Inside Sales/Customer Service

Job Description Inside Sales / Customer Service RepresentativeQualifications, skills, and all relevant experience needed for this role can be found in the full description below.Competitive Pay Depending on ExperiencePosition OverviewWe are seeking a motivated and customer focused Inside Sales / Customer Service Representative to join our team. This role is responsible for managing customer relationships, processing orders, generating sales opportunities, and ensuring a high level of customer satisfaction. The ideal candidate is detail-oriented, responsive, and comfortable balancing sales and service responsibilities.---Key ResponsibilitiesSales Support & Growth· Develop and maintain relationships with new and existing customers· Identify sales opportunities and upsell products or services· Prepare and follow up on quotes and proposals· Meet or exceed assigned sales targets· Collaborate with outside sales reps and internal teamsCustomer Service· Serve as the primary point of contact for customer inquiries· Provide product information, pricing, and order status updates· Resolve customer issues in a timely and professional manner· Ensure a positive customer experience at every touchpointOrder Management· Process orders accurately and efficiently· Coordinate with operations, shipping, and production teams· Track orders and proactively communicate delays or issuesAdministrative Duties· Maintain accurate customer records in CRM/ERP systems· Generate reports on sales activity and customer trends· Assist with account management and documentation---Qualifications· 2+ years of inside sales, customer service, or related experience· Strong communication and interpersonal skills· Ability to multitask and manage competing priorities· Detail-oriented with strong organizational skills· Proficiency in Microsoft Office and CRM/ERP systems· Problem-solving mindset and customer-first attitude---Preferred Qualifications· Experience in B2B sales or manufacturing/distribution environments· Familiarity with order processing systems· Proven track record of meeting sales goals---Key Competencies· Customer-focused· Results-driven· Team-oriented· Strong follow-up and accountability· Adaptable and proactiveCompany DescriptionWe are a small, family-owned and operated business with a close-knit culture built on trust, accountability, and commitment to excellence. Although we maintain a relaxed, friendly, and supportive work environment, we have high expectations for accuracy, performance, and fast-paced execution. Our company proudly serves local, state, and government agencies, providing mission-critical products and services with reliability and integrity.Company DescriptionWe are a small, family-owned and operated business with a close-knit culture built on trust, accountability, and commitment to excellence. Although we maintain a relaxed, friendly, and supportive work environment, we have high expectations for accuracy, performance, and fast-paced execution. xmcpwfu Our company proudly serves local, state, and government agencies, providing mission-critical products and services with reliability and integrity.