\nThe estimated annual base salary for this position is between $186,000-$220,000.\r\nAt Coactive, cash salary is only one part of our total compensation package. Other benefits for this position include, but are not limited to:\r\nEquity grants\r\n100% medical, dental, & vision coverage for you\r\nMedical, dental, & vision partially covered for your dependents\r\nUnlimited PTO\r\nSocial events ranging from book clubs, happy hours, and hiking to board game nights and games of Mario Kart.\r\nFurther, you can expect a supportive work environment from us. We build products, but we develop people.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:01:57.394Z","dateModified":"2026-07-04T02:01:57.394Z","hiringOrganization":{"@type":"Organization","name":"Coactive Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4e8aca37160a8e427ef4294a"},"url":"https://jobsearcher.com/jobs/4e8aca37160a8e427ef4294a"}}